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Hello, all: I have a series of emails I send out on schedule via Automation to cold leads and former leads/clients. I used to have one Automation for this, until my # of emails got to over 300 and performanace edting the Automation was impossible. To fix this, I made several automations. For example, Follow up 1, Follow up 2, etc. Then, each Automation only only gets 50 emails. At the end of each automation, I Unsubscribe them from the current list and Subscribe them to the next list in sequence. For example, at the end of Follow up 1, I unsub from 1 and sub to 2. Then when 2 is done, they go to 3, and so on. Here’s the question. Should I sub them to the new list first and then unsub them second? Or should I unsub first and then sub them second? Another way to ask this is if someone is in a an Automation and they are in the automation because a triggering event is “subscribe to follow up list one”, if I, in the middle of the automation, unsubscribe them, do they stop receiving ema

Hi! I have 2 questions regarding the v3 API: Segments not visible: I created some new segments. But segments are not visible in the response using endpoint https://{youraccountname}.api-us1.com/api/3/segments. Instead of my created segments I see some pre defined segments which are not available in my dashboard. I double confirmed I am using the API credentials from my account. I tried to create and send HTML campaign to lists/segments. I used https://{youraccountname}.api-us1.com/api/3/messages for creating an HTML message. But there is no option in the message object (Create a message) for creating HTML message. I added html key inside the message object myself for test and it seems HTML message is created. But I could not find any instruction to use the message to create and send campaign in the documentation (Create Campaign). I tried to pass the message_id, list_ids in the payload of https://{youraccountname}.api-us1.com/api/3/campaign But response says message_id, list_ids pa

I don’t seem to find any means/methods to export/download my Tags list? Is it possible?

We sent a campaign today and it appears the correct email is going out (based on responses I’ve receive, which show the correct email is going out), but when I click “View email” from the performance report, it shows an old version of the email. Any ideas why this is happening?

Has the Contact Trends Report been replaced with the Contact Performance Report?

World class email & automation using ActiveCampaign just got even better! New in ActiveCampaign this week - four major wins for users: add Notes to explain your automations - omg, gold - and with links and formatting too! block entry via triggers to restrict to once only or only if they’re not in the automation already - no more accidental repeat entries hooray! end automation on unsubscribe from an email it sent out - woohooooo! so easy email metrics visible inside automations - no more guessing or hunting for reports The pace of improvement and innovation that’s good for real business users is wild, in all the best ways. Head to any automation and look on the right side edge for a humble looking arrow icon - there is GOLD to discover in there. And look out for those super-handy in-line email metrics too - as a sender & strategist I love these SO much. Kudos the dev teams behind this, and to the gold standard leadership (hat tip to Kelly O’Connell) that’s driving th

Hey hey, there’s a Replay! Slick Business Golden tips await your eyeballs… A must-watch for ActiveCampaign users who dig high converting email automation strategy. I’m leaving this up, free to watch, until March 12th. Four strategies to bring more money into your business using email & automation All done using ActiveCampaign features Freebie handout for you to keep

I am new here and working on our first newsletter template. I would like to structure the background of the message (the sides) to be an image rather than a color. I see where you can choose a section background color, a content background color and turn on a background image, and I have chosen an image, which displays as I’m editing. However, when I send the campaign, it does not show up on the sides of the email. What am I doing wrong? Help please!

We discovered a deal that should’ve been created and closed in 2024. It was actually created today (3/3/25) with a closed date in 2024. It is reporting in 2025. How do I get it to report in 2024?

There used to be a simple Wait action for day of the week - Wait until the Contact’s Timezone is DAY OF THE WEEK. Now its like this whole thing with adding goals and if/then actions and its really confusing. Why do changes make things more complicated?

Coming soon: Flexible Date/ Time Conditions & New Wait Steps! Hey everyone! It’s me, Joann from the ActiveCampaign Product Marketing team. I’m back with another update that I think you guys will love! We hear you! Thanks to your feedback and upvotes, we’re thrilled to announce some highly requested improvements in our automations is coming soon. 🏆 🎉 What’s coming your way? 🚀 Flexible Date/Time Conditions Say goodbye to limitations and hello to a more flexible and streamlined setup for your conditions! You’ll soon be able to: Adjust and set timezone, month, date, year, and time all in one condition. ⏳New Wait Steps More flexibility + possibilities! Building on our current wait steps, which allow you to wait for a set period of time or until specific conditions are met, we’re excited to introduce two new wait steps: Wait until a specific day/time This is good to use for precise scheduling (e.g. November 24 at 6:30 AM) Wait until a custom date field m

