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hello communities, I am new here and want to start email-marketing for affiliate marketing. can you let me how can I get activecampaign trial hassle free? And is it worth it trial other than paid. Is there any limitations for trial. As a novice, hope best regards.

I want to remove a tag from 1000 (or 10k) users. how would I go about doing this via the API or the bulk API?

Hey guys - When testing an email with my team, we noticed the formatting of the email was showing up very different on phone’s when their settings are on “dark mode”. Examples would be links were underlined (that was turned off), the colors were completely different in some places than others and they were the same HEX code. Is there any options to help with the formatting of the email if the contact does have “dark mode” turned on? Also to add - they were viewing the email from the Outlook app on there phone, I can’t image what it looked like on Gmail.

Our Wordpress and Active Campaign has been connected for years, then today when I refreshed the connection on WordPress it’s no longer connected. I entered in the API Key and the API URL but I am receiving an invalid API URL message. How can I fix this?

Hey! How do I change the order of the Customer Object tabs on Account? See screenshot below. I want them to appear like: Data Sources (we want to this list without having to change tab each time) Reports Clients Partner

Hello community I’m trying to retrieve all possible information about a contact’s activities in ActiveCampaign. In the platform’s UI, within the “Recent Activities” section, a timeline displays events such as: Entry into an automation Addition of a note to a deal Creation of a task Assignment of a contact to a salesperson Clicks on email links Other contact-related events To fetch this data via the API, I’ve tried using the following endpoint: GET /api/3/activities?contact={user_id} However, the response does not provide the same level of detail as the UI. For example: Some activities seem to be missing. Activity details (such as the content of a note or the title of a task) appear incomplete or absent. The data structure does not accurately reflect the chronological order of activities shown in the UI. Is this the best endpoint to retrieve all activities of a contact? Do I need to combine multiple API calls to reconstruct the full timeline? Is there a way to get more detailed

When I do an advanced search in contacts, normaly you can save that segment, but in my screen there is no save button.

Why is the reporting not giving accurate figures? All campaigns summary page can show open rate of one campaign 1,69% when actual is over 46%. Can t find any selection hot to see actual and real results summar as it was before.

Hi everyone! We are facing an issue when sending events through the ActiveCampaign API. Sometimes the same event is triggered 2-3 times, although we have double-checked on our backend side that the POST request is only being sent once. We are using the standard request sending mechanism and don’t see any obvious errors in the logs. We’ve tried testing with different delays, but the result remains the same. Has anyone experienced a similar issue? Are there any specifics of how the API works or settings that might cause event duplication? Any help or advice would be greatly appreciated!

Where is an automations setting tab? Trying to find the below new update. Key Features Automation descriptions Add notes to document the purpose, audience, and key details of an automation for better collaboration. Entry rules and concurrency controls Manage how many times a contact can enter an automation across multiple triggers. Options include: Enter any number of times (default) Enter only once, across all triggers Enter only if they have exited the automation Exit criteria Automatically remove contacts from an automation when they unsubscribe from an email. The list association dropdown has moved from the manage messages modal to this new settings tab for easier access.

Hi, I am new in activecampaign and I am feeling excited joining in this forum. I am to try out Shopify store linking with activecampaign free trial. Can you walk me through how to get activecampaign free trail as a newbie and is there any ideas for this.

Hello, all: I have a series of emails I send out on schedule via Automation to cold leads and former leads/clients. I used to have one Automation for this, until my # of emails got to over 300 and performanace edting the Automation was impossible. To fix this, I made several automations. For example, Follow up 1, Follow up 2, etc. Then, each Automation only only gets 50 emails. At the end of each automation, I Unsubscribe them from the current list and Subscribe them to the next list in sequence. For example, at the end of Follow up 1, I unsub from 1 and sub to 2. Then when 2 is done, they go to 3, and so on. Here’s the question. Should I sub them to the new list first and then unsub them second? Or should I unsub first and then sub them second? Another way to ask this is if someone is in a an Automation and they are in the automation because a triggering event is “subscribe to follow up list one”, if I, in the middle of the automation, unsubscribe them, do they stop receiving ema

Hi! I have 2 questions regarding the v3 API: Segments not visible: I created some new segments. But segments are not visible in the response using endpoint https://{youraccountname}.api-us1.com/api/3/segments. Instead of my created segments I see some pre defined segments which are not available in my dashboard. I double confirmed I am using the API credentials from my account. I tried to create and send HTML campaign to lists/segments. I used https://{youraccountname}.api-us1.com/api/3/messages for creating an HTML message. But there is no option in the message object (Create a message) for creating HTML message. I added html key inside the message object myself for test and it seems HTML message is created. But I could not find any instruction to use the message to create and send campaign in the documentation (Create Campaign). I tried to pass the message_id, list_ids in the payload of https://{youraccountname}.api-us1.com/api/3/campaign But response says message_id, list_ids pa

I don’t seem to find any means/methods to export/download my Tags list? Is it possible?

