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I want to create a custom report with the daily unsubscribe counts across all my lists in AC. I don’t see an endpoint for the reports feature where I can see contact trends so I am looking for a way to get the counts of unsubscribes by each list. What would be a way to do that? Thanks!

tengo una api llamada mariagmelero.activehosted.com. Cuando intento conectarla a AC, me lleva a un dominio api-us1.com y me da error. Como puedo conectarlos? No es wordpress, es un constructor de embudos

I am seeing discrepancies between the UTMs in G4/Looker Studio and ActiveCampaign, particularly the Campaign Name. Is there anything that I should be aware of when setting up campaigns to ensure there is not a disconnect? IE: Campaign Name in AC does not match the Campaign Name in Looker.

I’m attempting to build a segment of only contacts who have opened any campaign in the last 7 days. Once built, this segment contains only 2113 contacts. We just sent a campaign yesterday where the opens/reads report says we had 4535 unique opens/reads. Why is the segment so much smaller than the report is showing? Has anyone else had this problem? I’m planning to deliver some segment ideas to my team, but I have no faith that these segments are accurate. Thank you in advance!

It would be very nice if we could remove a contact from a list without them showing as unsubscribed. Unsubscribed should be reserved to show contacts that have opted out of receiving emails. Am I missing something here? I know if we can hover over the unsubscribed list to see how they were unsubscribed, but if you choose the drop down for status on all lists, it pulls the contact up as unsubscribed even if they are still on other lists.

Good day! Please let me know if there is any way to clear a date value in an ActiveCampaign date field other than setting the date in the past? Setting the value to “null” in the API causes “Invalid date” to be displayed on the UI. Thank you in advance

Why would you hide the chat on the left side and not tell people? If you’re going to hide features, you should make a big deal about letting people know that you’ve hid them and where you’ve hide them. Getting help now requires more clicks. Whose brilliant idea was that?

Ive noticed that we’ve had some automatic unsubscribes to our emails recently, we know they are automatic as one of our team was sent the email and the system showed she had unsubscribed when in fact she hadn’t. What can we do about this? Its a big problem! Any help would be much apprecaited.

Hi. I recently added google’s enhanced conversion tracking to my website to see how many form fills were made daily. Google says I have many more form fills than active campaign is documenting for me. I’m gathering an email list. Why would this happen?

Hello i want to exclude a yser from nultiple lists and keep him only inside the last list. For example if a user is “Free subscriber” and he join to “Paid users”, I want him to stay just inside “Payed users” and remove him from “Free subscribers”. How to make this automation?

I have provided the login info to my tech guy, but even though the MFA on the dashboard is disabled I am still having to enter a code given by SMS. How can I disable this so he can login? Thanks in advance

Hi there! Curious if anyone has any best practices or advice on how to leverage ActiveCampaign’s deal pipelines specifically to the point of seeing how long each prospect stays in each stage as well as gathering insights or A/B testing on how varying approaches work? Thanks in advance!

I’ve sent one test email. Now trying to set up an automation. I’ve selected a trigger and I’m trying to add a campaign. I select any email or template and when I do sender details pops up. Right after I enter a subject line, it won’t let me continue. What is the most common reason for that? Something I probably haven’t set up?

Hey Team, I have 2 forms “live” which I’m using as landing pages to collect email addresses in exchange for a Lead Magnet. How can I hide the “Marketing by Active Campaign” text at the bottom of the form? It really takes from the whole look and I just don’t think it’s necessary there. If anything, it’s a deterrent for people to sign up. If I don’t get sign ups, I don’t have a list - if I don’t have a list, then honestly I don’t need active campaign so how can I get rid of it? Many thanks.

Hi everyone! I just wanted to contribute to this community forum with my tips and tricks on how to run ActiveCampaign automations in conjunction with the Deals CRM. We are running an online course business, but this will be applicable to all types of businesses. So first, we generate an actual lead before they make their way to the CRM. It’s super important for us to only spend time on people who might actually buy something from us. How do these hot leads go into the CRM? If their engagement level is high. We use Lead Scoring automations for that. For example, when someone replies to an email, visits a checkout page, visits a sales page, clicks on a link in an email, or even reads an email, they get engagement points. Once they go over a specific engagment score, there is another automation that pushes them to the CRM to a “Potential Client” bucket. *It’s really important to install the ActiveCampaign WordPress plugin to track the engagement scores of the users that are already in y

A campaign was sent out recently and we received an unusually high amount of unsubscribes from the lists. Usually it’s 1-5 but this round there were over 100 contacts that unsubscribed. I wonder if this is a bug? We’ll have to add those contacts again to the lists but is there a way to prevent this from happening again? On top of that, I noticed all of those contacts who unsubscribed clicked through almost every link in the campaign?

Hello, I really didn’t find an answer to this on any documentation. When you copy an existing automation and create a new one, we notice that the campaigns (emails) from the original automation are also visible in the new one. These emails have a yellow question mark icon next to their names, indicating that they are not currently being used in the new automation. I’d like to know if it’s safe to delete these emails from the “Manage Emails” section without affecting the original active automation and report data. My question is: Can I delete these from Manage emails without any side effects? We sometimes copy active automations and the campaigns (emails) and I want to be sure that if I delete from my new copy of the automation will not delete those that I have in my active one. Or any best practice would be of great help. Thank you

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When we send an email blast from AC< our site goes down or has slow load times for at least 5 minutes. There are no users clicking in droves. We cannot figure out why this is happening. Any thoughts?

I just got a Virtual mailbox and want to change my address from my home address. How can I check this in the automations to make sure it doesn’t have the home address at the bottom of the emails? Thanks, Molly

I see that a lot of bots are clicking on links in my emails What should I do?

Has anyone found a good way to managing assigning deals via automation when the deal owner that would typically be assigned is out of the office? It’s not practical to change the deal owner in the automation to someone else for only while they are out. The only thing I’ve thought of so far is adding the manager to the deal notification email, but that feels like too many notifications for them to be on.

how can I build reports which can read all campaigns KPIs on campaign level?

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The server that sends my emails via active campaign is blacklisted as a spam server by anti-spam filters such as spamAssassin. more info at this link: https://www.mail-tester.com/test-0x5e77nyw I’ve tried to get in touch with customer service several times about this without any response so far. It’s really problematic How can I solve this problem? Thanks