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I’ve been with Active Campaign for 10-plus years and never had any issues. Today, I sent an email to a list where some of the people are not just customers but personal friends, and I have 2,000 unsubscribed in 15 seconds of my sending, which is over 1/2 of that list. I have no way of contacting support as their site is all messed up, and I have no number to call. Can someone help me or supply a number to call, a chat link, or anything?

Feature Update: Bot Unsubscribe Protection Enhancement Recently, we have observed a significant increase in automatic bot unsubscribes. These are often caused by antivirus scans and link scanners that automatically click on links to check for malicious behavior. Unfortunately, this can lead to false unsubscribes when the scanners follow unsubscribe links found in emails. To better detect and eliminate such bot activities, we have implemented a new human verification challenge to prevent automatic bot clicks on the unsubscribe button in emails. What’s New Contacts flagged as potential bots will encounter a human verification challenge to confirm their unsubscribe request Key Improvements Protects Lists Prevent automatic unsubscribes by email scanners, safeguarding your contacts’ presence on your email lists. Improved Accuracy Ensures that unsubscribe requests are genuine, maintaining the integrity of email lists. Additional Resources Use two click unsubscribe in your ActiveCampaign

We’re excited to introduce AI-powered automation recommendations tailored to your industry and business goals. With this new capability, activating fully-built automations is now as simple as a few clicks, empowering you to focus on what truly matters—engaging with your customers and driving your business forward. This feature is available on all plans. How does it work? All you need to do is specify your desired goal, and our automation builder will take care of the rest. In just a few clicks, you’ll be presented with three fully-built automation options, each complete with industry-specific actions and email content. From there, you can either activate the preferred automation as is or customize it further to better suit your unique needs. Step 1: Navigate to “Automations” Step 2: Toggle on “AI Recommendations” in the top right corner Step 3: Select your goal Step 4: Choose from three fully built automations customized to your industry Step 5: Activate automation as is or custom fu

We are testing out the custom contact object records API and did the steps here: Contact Custom Objects API Guide We created the schema ok and also got a successful API response after creating the object record associated to a contact. But when we view the contact in the Active Campaign UI, the record does not appear as shown in the example’s screenshot. We are using our free developer account for testing. Is an Enterprise subscription plan required to view custom object records in the Active Campaign UI?

Can I also define a display condition in an e-mail for a product from the product catalog? For example, if contact field=xy then show product xy?

I’ve run out of contacts in AC, and AC already recharged me for the same kind of account which doesn’t have additional contacts. Obviously, I’m going to choose a plan that has additional contacts, but I Want to change to monthly billing. Will AC reimburse the plan they just charged me for? Especially since it’s useless to me? Thanks for your input in advance Mia

We are still in the process of getting up and running in ActiveCampaign but this has come up. When a contact syncs from Salesforce to ActiveCampaign, they are tagged automatically with a “import-from-salesforce” tag. Is there a way to also automatically tag contacts to specific lists based on their data in a specific custom field?

Hello, What is the best way to integrate ActiveCampaign with Trustpilot, and how can customer reviews be included in the campaign builder? Can anyone suggest strategies for lead scoring and reviews? Cheers!

How do I send out automations emails after upgrade to subscribers that subscribed but the email wasn’t sent because I was at capacity?

Hello Everyone, I’m facing a challenge distinguishing between actual people clicking links and email protection software doing the same. I have an automation set up that tracks contacts who click links, among other activities, and categorizes them into a “High Engagement” deal. However, I’ve noticed that multiple contacts sometimes click all the links simultaneously, skewing the numbers and giving our sales team a false indication of who is genuinely interested in our service. Many people use email software that checks every link, and ActiveCampaign seems to count these as legitimate clicks. Does anyone have any tips or tricks to help address this issue? Thank you!