We sent a campaign today and it appears the correct email is going out (based on responses I’ve receive, which show the correct email is going out), but when I click “View email” from the performance report, it shows an old version of the email. Any ideas why this is happening?

Has the Contact Trends Report been replaced with the Contact Performance Report?

World class email & automation using ActiveCampaign just got even better! New in ActiveCampaign this week - four major wins for users: add Notes to explain your automations - omg, gold - and with links and formatting too! block entry via triggers to restrict to once only or only if they’re not in the automation already - no more accidental repeat entries hooray! end automation on unsubscribe from an email it sent out - woohooooo! so easy email metrics visible inside automations - no more guessing or hunting for reports The pace of improvement and innovation that’s good for real business users is wild, in all the best ways. Head to any automation and look on the right side edge for a humble looking arrow icon - there is GOLD to discover in there. And look out for those super-handy in-line email metrics too - as a sender & strategist I love these SO much. Kudos the dev teams behind this, and to the gold standard leadership (hat tip to Kelly O’Connell) that’s driving th

Hey hey, there’s a Replay! Slick Business Golden tips await your eyeballs… A must-watch for ActiveCampaign users who dig high converting email automation strategy. I’m leaving this up, free to watch, until March 12th. Four strategies to bring more money into your business using email & automation All done using ActiveCampaign features Freebie handout for you to keep

I am new here and working on our first newsletter template. I would like to structure the background of the message (the sides) to be an image rather than a color. I see where you can choose a section background color, a content background color and turn on a background image, and I have chosen an image, which displays as I’m editing. However, when I send the campaign, it does not show up on the sides of the email. What am I doing wrong? Help please!

We discovered a deal that should’ve been created and closed in 2024. It was actually created today (3/3/25) with a closed date in 2024. It is reporting in 2025. How do I get it to report in 2024?

There used to be a simple Wait action for day of the week - Wait until the Contact’s Timezone is DAY OF THE WEEK. Now its like this whole thing with adding goals and if/then actions and its really confusing. Why do changes make things more complicated?

Coming soon: Flexible Date/ Time Conditions & New Wait Steps! Hey everyone! It’s me, Joann from the ActiveCampaign Product Marketing team. I’m back with another update that I think you guys will love! We hear you! Thanks to your feedback and upvotes, we’re thrilled to announce some highly requested improvements in our automations is coming soon. 🏆 🎉 What’s coming your way? 🚀 Flexible Date/Time Conditions Say goodbye to limitations and hello to a more flexible and streamlined setup for your conditions! You’ll soon be able to: Adjust and set timezone, month, date, year, and time all in one condition. ⏳New Wait Steps More flexibility + possibilities! Building on our current wait steps, which allow you to wait for a set period of time or until specific conditions are met, we’re excited to introduce two new wait steps: Wait until a specific day/time This is good to use for precise scheduling (e.g. November 24 at 6:30 AM) Wait until a custom date field m

We use Membrain CRM, which is integrated with Active Campaign. I understand that it’s not possible to directly sync the tags on a contact between the two systems. However, I have fields that are synced in both my CRM and Active Campaign to mirror the tags we use. What I would like is some guidance on how I could update the custom tags field in the CRM so that it would automatically update a tag in Active Campaign, and vice versa—if I update a tag in Active Campaign, it should update the corresponding field in my CRM through the synced field. I assume this requires automations, but I’m unsure where to begin. for a few seconds We use Membrain CRM integrated with ActiveCampaign. Currently, I understand that there is no direct method to transfer tags from contacts into the CRM. To address this, we have set up fields in both the CRM and ActiveCampaign to mirror our tags. I am seeking guidance on establishing a process where updating the custom tags field in the CRM automatically updates the

Hi there, I sent out a webinar invitation to the global list. I´ve tagged the contact who registered + created a webinar list. Now I want to send a second invitation to the global list, excluding the ones already registered. However I can´t find the possibility to exclude certain lists or tags when creating a compaign. Your help is greatly appreciated. Thanks 🙂 Stephanie

Hi - I have people in my list who have unsubscribed several years ago and then want to resubscribe - or unsubscribed from one list and resubscribe to another list. We are talking three or more years ago so totally normal for people to want to resubsribe. AC won’t send these people who resubscribe - even to a different list - emails. Is there a solution to this?