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I have used the import process and I noticed that the upload didn’t work there. In the Chrome DEV tools, I could see that the problem is probably not due to the file, but rather a general problem. Every time I click on “Import” or switch to the page, I get an error message. Uncaught TypeError: this._each is not a function at c (prototype.min.js:1:14461) at nr-spa-1.273.0.min.js:2:90693 at Array.forEach (<anonymous>) at y.te [as onfinished] (nr-spa-1.273.0.min.js:2:90672) at b.finish (nr-spa-1.273.0.min.js:2:78115) at nr-spa-1.273.0.min.js:2:77688 After clearing the cache and logging in again, the import worked once more, but then the error reappeared. So it seems that the import only works once…

Hiya, We have been using Active Campaign as a email automation tool for a few years now and Im curious to know if we are using it to the best of its ability. Does anyone know anyone that is amazing, to come and have a look to help us with improvements etc about it? Many thanks

Emails landing in the spam folder of doom? Wondering why your open rates have fallen off a cliff? 📩 Let’s demystify Email Deliverability - including for total beginners who don’t totally know what it is (or why it matters!) New on the Slick Business YouTube channel: Email Deliverability explained the simple way (Tips for normal people!) This is the essentials of deliverability & email engagement, and how to make sure your carefully crafted emails get delivered. When you’re worried about open rates or suspect you’re landing in spam, this video is for you, covering: ⛔ Signs you might have an email deliverability problem ⚙️ Step-by-step from hitting send to inbox delivery 🚫 The truth about spam folders and how to avoid them 🛡️ Myths debunked: Does your email tech have a deliverability issue? 🌟 The twin stars of deliverability & engagement, and how they influence each other Ready to level up your email game, make sure your

I hit my contact limit, the dashboard doesn’t allow to increase the limit, 40,000+ emails have been halted, 1,000+ contacts are now unable to be added to automations, AI chat robot is effectively useless, and there is no afterhours support phone number for Pro/Enterprise users. Has anyone face major issues like this before, who is suppose to help?

I run a soccer program for children aged 18 months and up. Our email list comprises parents’ email addresses. How can I effectively segment and target emails based on the different age groups of their children using ActiveCampaign? Different ages, different programs

Hello everyone, I need to create a list of overdue tasks for a specific stage and pipeline. I’ve searched all over ActiveCampaign for that filter but can’t find it. I only see options to filter by task type, or I can view them in the stage, but I can’t export or move them in bulk. Is there something I might have missed? Is it possible to do this? Many thanks in advance!

Want to get more email opens and clicks in your ActiveCampaign emails, but not sure how? These are the quick (and effective!) tips you need… PLUS a free checklist to keep forever 📋 ⬇️ New on the Slick Business Blog ⬇️ Increase your Email Open Rate and Click Rate with Small Changes 📈 Fast actionable strategies to make your emails irresistible and super clickable. Perfect for anyone looking to up their email marketing game & make more money via email (plus a deliverability boost - hooray!) What you’ll learn: 💼 Nail the perfect sender name 📧 Write must-open subject lines Using engaging pre headers 📱 Format for mobile 🔗 Master quick clicks, curiosity clicks, and sales clicks Read blog > make small changes > watch your opens & clicks increase 🙌Slick Business – 11 Nov 24

Does anyone else experience this bug when uploading images in campaigns? When we upload the image, activecampaign automatically sets the size to 1px so you can almost not see it anymore in your design & you manually need to resize it. Of course, a lot of people think the upload just hasn’t worked and re-try (with another image for example). As you can’t notice the 1px image, you could accidentally leave it in there but then on Mobile it DOES appear!

Want to boost your email open and click rates but not sure how? 📧✨ New on the Slick Business YouTube channel: Small Changes to Boost Opens and Clicks in Your Emails! 🎉 Fast actionable strategies to make your emails irresistible and super clickable. Perfect for anyone looking to up their email marketing game & get more revenue via email (plus a deliverability boost - hooray!) What you’ll learn: 💼 Nail the perfect sender name to build trust 📧 Write must-open subject lines every single time Using engaging pre headers that stand out 📱 Format emails for mobile to keep them reading 🔗 Master quick clicks, curiosity clicks, and sales clicks Ready to bump up your open & click rates? Get in here, watch the video, and get ready to see those opens and clicks climbing higher 📈 ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ Small changes to BOOST your Email Open Rate &a

Hi, We create multiple forms and have the form results emailed to specific users. However the email includes all contact fields, whether it’s empty or not. Is there a way to export or have the results emailed of what the end-user has filled out only?

Hello, I have a question about the integration of Shopify and ActiveCampaign. While customer data like first name, last name, etc., are being transferred to my CRM in ActiveCampaign, the physical addresses of the customers are not. I have already spoken to support, but unfortunately, I did not receive a helpful response. Has anyone else had the same problem and knows how to solve it without having to import a CSV file for new contacts every time? Thank you!