June is upon us! Kick off the summer with an ActiveCampaign event near you! June Events Toronto Study Hall 2024-06-04T05:00:00Z→2024-06-05T05:00:00Z San Francisco Study Hall 2024-06-04T05:00:00Z→2024-06-05T05:00:00Z Denver Study Hall 2024-06-11T05:00:00Z→2024-06-12T05:00:00Z Chicago Small Business Expo 2024-06-13T05:00:00Z Atomicon 2024-06-17T05:00:00Z→2024-06-18T05:00:00Z Irvine Study Hall 2024-06-25T05:00:00Z→2024-06-26T05:00:00Z Digital Marketing World Forum 2024-06-25T05:00:00Z→2024-06-26T05:00:00Z Registration for Study Hall Register to join one of our in-person workshops for hands-on learning within your own ActiveCampaign account here.

Hello, Does anyone know how to use the custom CSS in the Appearance settings “Admin Panel” section to increase the font size of the UI in Active Campaign? I tried increasing the font size using CSS but it didn’t do anything when I hit save. I’m not very skilled with CSS though so it could just be user error. As a note I did try just increasing the scale of the entire computer screen which does increase the font size but it also makes certain areas unclickable so I’m looking for something I can do inside Active Campaign itself. From what I’ve seen Active Campaign doesn’t offer any accessibility settings.

I’ve recently noticed that tags appear to be going missing from contacts. These are tags that should have been set and have no reason to have been removed. Has anyone else experienced this? There does not appear to be aby audit log from which to try and diagnose this problem.

I want to create a custom report with the daily unsubscribe counts across all my lists in AC. I don’t see an endpoint for the reports feature where I can see contact trends so I am looking for a way to get the counts of unsubscribes by each list. What would be a way to do that? Thanks!

tengo una api llamada mariagmelero.activehosted.com. Cuando intento conectarla a AC, me lleva a un dominio api-us1.com y me da error. Como puedo conectarlos? No es wordpress, es un constructor de embudos

I am seeing discrepancies between the UTMs in G4/Looker Studio and ActiveCampaign, particularly the Campaign Name. Is there anything that I should be aware of when setting up campaigns to ensure there is not a disconnect? IE: Campaign Name in AC does not match the Campaign Name in Looker.

I’m attempting to build a segment of only contacts who have opened any campaign in the last 7 days. Once built, this segment contains only 2113 contacts. We just sent a campaign yesterday where the opens/reads report says we had 4535 unique opens/reads. Why is the segment so much smaller than the report is showing? Has anyone else had this problem? I’m planning to deliver some segment ideas to my team, but I have no faith that these segments are accurate. Thank you in advance!

It would be very nice if we could remove a contact from a list without them showing as unsubscribed. Unsubscribed should be reserved to show contacts that have opted out of receiving emails. Am I missing something here? I know if we can hover over the unsubscribed list to see how they were unsubscribed, but if you choose the drop down for status on all lists, it pulls the contact up as unsubscribed even if they are still on other lists.

Good day! Please let me know if there is any way to clear a date value in an ActiveCampaign date field other than setting the date in the past? Setting the value to “null” in the API causes “Invalid date” to be displayed on the UI. Thank you in advance

Why would you hide the chat on the left side and not tell people? If you’re going to hide features, you should make a big deal about letting people know that you’ve hid them and where you’ve hide them. Getting help now requires more clicks. Whose brilliant idea was that?

Ive noticed that we’ve had some automatic unsubscribes to our emails recently, we know they are automatic as one of our team was sent the email and the system showed she had unsubscribed when in fact she hadn’t. What can we do about this? Its a big problem! Any help would be much apprecaited.

Hi. I recently added google’s enhanced conversion tracking to my website to see how many form fills were made daily. Google says I have many more form fills than active campaign is documenting for me. I’m gathering an email list. Why would this happen?

Hello i want to exclude a yser from nultiple lists and keep him only inside the last list. For example if a user is “Free subscriber” and he join to “Paid users”, I want him to stay just inside “Payed users” and remove him from “Free subscribers”. How to make this automation?

I have provided the login info to my tech guy, but even though the MFA on the dashboard is disabled I am still having to enter a code given by SMS. How can I disable this so he can login? Thanks in advance

Hi there! Curious if anyone has any best practices or advice on how to leverage ActiveCampaign’s deal pipelines specifically to the point of seeing how long each prospect stays in each stage as well as gathering insights or A/B testing on how varying approaches work? Thanks in advance!