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We currently run one business/website under our ActiveCampaign account, but we’re looking to add a second business with its own website, sending domain, and distinct branding. Our main concern is keeping everything cleanly separated—especially ensuring that email links and URL tags consistently point to the correct domain, and that branding doesn’t get mixed between the two businesses. Is there a best-practice way to manage multiple brands under a single ActiveCampaign account—each with its own sending domain and branding—without causing deliverability or branding issues? Or would it be more straightforward to create a separate ActiveCampaign account for the second business? Would love to hear from others who’ve navigated this!

Hi there, My product’s subscribers have the availability to opt into learning pace reminder emails. This is the question they are presented with: How often do you want to work on your professional development? And the answer options: Daily (weekdays), Weekly, Monthly, or Whenever I can. We are tracking contacts’ “last visit” to the website, and we want to trigger emails based on the amount of time that has lapsed between visits. For example, if I sign up to receive reminder emails based on the “Weekly” preference, if my contact record has NOT visited the site in 7 days, I want to trigger a reminder email to that contact. I see an option to trigger emails based on when a contact DOES visit a site, but I am not seeing an option for when they DO NOT visit a site within a period of time. Has anyone successfully set this up?

I don’t understand why, if I work hard to make a nice block in a landing page (setup columns, and images and text)… why can’t I save that block to be used later? Obviously I probably want to use that formatted element across multiple pages. I can’t seem to copy/paste it to a different landing page either. Do I have to recreate every landing page element from scratch every single time? I know this feature is not asking too much as I’ve had it on other platforms. I know someone is going to say I can make a Template but that doesn’t really help when you have multiple pages at different stages of development. Side note; Asking the AI assistant says it’s not supported, and when I ask where to submit the feature request sends me to some non-existant ideas portal. Or at least it kept sending me in a loop.

The new email reporting looks good, but for Automations I wish I was able to see a table of when emails were sent. As far as I can see, the “Campaign Recipients” report only shows data for people who opened or clicked. Being able to see when emails were sent enables us to easily see peaks/troughs in sending, what kind of daily rate of sending we have, etc.

Stay compliant, build trust, and drive better engagement by using email and SMS lists to ensure contacts receive messages on the channels they prefer. Managing consent and opt-ins just got easier, Here’s what’s new: Subscription management: See who has opted in for SMS and/or Email directly in your contact list, ensuring contacts receive messages on the channels they prefer. Built for compliance: New form action allows contacts to subscribe to SMS via a form with a required consent field to obtain explicit consent. Flexible engagement: Contacts who agree will be added to your SMS list, while keeping their email preferences separate. 💡 Have questions or feedback? Let us know in the comments!

💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

This question was replied to in 2024 (Exclude users from reports) but wanted to see if it has changed. We are looking for a way to exclude employees from campaign reports without excluding them from getting the campaign email itself. Is that possible yet? I tried building a custom report that excluded based on contact domain name but it caused the metrics to increase 1000x over the base report so something is not behaving correctly.

Ever struggled to get perfect timing for automated emails in ActiveCampaign? ⏳ We’ve got you covered with our latest video on Wait Steps New on our YouTube channel: How to use WAIT steps in ActiveCampaign automations: Perfectly timed emails Join me, Kay Peacey, for a fast tour of Wait Steps, showing you exactly how to have the right thing happen to the right person at the right time in your automations. An essential watch for newbies, with tips experienced users will love to fine-tune more advanced wait steps! 🕰️ Easy Timer Wait Steps to control automation flow 🔍 Wait with Conditions to totally personalise wait timing 📅 Timezones explained for Date and Time Waits ⚠️ Top tips for managing wait steps that won’t break Let’s go - Wait Steps skill-boost in just 7 mins of your time! ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ How to use WAIT steps in ActiveCampaign automations: Perfect

Hi there! I’ve been wanting to check if polls are available in active campaign, for example ina newsletter. I want to know if this is possible and if there’s any template for that already. Comments and suggestions are welcome! Thank you!

My staff currently have to manually log in and download the invoice at the beginning of the month. We would like to receive it by email. Where can I set this up to automatically send the invoice to accounting at the beginning of each month?

I have a modal (pop-up) form on the home page that when submitted, goes to a longer inline form on another page. My question, how do I carry over the email address from one form to the next? In other words, how do I already have the email address filled in on the inline form since the customer has just entered in on the pop-up?

