Connect with ActiveCampaign

Hi Everyone! I’m Joann from the product team at ActiveCampaign. We’re eager to hear your thoughts on AI in email marketing. What specific outcomes or goals do you think AI can help you achieve? If you have a minute, please fill out this quick survey. It’ll only take around 3 minutes. Thanks for your feedback in helping us build a better product!

We have various pop up forms on our website (relevant to each page’s content). Once a website visitor submits their information, a new contact is being created within AC and a corresponding tag being assigned. Next we send a slack message to our sales channel with the contact submitted information. How do I include that assigned tag in the slack message (it is not include in the personalization option)?

For some reason, AC is not capturing all the field information on one of my embedded forms on my website. Any ideas?

Hi all, I was wondering if I can set up multiple freelance client automations within one AC account? Which means I will need to set up an automation and campaigns for different email addresses and websites. Is this possible or will each of my freelance clients need to sign up and pay for their own AC account? I am just starting out freelancing so wanted to try to set up a clients automations inside my existing account so they don’t have to sign up just yet and then if I do a good job for them I will migrate their automations to their own AC account. Is this possible?

As an ActiveCampaign user, you know that one of the best ways to market and sell your products and services online is through your website. 6 out of 10 shopping journeys start online and almost 3 billion online shoppers are expected by next year! Get a jump on this growing marketing channel by downloading our comprehensive guide to marketing with WordPress. In this guide, learn: How to set up a WordPress site How to track visitors on WordPress How to set up your WordPress RSS feed How to show personalized content on WordPress The best email marketing plugins for WordPress Whether you’re just getting started or a seasoned web developer, there’s a tip or two for everyone! FREE Download: The Ultimate WordPress Guide.

Hi - new here! I am getting some widely inaccurate open rates - both openning the email and also the click rates. I have 3800 on my AC + most campaigns i send out i get a 15-19% open rate and 3-4% click rate. However for some campaigns i get 50-60% open + same for click - however it says people have clicked on it more than 10,000 - 15,000 times which is obviously wrong. I tried to contact AC but they aren’t coming up with anything - just saying it is normal rates overall - which it definitly isn’t! I’d appreciate any help. 🙂

Dark Mode is a popular setting for several email clients. However, this setting can cause your email to render in some unexpected ways. Read on to learn what Dark Mode is and how to optimize your campaign for this setting. What is Dark Mode? Dark mode is a setting that displays light-colored text, icons, and UI elements on dark backgrounds. When an email client detects a background color, it applies a dark background if it has not been set and applies contrast shades of email content colors. When it comes to a black background, the dark mode turns it to white in Gmail on iOS and Andriod. Then dark grey is shifted to light grey, etc. Dark Mode is a very popular setting for lots of reasons, including: Preference for darker interfaces It can help minimize eye strain, especially in low-light situations It saves battery life by reducing screen brightness It can improve content legibility Dark Mode is enabled by the contact or subscriber either through their email client or App UI. To see

My client wants to be able to determine, with every new contact, how they entered our list (Ex. Website form, Active Campaign form, manual entry, etc.). What would be the best way to go about that? Is it tags? Is it a hidden field?

We value the feedback from our Community, so we are asking you to participate in a brief survey about WhatsApp. By sharing your experiences and preferences regarding the WhatsApp integration in your business, you’ll help us understand how we can better serve you. Please share this survey with any members of your team that are involved in purchasing or managing messaging channels. Take the survey here! Thank you in advance for your contribution. We look forward to learning more from your insights!

Hi, I am really hoping there is some solution here. I usually put an image 1200x200 px at the top of my emails and it shows up fine. For the last week, when adding any image of this size, even ones which worked fine before, it shows up absolutely tiny and impossible to tell what it is - and even in the preview it is the same. Anyone know why this is happening and how I can get back to having a banner image on my emails. Thanks

We’re partnering with Wix on June 13th for an exclusive webinar + live Q&A session on how franchisees can deliver scalable, on-brand assets and communication. We’ll share the vital formula to effectively market your multi-location business and boost sales, no matter the size, with ActiveCampaign HQ. 📈 Date: 🗓️ June 13th, 2024 Session Times: ⏰ North and South America: 1PM CST ⏰ Australia, New Zealand, & Asia Pacific: 11AM AEST ⏰ Europe: 2PM CEST Length: ⌛ 30-45 Minutes Register now: Unified Branding at Scale: Multi-Location Marketing Webinar 💡 All registrants will get a recording of the webinar.

Does anyone know how to identify exactly what products have been purchased when AC give revenue accreditation to an email campaign? We have had some very successful campaigns generating 6 figure sales and yet can’t identify what products where bought other than trying to link up the information in Woocommerce (which is tricky with the 7 day accreditation window and other marketing efforts involved too).

I’ve been with Active Campaign for 10-plus years and never had any issues. Today, I sent an email to a list where some of the people are not just customers but personal friends, and I have 2,000 unsubscribed in 15 seconds of my sending, which is over 1/2 of that list. I have no way of contacting support as their site is all messed up, and I have no number to call. Can someone help me or supply a number to call, a chat link, or anything?

