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Disabling MFA

  • May 2, 2024
  • 1 reply
  • 432 views
L

I have provided the login info to my tech guy, but even though the MFA on the dashboard is disabled I am still having to enter a code given by SMS. How can I disable this so he can login? Thanks in advance

    1 reply

    A
    • adunne
    • May 29, 2024

    Hey! If the main admin can send us an email to help@activecampaign.com and provide your billing information

    1. Last 4 of credit card (card used for billing)
    2. Full billing name
    3. Full billing address

    Our Customer Experience Team can assist 🙂

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