Skip to main content

Image uploads are often shown tiny (1px) at first & then we manually have to increase the size

  • November 8, 2024
  • 1 reply
  • 635 views

Does anyone else experience this bug when uploading images in campaigns?

  • When we upload the image, activecampaign automatically sets the size to 1px so you can almost not see it anymore in your design & you manually need to resize it. Of course, a lot of people think the upload just hasn’t worked and re-try (with another image for example). As you can’t notice the 1px image, you could accidentally leave it in there but then on Mobile it DOES appear!

1 reply

  • November 11, 2024

Hey! Could you make a ticket with us at help@activecampaign.com - if you are uploading between 400-650 pixels, it should be fine - https://help.activecampaign.com/hc/en-us/articles/115001444224-Designing-mobile-friendly-emails#h_01HVVE904V90KXST65JZ4Y7XK4