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Recently we received several emails from prospects of us that say our websites arent safe and they dont want to click on it - it seems that active campaign got on to a “not safe” list. This is a very bad situation as most customers wont get in touch with us and just close the site and will never access it. Did you also get emails like that? What can I/we do about it ?

Our new and improved Automation Builder is now LIVE! We’ve rolled out major updates to make your automation building experience more intuitive, user-friendly, and faster than ever. Check out a demo of the new experience HERE. What’s new: Simple campaign creation: You can now create and manage email campaigns right in the automation builder (it’s quick and simple). Fresh design: The builder has a new look. Whether you’re a beginner or have built automations for years, it’s now simple to create advanced ones. Find actions fast: Use the new “+” icon to search and add actions quickly. It shows suggested actions based on what you’ve done before, making your work quicker. Quick and easy setup: It’s now simpler to set up dozens of actions. With new layouts, personalization options, and the ability to design emails and notifications right in the builder, you’ll spend less time setting up and more time connecting with your customers. With the new builder, you’ll save time and work smarter. T

i am lately receiving emails from the emails address like this. no-reply+mywebsite.com.0@myactivecampaign.com why not from noreply@mywebsite.com

Hello. I need your help. I want to set an automation. I have multiple pipelines. Some contacts are placed in all pipelines, some are placed in just couple of them. Every pipeline is managed by a diferent user. I created a tags one for each pipeline and these tags will be given to contact when the contacts deal status is changed to WON. I would like to set an automation that the contact will receive a specific tag that depends on in which pipeline the contact deal status in changed to WON. Example: contact deal status is changed to WON in pipeline no. 3 - this contact will receive a tag3. Example 2: contact deal status is changed to WON in pipeline no. 5 - this contact will receive a tag5. How can I do that. Thanks for your help, Iztok

Endpoint: /contacts/{contactID}/contactAutomations?limit=20&orders[lastdate]=DESC Is there a way to filter by seriesid or automation (id)? Thanks.

Hello. I need your help. I want to set an automation. I have 5 diferent pipelines. Some contacts/deals are placed in all 5 pipelines, some are placed in 4 pipelines, some contacts/deals are in 3 pipelines… Every pipeline is managed by different user. I would like to set the starting trigger of an automation when the contacts deal status changes to “LOST” in all pipelines which the contact is placed in. If the contacts deal status is WON or still OPEN in some of teh pipelines, the contact is not entering the automation. So the contact would start an automation the same moment when has the status LOST in all pipelines where the contact is placed in. How can I do that. Thanks for your help, Iztok

Not sure why this isn’t working all of sudden. Looking for help and not sure if this is worth the active campaign strategy session call. Person opts in via AC form OR fills out info leadpages, this subscribes them to a new list. new list sends an email immediately once someone subscribes and it simply isn’t delivering, not to spam, no where. Any new automation I create now simply doesn’t work. Deliverability to existing subscribers isn’t an issue. Please help!!!

Hi everyone, I’m experiencing several issues with my account, and I could really use some help! My campaigns are not being sent—they stay stuck in the draft folder no matter how many times I try to share them. I deleted enough contacts to get back under our contact limit, but my campaigns are still not going out. Now I’m blocked from deleting and importing contacts, so I can’t manage my lists properly. Has anyone experienced something similar, or does anyone know how I can resolve these issues? Thank you so much for any advice or assistance you can offer!

How can I create a segment of people who engaged with your emails in the last 30,60,90 etc. days?

Hi, I’m curious to learn what integrations/methods folks are using to embed a poll in a newsletter. I saw the ActiveCampaign article that shares they recommend a link to a form. Our intention is: -Embedding a short poll feature in our newsletter and having the data funnel easily into the contact’s profile. We prefer to try embedding it to make it as easy as possible for people to quickly engage. -We’re wondering if anyone uses an integration/application for this and has good success? Sincerely, Jennifer

New user here 👋 I’m sending out our first campaign as a test email, and I keep getting an alert saying “Attention needed(Was previously declined from sending.)” Does anyone know why it’s being declined? Or what I’m doing wrong? This campaign was only going to five people within our office.

When you think about the outcomes of your marketing efforts, how would you like them organized? If those outcomes were organized in a dashboard, what would you call it? Initiatives Dashboard Campaigns Dashboard Target Dashboard Marketing Dashboard Other (comment below!) 0 voters Comment below with your ideas and feedback. All answers will be shared with our product team!! 👇

Guys, serious issues from the latest updates; Problem 1 link to : https://XXXXX.activehosted.com/report/#/campaign/XXX/overview is not working properly. The app does not redirect to report page until you reach by: automation>email>edit design> [ maintain tab opened] open a new tab with previous link: /report/#/campaign/XXX/overview now report opens. Problem 2 the report ID’s are comming two by two; like 705, 707, 709… Problem 3 report exportation is not functioning properly; only the headings are getting exported. Even when other data is in the report…

Hello - we download form submission data into MS excel. But the export has a whole heap of irrelevant data. Is there a way to just download the form data?

