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Hello, I have a question about the integration of Shopify and ActiveCampaign. While customer data like first name, last name, etc., are being transferred to my CRM in ActiveCampaign, the physical addresses of the customers are not. I have already spoken to support, but unfortunately, I did not receive a helpful response. Has anyone else had the same problem and knows how to solve it without having to import a CSV file for new contacts every time? Thank you!

For some reason, automations that have worked for the past 6 months are not working today. Emails are triggered but they are not actually sending. Goals should be triggered but they are not completing. Wait times are overly delayed. Is anyone else experiencing this?

As of Friday, none of my time-based goals or wait-steps are triggering. For example, contacts have been sitting in the wait-step “Wait until it’s 10:00 AM America/New_York” for days when it should have triggered the first time. The same applies to goals. I feel helpless because I have over 100 automations using this to serve my paying customers. Super critical this gets back up! Anyone else experiencing this?

I can’t seem to find a way to export phone numbers when exporting deals. I see we could make a special field, but I want the Primary Contact’s phone number to be included when exporting deals. It’s already in there since they are a contact. Is there a way to make that happen?

I have created a form and set it to email me when there is a submission. I have had several teammates complete the form. The contacts are created and segmented appropriately but there is no notification of submission sent and the submission doesn’t trigger the automation I set up. Thoughts?

Hi, I’m trying to send a previous campaign to a new contact and get a “Campaign failed to send” error. 2 different users have tried this and it fails for both of us. The campaign sent out successfully to our bulk contacts, but this contact (and a 2nd just to be sure) get the error when sending from their direct contact screen. Thanks.

Hello, I created an Automation, and I used tags to filter the contacts that I need/trigger the automation… although, the contacts only enter the automation if the tag is entered after the Automation is active. The contacts that already have the tag before the Automation was active, don’t go in the automation automatically… Do you know any magical trick to make the contacts that already have the tag, get in the new automation other than retagging them all? Thank you

how can I create an if/else condition that answers YES if a contact reaches this point between two dates (say, 10/10/24 and 10/11/24) and NO if the contact reaches this point on another date?

For example - I have multiple automations + multiple campaigns across different segments. But it happens that a contact exists in several places - how can I filter so that he gets only 1 email per day?

Overwhelmed (and scared!) by Goals in ActiveCampaign automations? 🚀 Been there! But we’ve got you covered! New on the Slick Business YouTube channel: How to use GOALS in ActiveCampaign Automations – What Goals actually do! The 12 mins ultimate guide to those mysterious Goals in ActiveCampaign automations - whether you’re a newbie or a seasoned pro these tips will transform how you use Goals, so you can solve problems and skip steps in automations. ❤️ What Goals actually do (and why you will LOVE them) 💡 How to set up Goal conditions 🚀 Use Goals to skip automation steps 🔁 Parachute contacts into the middle of automations 📅 Navigate date-based Goals without losing your mind Ready to lose those stacks of If/Else steps in your automations, and solve a bajillion use cases? Now’s the time… Tap into the wonders of Goals - you’ll wish you’d done it sooner, guaranteed! ⬇️ Watch > Like > Comment > Subscribe > Share &

We are using the API to add contacts to our nurturing campaigns for sales quotes. We need to allow the same contact to enter an automation multiple times with different values for the custom fields like quote id, quote amount and quote date. Is this possible? I see email must be unique so adding the contact more than once appears to not be an option. Regards, Brad Giesbrecht

Does anyone know how to export specific click data of what all individuals have clicked on and when they clicked in all campaigns? Currently the only way we know how to do this is to go into click data for each individual campaign and download it by each individual link. With this, we are also trying to get to total click rate vs unique click rate at an aggregate level across all campaigns. Has anyone done anything like this? Thanks! Jenna

I am moving my contacts from MailChimp to ActiveCampaign and when I uploaded my list of 24,046 Active Subscribers, 3,638 were automatically listed as “Unsubscribed.” I manually double checked a dozen contacts to make sure they are actually subscribed on MailChimp and they are. How do I fix this?

Hi there, I am curious as to why my stats on email campaigns are showing email opens within the first minute of sending - when that recipient has not opened the email? I have checked this multiple times now with not only my own personal email as a recipient, but subscribers as well. Would love to know if anyone else has had this problem? I want to make sure the stats I am receiving from each campaign are indeed correct and not inaccurate. Thanks!