For some reason, automations that have worked for the past 6 months are not working today. Emails are triggered but they are not actually sending. Goals should be triggered but they are not completing. Wait times are overly delayed. Is anyone else experiencing this?

As of Friday, none of my time-based goals or wait-steps are triggering. For example, contacts have been sitting in the wait-step “Wait until it’s 10:00 AM America/New_York” for days when it should have triggered the first time. The same applies to goals. I feel helpless because I have over 100 automations using this to serve my paying customers. Super critical this gets back up! Anyone else experiencing this?

I can’t seem to find a way to export phone numbers when exporting deals. I see we could make a special field, but I want the Primary Contact’s phone number to be included when exporting deals. It’s already in there since they are a contact. Is there a way to make that happen?

I have created a form and set it to email me when there is a submission. I have had several teammates complete the form. The contacts are created and segmented appropriately but there is no notification of submission sent and the submission doesn’t trigger the automation I set up. Thoughts?

Hi, I’m trying to send a previous campaign to a new contact and get a “Campaign failed to send” error. 2 different users have tried this and it fails for both of us. The campaign sent out successfully to our bulk contacts, but this contact (and a 2nd just to be sure) get the error when sending from their direct contact screen. Thanks.

Hello, I created an Automation, and I used tags to filter the contacts that I need/trigger the automation… although, the contacts only enter the automation if the tag is entered after the Automation is active. The contacts that already have the tag before the Automation was active, don’t go in the automation automatically… Do you know any magical trick to make the contacts that already have the tag, get in the new automation other than retagging them all? Thank you

how can I create an if/else condition that answers YES if a contact reaches this point between two dates (say, 10/10/24 and 10/11/24) and NO if the contact reaches this point on another date?

For example - I have multiple automations + multiple campaigns across different segments. But it happens that a contact exists in several places - how can I filter so that he gets only 1 email per day?

Overwhelmed (and scared!) by Goals in ActiveCampaign automations? 🚀 Been there! But we’ve got you covered! New on the Slick Business YouTube channel: How to use GOALS in ActiveCampaign Automations – What Goals actually do! The 12 mins ultimate guide to those mysterious Goals in ActiveCampaign automations - whether you’re a newbie or a seasoned pro these tips will transform how you use Goals, so you can solve problems and skip steps in automations. ❤️ What Goals actually do (and why you will LOVE them) 💡 How to set up Goal conditions 🚀 Use Goals to skip automation steps 🔁 Parachute contacts into the middle of automations 📅 Navigate date-based Goals without losing your mind Ready to lose those stacks of If/Else steps in your automations, and solve a bajillion use cases? Now’s the time… Tap into the wonders of Goals - you’ll wish you’d done it sooner, guaranteed! ⬇️ Watch > Like > Comment > Subscribe > Share &

We are using the API to add contacts to our nurturing campaigns for sales quotes. We need to allow the same contact to enter an automation multiple times with different values for the custom fields like quote id, quote amount and quote date. Is this possible? I see email must be unique so adding the contact more than once appears to not be an option. Regards, Brad Giesbrecht

Does anyone know how to export specific click data of what all individuals have clicked on and when they clicked in all campaigns? Currently the only way we know how to do this is to go into click data for each individual campaign and download it by each individual link. With this, we are also trying to get to total click rate vs unique click rate at an aggregate level across all campaigns. Has anyone done anything like this? Thanks! Jenna

I am moving my contacts from MailChimp to ActiveCampaign and when I uploaded my list of 24,046 Active Subscribers, 3,638 were automatically listed as “Unsubscribed.” I manually double checked a dozen contacts to make sure they are actually subscribed on MailChimp and they are. How do I fix this?

Hi there, I am curious as to why my stats on email campaigns are showing email opens within the first minute of sending - when that recipient has not opened the email? I have checked this multiple times now with not only my own personal email as a recipient, but subscribers as well. Would love to know if anyone else has had this problem? I want to make sure the stats I am receiving from each campaign are indeed correct and not inaccurate. Thanks!

Curious about ActiveCampaign automations but don’t know where to start? 🤔 We’ve got you covered! New on the Slick Business YouTube channel: How to use Automation in Activecampaign to send Emails – Get attention at the right time Kay Peacey as unpacks the essentials of ActiveCampaign Automations, showing you how to turn your Contacts into marbles flowing down the exact right path at the exact right time. The perfect intro for automation newbies or to boost best practice for experienced automators! What ActiveCampaign Automations are and what they can do for you 📩 Using triggers to kick off your automations 🔄 Sending emails at the exact right moment 🛤️ The joys of simple automations vs automation spaghetti 🚦 How to use If/Else steps, Go To, Waits, SMS and more Ready to save a ton of your time AND give your contacts the best experience ever AND make more money, all on auto-pilot? Well of course you are! ⬇️ Watch > Like >