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Cannot See Email Replies

  • April 1, 2025
  • 5 replies
  • 419 views
C

Hi I am new with active campaign i have already double checked the reply email and its good, ive already checked my spam and everything but i am not seeing replies from emails. I also dont see replies on contact recent activity. What is going on and how can i troubleshoot this? Any help is welcome!

    5 replies

    J
    • jacobmonash
    • Certified Consultant
    • April 4, 2025

    Hi Alexia, do you mean that you’ve set up reply tracking, but you’re not getting replies to your emails?

    C

    Hi! Yes exactly that! And then also i cant see replies for individual emails, so if its not part of a campaign its just a regular email and im not getting the responses in my inbox

    J
    • jacobmonash
    • Certified Consultant
    • April 10, 2025

    Ok got it. Just to check the basics - are you making sure that reply tracking is checked when you send your email?

    C

    Yes! I figured out that the only replies I see is when the contact’s email address is a gmail. Other than that i cant see the replies and thye dont show up on the person’s profile recent activity. Know anythign about that? How can I fix that/?

    J
    • jacobmonash
    • Certified Consultant
    • April 10, 2025

    Hmm that’s strange - so you have people who have told you that they’ve replied to you, but you never got the email? Or you’ve tested it yourself?
    I would reach out to support to create a ticket (and reference this thread so they can see everything you’ve done already)

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