Curious about ActiveCampaign automations but don’t know where to start? 🤔 We’ve got you covered! New on the Slick Business YouTube channel: How to use Automation in Activecampaign to send Emails – Get attention at the right time Kay Peacey as unpacks the essentials of ActiveCampaign Automations, showing you how to turn your Contacts into marbles flowing down the exact right path at the exact right time. The perfect intro for automation newbies or to boost best practice for experienced automators! What ActiveCampaign Automations are and what they can do for you 📩 Using triggers to kick off your automations 🔄 Sending emails at the exact right moment 🛤️ The joys of simple automations vs automation spaghetti 🚦 How to use If/Else steps, Go To, Waits, SMS and more Ready to save a ton of your time AND give your contacts the best experience ever AND make more money, all on auto-pilot? Well of course you are! ⬇️ Watch > Like >

I set up an automation to send a series of emails to customers for Medicare. This is set to run over the next 7 weeks or so. I did a test of the automation with a family member, but she never received the automated email, even though the automatrion showed that it was sent. I also have noticed that the emails that I used in my automation are not showing as “Campaigns” for reporting. This is my first real effort to use AC to communicate with my customers and I need to build more automations, so I need to figure out what I am doing wrong.

I am really struggling with the new segments feature. For the last few days, when I create a new segment, it can take more than an hour to populate the number of contacts who match the conditions. This also happens when I refresh the specific lists. Please advise as this is making the new segment page and builder unusable. docs.google.com

I am reusing a few automations created last year for an annual program that is soon to begin. I created a new form, however, and replaced the trigger in the automations to reflect the new form submission. There are 2 automations: a) An automation that sends a webhook to Zapier to give the contact access to a course in kajabi. b) An automation that sends a welcome email immediately, and starting November 1st will send daily emails. We’re finding that not all email addresses testing the whole process are working. We have set it up so that it runs multiple times if people submit their email more than once. Any clue what could be happening?

Baffled by FIELDS in ActiveCampaign? Not sure how to create a custom field? Or when to use a Tag vs a Field? I’ve got you covered, with the expert definitive guide in just 10 mins! New on the Slick Business YouTube channel: How to use Fields in ActiveCampaign – Segment your audience for personalised emails Learn how to harness the full power of ActiveCampaign’s fields in this info-packed and fun (yes really!) video. Custom Contact Fields help you store and use rich detailed data about your contacts - and they’re SO easy when you know how. Understand Standard vs. Custom Fields 📝 Know when to use Text Input vs Text Area fields 📋 Use Radio Buttons to let them choose ONE option value ☑️ Or Checkbox fields for multi-select 📅 Power up automations with Date fields! Say hello to effective, personalized emails and easy, fast segmentation at your fingertips when you finally get the point of Custom Contact Fields in ActiveCampaign 🎉 ⬇️ W

It seems simple, and I have done it so many times; not sure what I’m doing wrong. Under the correct form, then options, I’ve chosen the redirect option, put in and verified the link I wish to redirect to, and verified the form is working successfully. The issue is that the form is still directing to the “Thank you” message versus the redirect link. Am I missing something, you think? Or is there a backend issue going on out of my control?

I colored the hyperlink text in my mail orange. In the preview of my mail (the screen you see before you hit ‘send’) I see that same text is colored blue. When I send a test to myself I also see this blue color I didn’t pick. When I click on the mail to adjust this, it is organe again. How can I fix this? Kind regards, Lisanne

We would like to have data on when people are visiting our site, is there any way to access this data? We’ve only seen data on whether they have visited ever or how many times, with no time data associated.

Hello! Please help. Every time my user logs in, a pop-up window appears for entering the phone number to receive a verification code on the phone. How can I turn off this popup window? I would like that my user receive verification code on email and this is very frustrating. Thanks for your answer. Iztok

I just clicked on campaigns and there is an error on the page that lists all of my email campaigns. It reads: Error There was an error loading your campaigns How do I fix this? I need to send a campaign today!

I inserted a button in a mail in my automation. I received this mail in my inbox just now and I see the button is very different from what I designed. Why is this? In some designs a part of the text dissapears. How can I solve this? Kind regards, Lisanne