I integrated an Active Campaign form on my website. I added a custom field where people have to check a box that asks the question ‘what work do you do?’. An automation is activated when people complete en send the form. The first thing this automation does, is giving people a tag that matches the box they checked, when filling in my form.
I should be able to see this tag, when clicking on a persons profile or when I segment the contact list, by using this tag. This doesn’t work.The tag also doesn’t appear when I want to segment all my contacts.
There are a few other options to give people a tag, but no other way that connects to the different boxes in my custom field.
What am I doing wrong?