Hi! We are still in the middle of setting AC up and so far it has been fun - and a steep learning curve. Unfortunately, I have just encountered a problem for which I cannot find a solution for - and I hope you can help me. 🙂 As we are based in Europe, double opt-in is a must. Triggering it via a form also works perfectly. However, the problem is that every time a different form is sent, and a different list is subscribed to, the DOI confirmation email is sent again - even if the contact has already given their general consent. Now the question: Is it possible to retrieve the DOI status and only if no consent has been given for this or another list is the DOI mail sent? I have tried it via an automation that triggers via a ‘tag’, which has generally worked. But unfortunately, the confirmation link is not clickable - although it was set correctly in the template (%CONFIRMATIONLINK%). Andtherefor I am back at square one. Cheers and tahnks in advance! M.

Is there somewhere that I can access a pre-recorded version of the CRM training? I am registered to take one, but it is not for 12 days and I would love to get started now.

We are currently using JUST CALL for our group texting through AC but it’s in beta and has been a bad experience for us! What company / app do you know of that will allow us to send, receive and respond to a group text. We have around 50 group texts created monthly and each group is about 3-5 pp. And Each group communicates with each other round table style. Simple Texting does groups but will not allow the group to communicate amongst all parties.

hello communities, I am new here and want to start email-marketing for affiliate marketing. can you let me how can I get activecampaign trial hassle free? And is it worth it trial other than paid. Is there any limitations for trial. As a novice, hope best regards.

I want to remove a tag from 1000 (or 10k) users. how would I go about doing this via the API or the bulk API?

Hey guys - When testing an email with my team, we noticed the formatting of the email was showing up very different on phone’s when their settings are on “dark mode”. Examples would be links were underlined (that was turned off), the colors were completely different in some places than others and they were the same HEX code. Is there any options to help with the formatting of the email if the contact does have “dark mode” turned on? Also to add - they were viewing the email from the Outlook app on there phone, I can’t image what it looked like on Gmail.

Our Wordpress and Active Campaign has been connected for years, then today when I refreshed the connection on WordPress it’s no longer connected. I entered in the API Key and the API URL but I am receiving an invalid API URL message. How can I fix this?

Hey! How do I change the order of the Customer Object tabs on Account? See screenshot below. I want them to appear like: Data Sources (we want to this list without having to change tab each time) Reports Clients Partner

Hello community I’m trying to retrieve all possible information about a contact’s activities in ActiveCampaign. In the platform’s UI, within the “Recent Activities” section, a timeline displays events such as: Entry into an automation Addition of a note to a deal Creation of a task Assignment of a contact to a salesperson Clicks on email links Other contact-related events To fetch this data via the API, I’ve tried using the following endpoint: GET /api/3/activities?contact={user_id} However, the response does not provide the same level of detail as the UI. For example: Some activities seem to be missing. Activity details (such as the content of a note or the title of a task) appear incomplete or absent. The data structure does not accurately reflect the chronological order of activities shown in the UI. Is this the best endpoint to retrieve all activities of a contact? Do I need to combine multiple API calls to reconstruct the full timeline? Is there a way to get more detailed

When I do an advanced search in contacts, normaly you can save that segment, but in my screen there is no save button.

Why is the reporting not giving accurate figures? All campaigns summary page can show open rate of one campaign 1,69% when actual is over 46%. Can t find any selection hot to see actual and real results summar as it was before.

Hi everyone! We are facing an issue when sending events through the ActiveCampaign API. Sometimes the same event is triggered 2-3 times, although we have double-checked on our backend side that the POST request is only being sent once. We are using the standard request sending mechanism and don’t see any obvious errors in the logs. We’ve tried testing with different delays, but the result remains the same. Has anyone experienced a similar issue? Are there any specifics of how the API works or settings that might cause event duplication? Any help or advice would be greatly appreciated!

Where is an automations setting tab? Trying to find the below new update. Key Features Automation descriptions Add notes to document the purpose, audience, and key details of an automation for better collaboration. Entry rules and concurrency controls Manage how many times a contact can enter an automation across multiple triggers. Options include: Enter any number of times (default) Enter only once, across all triggers Enter only if they have exited the automation Exit criteria Automatically remove contacts from an automation when they unsubscribe from an email. The list association dropdown has moved from the manage messages modal to this new settings tab for easier access.

Hi, I am new in activecampaign and I am feeling excited joining in this forum. I am to try out Shopify store linking with activecampaign free trial. Can you walk me through how to get activecampaign free trail as a newbie and is there any ideas for this.