Hello - we invite people to lots of webinars (hosted in MS Teams). Our current set up is send out an email with a form. They complete the form. When they do this they get a tag ‘registered for XYZ webinar’. In another automation we set up an email with the MS Teams joining details which is sent to everyone with the tag. Active Campaign doesn’t appear to allow trigger emails based on checkbox selection (if there are more than one webinar being promoted) so we have to use tags and conditional content to determine which joining details they get based on what they sign up for. Anyone, know a better way on doing the above? Also, when they get the joining details, we can’t seem to add an ‘add to calendar’ button which would then add the webinar to their calendar. Anyone know how to do this?

Is it somehow possible to track website activity if a 1:1 email is sent to contact person? What I am trying to archieve is a contact persons website activity before they have received a “normal” email from AC (e.g. an email from a campaign). The scenario would be that a sales person sends a 1:1 email to a contact person. The email includes a link to our website. Goal is that the contact person clicks the 1:1 email and browses differenct pages on our website. And it is tracking of this website activity I want to capture. Is that possible? So far I have only been able to get this working if the contact have previously recieved an email from a campaign. / Henrik

Hey everyone, We’ve been having an issue recently with ActiveCampaign where our mailouts are consistently ending up in the spam folder, particularly in Gmail, even when we send a test email. We’ve double-checked our domain authentication, reputation and spam rate, everything looks fine. We have also tested different content, but no luck so far. If a template has at least one image, it goes to Spam. We’ve been using AC for almost 3 years already and never had this happened before. Is anyone else experiencing this? Any tips or insights would be greatly appreciated!

Hi everyone, I’m Joann from the product marketing team at ActiveCampaign and I’m so excited to share about a new segments experience coming soon! 😀 Update:9/30/24- This is now available to all accounts and plan tiers. Update: 9/25/24- We are currently in early access phase + instructions are added to this post for these updates. What’s new? 🙌 📄 New segment index page We’re bringing segments out to a dedicated page within the contacts tab to give you more visibility into your targeted audience. Get started quickly and see your active vs total contacts in an organized and manageable view. Navigate to the contacts tab and you will see the new Segments overview page in the sub-navigation. Select Segments to review and manage all your segments Existing Segments: You will see your existing segments within Lists tab under contacts. To better organize and manage your segments, convert your most-used segments over to the new segments page. ⚙️ AI-suggested

The email from AC this morning says the new Automation Builder is finally Live. Not in my account or any of my clients’ accounts. When is this going Live?

Hello. I have two automations, one is when a form is started and the other when it is completed. Starting Tag and Completed Tags are applied by the form stages. When it is completed, I want to end the Started Automation and trigger the Completed Automation. I’m thinking I can either check the condition in the Started Automation to see if the Tag is still true, OR I can force the Start Automation to End when the Completed Automation triggers. Is there a preferred way to handle this?

OMG - new ActiveCampaign Segments are here - and they’re SO good. New on YouTube, my tour of the awesome new Segment Manager in ActiveCampaign. The new Segment features are game-changing time-saving wonders, so dive in and get started strong. 🔄 Know how to find, use and convert your old segments to new ones 📊 View, edit, sort and search new Segments with the Segment Manager ⚡ Re-use Segment conditions across ActiveCampaign! 📧 Speed up Campaign sending with Tag selection and quick custom conditions It’s been a long time coming (massive understatement!) but we’re here, so let’s party like we have the fabulous Segmentation we deserve 🎉 ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ https://www.youtube.com/watch?v=up-reLh3Dck

I have a main automation sending out an e-mail sequence to prospects that come in via a tagged trigger, and then once each e-mail is sent out a mini-automation runs to tell me if they have clicked in a link in that e-mail. the mini-automation just has the trigger “Clicks in an e-mail”. This used to work fine, but now sends me an alert that the contact has clicked in the e-mail instantly the mail has gone out. Testing shows that the contacts are not even opening the mails yet the trigger is activating. Any ideas as to why this is happening?

ActiveCampaign people - new Segments have landed ! And this is where your old Segments are hiding… (because I know you’ll be having a minor heart attack if you think your carefully crafted Segments are gone!) ➡️n ew Segments have gone live in ActiveCampaign accounts 😱 all your old Segments seem to have vanished… 🎉 but hooray - old Segments are still there - phew!! 📘 old Segments are now called List Segments (Legacy) 📧 and you can still use them - for as long as you like - to send Campaign emails - also phew! IMPORTANT BIT: 🔎 type the Segment name in the Send To search bar to use an old Segment when you send a Campaign I have more to come on this - the new Segments are honestly fabulous time saving things - but first, let’s keep everyone moving with the Segments they already have.

I am currently in the process of connecting two forms on our Webflow site to our API and I was wondering if anyone has done this before? I have an email subscribe form that collects just the email field and a lead gen form that collects first name and email. Any and all advice and tips are extremely appreciated. Thank you!

I want to be able to track why deals are lost and create a report on deals lost reasons, is anyone able to give advice on how to do this?