We use Membrain CRM, which is integrated with Active Campaign. I understand that it’s not possible to directly sync the tags on a contact between the two systems. However, I have fields that are synced in both my CRM and Active Campaign to mirror the tags we use. What I would like is some guidance on how I could update the custom tags field in the CRM so that it would automatically update a tag in Active Campaign, and vice versa—if I update a tag in Active Campaign, it should update the corresponding field in my CRM through the synced field. I assume this requires automations, but I’m unsure where to begin. for a few seconds We use Membrain CRM integrated with ActiveCampaign. Currently, I understand that there is no direct method to transfer tags from contacts into the CRM. To address this, we have set up fields in both the CRM and ActiveCampaign to mirror our tags. I am seeking guidance on establishing a process where updating the custom tags field in the CRM automatically updates the

Hi there, I sent out a webinar invitation to the global list. I´ve tagged the contact who registered + created a webinar list. Now I want to send a second invitation to the global list, excluding the ones already registered. However I can´t find the possibility to exclude certain lists or tags when creating a compaign. Your help is greatly appreciated. Thanks 🙂 Stephanie

Hi - I have people in my list who have unsubscribed several years ago and then want to resubscribe - or unsubscribed from one list and resubscribe to another list. We are talking three or more years ago so totally normal for people to want to resubsribe. AC won’t send these people who resubscribe - even to a different list - emails. Is there a solution to this?

I’d love any help figuring out the best way to manage a customer who owns two stores. Since both stores have different addresses, order dates, and details, but are tied to one Shopify customer record (same email but multiple addresses), I’m running into challenges with automation in ActiveCampaign. Ideally, I’d like to create deals to follow up on each store individually when a new Shopify order syncs into AC. I initially thought Accounts might be the solution, but it seems that each contact can only be assigned to one account, which doesn’t quite fit this scenario. How do other customers handle this setup? Would love to hear any best practices or alternative approaches!

I have a multi-select checkbox question on a SurveyMonkey survey and want to map its contents to the same options on a muti-select checkbox field in ActiveCampaign. Unfortunately, one of the options has an answer like “Green (Blue, Yellow)” (i.e., it has commas, and they’re inside parentheses). It appears that the commas are throwing off the ability for this to map to the field option. Since this runs through Zappier to get to AC, I’ve tried multiple variations (replacing commas with double pipes, removing quotes, removing parentheses, etc.). Still, I can’t get it to check that checkbox. (All the other checkboxes on the same field work–just not the one with commas in the answer.) Any suggestions?

Hi all, I am using the direct 1:1 email capacity of ActiveCampaign (I am on a Plus plan currently) and realise that there are basically no options to make the messages visually more appealing. Do you happen to know of any workarounds to brush up the design for these direct 1:1 messages? Any idea is greatly appreciated. Thank you and best regards, Thomas

I have a contact in automation A (this automation is for prospects, people who are interested in a product or service) If the contact buys the product, the contact will start an Automation B (this one has the email invitation and various email education). The contact should stop receiving emails from Automation A (these emails are advertising the product he’s already purchased) These could be a little annoying. Hope for your feedback.

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Why is the Active Contact counts in a list different than amount mailed count of the list?

The minute option is missing from my automation’s date and time -wait action. I need an email to be sent out 15 minutes before my webinar and it only allows me hourly options. There is no minute option as there should be. Can someone help me fix this? Thank you!

We run monthly workshops. Setting up an email reminder campaign is pretty simple, and I’ve managed to do that without trouble. After each workshop, we sort participants into three groups: those who stayed the whole time, those who left early, and those who didn’t attend. We tag each person based on their status. Each group needs a different follow-up email. On top of that, several internal team members need to get copies of all participant emails, including both the pre-workshop reminders and the post-workshop follow-ups for all three groups. How can I automate this process? This is what I’ve tried but this does not work as expected.

I dropped the Sales Pipeline from my account because I didn’t think I needed it - we used tasks and I didn’t understand that those would go away as well… is there a way to find the tasks we had scheduled?

I am trying to use the API to pull down a list of Campaigns that a contact has been sent and what links inside that email they’ve clicked. Your documentation isn’t super clear so I’ve been watching the API calls made from your website when I load a contact. When I call the /activities route, I get back a huge data set that includes things like Campaigns, Messages, CampaignMessages, Links and LinkData. Can you explain the differences in these objects and how I can use them to get what a contact has been sent and clicked on? Thank you, Aaron

Hello, we have integrated our ERP to AC via API and I’m now letting my operators add notes on Accounts via the api/3/accounts/{id}/notes APICurrently every note added this way it is like has been iserted by the master account in AC. I would like to add the note in behalf of a specific AC user, is it possible? Thank you