Feature Update: Bot Unsubscribe Protection Enhancement Recently, we have observed a significant increase in automatic bot unsubscribes. These are often caused by antivirus scans and link scanners that automatically click on links to check for malicious behavior. Unfortunately, this can lead to false unsubscribes when the scanners follow unsubscribe links found in emails. To better detect and eliminate such bot activities, we have implemented a new human verification challenge to prevent automatic bot clicks on the unsubscribe button in emails. What’s New Contacts flagged as potential bots will encounter a human verification challenge to confirm their unsubscribe request Key Improvements Protects Lists Prevent automatic unsubscribes by email scanners, safeguarding your contacts’ presence on your email lists. Improved Accuracy Ensures that unsubscribe requests are genuine, maintaining the integrity of email lists. Additional Resources Use two click unsubscribe in your ActiveCampaign

We’re excited to introduce AI-powered automation recommendations tailored to your industry and business goals. With this new capability, activating fully-built automations is now as simple as a few clicks, empowering you to focus on what truly matters—engaging with your customers and driving your business forward. This feature is available on all plans. How does it work? All you need to do is specify your desired goal, and our automation builder will take care of the rest. In just a few clicks, you’ll be presented with three fully-built automation options, each complete with industry-specific actions and email content. From there, you can either activate the preferred automation as is or customize it further to better suit your unique needs. Step 1: Navigate to “Automations” Step 2: Toggle on “AI Recommendations” in the top right corner Step 3: Select your goal Step 4: Choose from three fully built automations customized to your industry Step 5: Activate automation as is or custom fu

We are testing out the custom contact object records API and did the steps here: Contact Custom Objects API Guide We created the schema ok and also got a successful API response after creating the object record associated to a contact. But when we view the contact in the Active Campaign UI, the record does not appear as shown in the example’s screenshot. We are using our free developer account for testing. Is an Enterprise subscription plan required to view custom object records in the Active Campaign UI?

Can I also define a display condition in an e-mail for a product from the product catalog? For example, if contact field=xy then show product xy?

I’ve run out of contacts in AC, and AC already recharged me for the same kind of account which doesn’t have additional contacts. Obviously, I’m going to choose a plan that has additional contacts, but I Want to change to monthly billing. Will AC reimburse the plan they just charged me for? Especially since it’s useless to me? Thanks for your input in advance Mia

We are still in the process of getting up and running in ActiveCampaign but this has come up. When a contact syncs from Salesforce to ActiveCampaign, they are tagged automatically with a “import-from-salesforce” tag. Is there a way to also automatically tag contacts to specific lists based on their data in a specific custom field?

Hello, What is the best way to integrate ActiveCampaign with Trustpilot, and how can customer reviews be included in the campaign builder? Can anyone suggest strategies for lead scoring and reviews? Cheers!

How do I send out automations emails after upgrade to subscribers that subscribed but the email wasn’t sent because I was at capacity?

Hello Everyone, I’m facing a challenge distinguishing between actual people clicking links and email protection software doing the same. I have an automation set up that tracks contacts who click links, among other activities, and categorizes them into a “High Engagement” deal. However, I’ve noticed that multiple contacts sometimes click all the links simultaneously, skewing the numbers and giving our sales team a false indication of who is genuinely interested in our service. Many people use email software that checks every link, and ActiveCampaign seems to count these as legitimate clicks. Does anyone have any tips or tricks to help address this issue? Thank you!

June is upon us! Kick off the summer with an ActiveCampaign event near you! June Events Toronto Study Hall 2024-06-04T05:00:00Z→2024-06-05T05:00:00Z San Francisco Study Hall 2024-06-04T05:00:00Z→2024-06-05T05:00:00Z Denver Study Hall 2024-06-11T05:00:00Z→2024-06-12T05:00:00Z Chicago Small Business Expo 2024-06-13T05:00:00Z Atomicon 2024-06-17T05:00:00Z→2024-06-18T05:00:00Z Irvine Study Hall 2024-06-25T05:00:00Z→2024-06-26T05:00:00Z Digital Marketing World Forum 2024-06-25T05:00:00Z→2024-06-26T05:00:00Z Registration for Study Hall Register to join one of our in-person workshops for hands-on learning within your own ActiveCampaign account here.

Hello, Does anyone know how to use the custom CSS in the Appearance settings “Admin Panel” section to increase the font size of the UI in Active Campaign? I tried increasing the font size using CSS but it didn’t do anything when I hit save. I’m not very skilled with CSS though so it could just be user error. As a note I did try just increasing the scale of the entire computer screen which does increase the font size but it also makes certain areas unclickable so I’m looking for something I can do inside Active Campaign itself. From what I’ve seen Active Campaign doesn’t offer any accessibility settings.

I’ve recently noticed that tags appear to be going missing from contacts. These are tags that should have been set and have no reason to have been removed. Has anyone else experienced this? There does not appear to be aby audit log from which to try and diagnose this problem.