Community Support

Have you noticed an uptick in your emails going to spam? Each ISP uses different filters, and some can be tricky or unpredictable, so inevitably this could happen from time to time. But not to fear! By following a few simple steps, you can greatly reduce the chances of your emails being filtered. Things you can do to improve your email delivery Remove inactive contacts who haven’t opened your emails in the past 12-24 months. We have several automation recipes to help with that. Our engagement management tool also makes it super easy to remove the people from your list who haven’t opened in a long time. Focus on good, engaging content. Make sure you are sending content that

how do I view the list of people the campaign was sent to?

My open rates in two different lists are usually c.50% and 44% but today they’re both half of that. Why the sudden change in the historic results?

Wondering what the point is of new-look Automations in ActiveCampaign? I got you… ➡️ The Automations updates will save you time & make Emails a lot easier to view & edit 🎉 Yes, it’s GOOD NEWS for ActiveCampaign users, again! 😁 New on our Slick Business YouTube channel: 📹 Unboxing new look AUTOMATIONS in ActiveCampaign - better workflows! Take a tour of what’s new and how it will make your ActiveCampaign automation life easier in just 8 mins with Kay Peacey 🙌 It can be annoying when things get moved - I get it! - but the New Automations Builder is SO worth it, and it’s way faster to get used to than it looks. In the YouTube video: 👀 More space with new Sidebar editing for actions 🌟 Better organised options for actions to find 'em fast 📧 Email edit & review just got a LOT faster ⚙️ New Email workflow to create faster &

Hey ActiveCampaign Community! My name is Liz Lemos, and I am one of the leaders of ActivelyLatinx, ActiveCampaign’s community celebrating the Latinx/Hispanic community. As leaders within this space, we are passionate about not only supporting our members but also shining a spotlight on the inspiring journeys of Latinx customers who use ActiveCampaign to achieve success. Your story matters to us. If you’re part of the Latinx/Hispanic community, we want to hear how your heritage has influenced your business journey and how ActiveCampaign has been a part of that success. By sharing your experiences, you’re contributing to a larger narrative of empowerment, resilience, and growth that inspires both our ERG members and the wider community. We believe that showcasing your journey not only builds a stronger community but also highlights the diversity that drives innovation in businesses. Together, we can amplify vo

Hi there, when I go to my Lists, the page says: 404 Not found.It seems we have run into an issue loading your lists. Please try again… What can I do to fix it? Kind regards

I integrated an Active Campaign form on my website. I added a custom field where people have to check a box that asks the question ‘what work do you do?’. An automation is activated when people complete en send the form. The first thing this automation does, is giving people a tag that matches the box they checked, when filling in my form. I should be able to see this tag, when clicking on a persons profile or when I segment the contact list, by using this tag. This doesn’t work.The tag also doesn’t appear when I want to segment all my contacts. There are a few other options to give people a tag, but no other way that connects to the different boxes in my custom field. What am I doing wrong?

I tested my email campaign today to see if the emails would send properly. It’s all good EXCEPT if I click the link in an email to buy my product I’m still getting the other emails after that as if I didn’t buy it yet. What should I do to make sure the emails stop sending after the product is bought?

Pls help: How do i resize floating box on mobile version

If you are the Primary Admin for your ActiveCampaign account, you can grant purchase access to another user in your Admin user group. Granted Billing permissions let the Admin user update the billing method and period, adjust the contact count, add account users, change plans, set email send limits, and purchase add-ons and SMS credits. Billing access can be granted to both current and new users in the Admin group. How to grant purchase permissions From your ActiveCampaign account, click “Settings” (gear icon). Click “Users and groups” located on the secondary menu. Locate the Admin user to whom you wish to grant billing and purchase access, then click the “Edit” button. If this user is not in your account, click the

Has anyone integrated Referral Hero platform and campaigns with Active Campaign? If yes, how did you handle running simultaneous (three) “Referral Campaigns” at the same time? When integrated with AC, Referral Hero creates new Custom Fields and then sends referree data to AC. This is all fine until a contact signs up using a different Referral Hero campaign. Then custom fields are overwritten with the new campaign information. We are also in contact with Referral Hero support as well.

The Google sheet integration was supposed to scan for newly added rows every 60 min and import contacts to the automated email drip. But new contacts added a day ago did not appear in the queue. What settings do I need to make to ensure this flow is automated? Thanks

Hi All, I’m sporadically getting 500 errors when subscribing contacts to a list. Even though the API returns a 500 error, the contact is still subscribed. Any ideas on how this can be fixed or what’s causing it? I opened a ticket with Support, but they’re not hip on helping when it can’t consistently be replicated. 2024-10-08 14:40:31,333 - INFO - Subscribe Data: {‘contactList’: {‘list’: ‘17’, ‘contact’: ‘28438’, ‘status’: 1}} 2024-10-08 14:40:31,333 - DEBUG - Starting new HTTPS connection (1): redacted.api-us1.com:443 2024-10-08 14:40:32,642 - DEBUG - https://redacted.api-us1.com:443 “POST /api/3/contactLists HTTP/1.1” 500 0 2024-10-08 14:40:32,642 - ERROR - HTTP error occurred: 500 Server Error: Internal Server Error for url:

Message variables are a body of text that you can assign a personalization tag to for use in any campaign email (including those sent from an automation). They are similar to custom fields, but not the same: Whereas custom fields pull values from contact records, message variables pull one constant value from a single place within ActiveCampaign. There are lots of ways to use a Message Variable in your campaigns. For example, you can use a variable for an email signature or a variable for a disclaimer. There is no limit to the number of Message Variables you can create. To access Message Variables, navigate to Campaigns in the left menu then Click “Message Variables.” Then, follow these instructions below to create a Message Variable:

Struggling with how to use Lists in ActiveCampaign? Lists vs Tags vs Custom Fields vs Segments ??? Argh!! You’re not alone, and I can help you for ever in 7 mins flat… New on the Slick Business YouTube channel: Explainer: How NOT to use Lists in ActiveCampaign 🗃️ The real purpose of Lists in ActiveCampaign 🚫 Why having lots of Lists will cost you time & trouble 🔄 Understanding Unsubscribes and List Status - spoiler: you are NOT in control! 👤 How to Segment properly (without lots of Lists!) 🔍 Tags and Custom Fields – your new Best Friends in ActiveCampaign Having too many Lists is the single biggest troublemaker for ActiveCampaign users, ever. Watch now to find out how to do Lists better, and save yourself a ton of time, stress and mystery unsubscribes… ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️

Hi, is it possible to send the same email multiple times through automation? I can’t find the option, so for now I copy the e-mail a few times and then have it sent with a schedule on the desired date. It could be much easier with an automation but this only works via certain triggers, sending an e-mail is not one of them. Or am I missing the point?

Recently we received several emails from prospects of us that say our websites arent safe and they dont want to click on it - it seems that active campaign got on to a “not safe” list. This is a very bad situation as most customers wont get in touch with us and just close the site and will never access it. Did you also get emails like that? What can I/we do about it ?

i am lately receiving emails from the emails address like this. no-reply+mywebsite.com.0@myactivecampaign.com why not from noreply@mywebsite.com

Hello. I need your help. I want to set an automation. I have multiple pipelines. Some contacts are placed in all pipelines, some are placed in just couple of them. Every pipeline is managed by a diferent user. I created a tags one for each pipeline and these tags will be given to contact when the contacts deal status is changed to WON. I would like to set an automation that the contact will receive a specific tag that depends on in which pipeline the contact deal status in changed to WON. Example: contact deal status is changed to WON in pipeline no. 3 - this contact will receive a tag3. Example 2: contact deal status is changed to WON in pipeline no. 5 - this contact will receive a tag5. How can I do that. Thanks for your help, Iztok

Endpoint: /contacts/{contactID}/contactAutomations?limit=20&orders[lastdate]=DESC Is there a way to filter by seriesid or automation (id)? Thanks.

Hello. I need your help. I want to set an automation. I have 5 diferent pipelines. Some contacts/deals are placed in all 5 pipelines, some are placed in 4 pipelines, some contacts/deals are in 3 pipelines… Every pipeline is managed by different user. I would like to set the starting trigger of an automation when the contacts deal status changes to “LOST” in all pipelines which the contact is placed in. If the contacts deal status is WON or still OPEN in some of teh pipelines, the contact is not entering the automation. So the contact would start an automation the same moment when has the status LOST in all pipelines where the contact is placed in. How can I do that. Thanks for your help, Iztok

Not sure why this isn’t working all of sudden. Looking for help and not sure if this is worth the active campaign strategy session call. Person opts in via AC form OR fills out info leadpages, this subscribes them to a new list. new list sends an email immediately once someone subscribes and it simply isn’t delivering, not to spam, no where. Any new automation I create now simply doesn’t work. Deliverability to existing subscribers isn’t an issue. Please help!!!

Hi everyone, I’m experiencing several issues with my account, and I could really use some help! My campaigns are not being sent—they stay stuck in the draft folder no matter how many times I try to share them. I deleted enough contacts to get back under our contact limit, but my campaigns are still not going out. Now I’m blocked from deleting and importing contacts, so I can’t manage my lists properly. Has anyone experienced something similar, or does anyone know how I can resolve these issues? Thank you so much for any advice or assistance you can offer!

How can I create a segment of people who engaged with your emails in the last 30,60,90 etc. days?

Hi, I’m curious to learn what integrations/methods folks are using to embed a poll in a newsletter. I saw the ActiveCampaign article that shares they recommend a link to a form. Our intention is: -Embedding a short poll feature in our newsletter and having the data funnel easily into the contact’s profile. We prefer to try embedding it to make it as easy as possible for people to quickly engage. -We’re wondering if anyone uses an integration/application for this and has good success? Sincerely, Jennifer