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I set up an automation to send a series of emails to customers for Medicare. This is set to run over the next 7 weeks or so. I did a test of the automation with a family member, but she never received the automated email, even though the automatrion showed that it was sent. I also have noticed that the emails that I used in my automation are not showing as “Campaigns” for reporting. This is my first real effort to use AC to communicate with my customers and I need to build more automations, so I need to figure out what I am doing wrong.

I am really struggling with the new segments feature. For the last few days, when I create a new segment, it can take more than an hour to populate the number of contacts who match the conditions. This also happens when I refresh the specific lists. Please advise as this is making the new segment page and builder unusable. docs.google.com

I am reusing a few automations created last year for an annual program that is soon to begin. I created a new form, however, and replaced the trigger in the automations to reflect the new form submission. There are 2 automations: a) An automation that sends a webhook to Zapier to give the contact access to a course in kajabi. b) An automation that sends a welcome email immediately, and starting November 1st will send daily emails. We’re finding that not all email addresses testing the whole process are working. We have set it up so that it runs multiple times if people submit their email more than once. Any clue what could be happening?

Baffled by FIELDS in ActiveCampaign? Not sure how to create a custom field? Or when to use a Tag vs a Field? I’ve got you covered, with the expert definitive guide in just 10 mins! New on the Slick Business YouTube channel: How to use Fields in ActiveCampaign – Segment your audience for personalised emails Learn how to harness the full power of ActiveCampaign’s fields in this info-packed and fun (yes really!) video. Custom Contact Fields help you store and use rich detailed data about your contacts - and they’re SO easy when you know how. Understand Standard vs. Custom Fields 📝 Know when to use Text Input vs Text Area fields 📋 Use Radio Buttons to let them choose ONE option value ☑️ Or Checkbox fields for multi-select 📅 Power up automations with Date fields! Say hello to effective, personalized emails and easy, fast segmentation at your fingertips when you finally get the point of Custom Contact Fields in ActiveCampaign 🎉 ⬇️ W

It seems simple, and I have done it so many times; not sure what I’m doing wrong. Under the correct form, then options, I’ve chosen the redirect option, put in and verified the link I wish to redirect to, and verified the form is working successfully. The issue is that the form is still directing to the “Thank you” message versus the redirect link. Am I missing something, you think? Or is there a backend issue going on out of my control?

I colored the hyperlink text in my mail orange. In the preview of my mail (the screen you see before you hit ‘send’) I see that same text is colored blue. When I send a test to myself I also see this blue color I didn’t pick. When I click on the mail to adjust this, it is organe again. How can I fix this? Kind regards, Lisanne

We would like to have data on when people are visiting our site, is there any way to access this data? We’ve only seen data on whether they have visited ever or how many times, with no time data associated.

Hello! Please help. Every time my user logs in, a pop-up window appears for entering the phone number to receive a verification code on the phone. How can I turn off this popup window? I would like that my user receive verification code on email and this is very frustrating. Thanks for your answer. Iztok

I just clicked on campaigns and there is an error on the page that lists all of my email campaigns. It reads: Error There was an error loading your campaigns How do I fix this? I need to send a campaign today!

I inserted a button in a mail in my automation. I received this mail in my inbox just now and I see the button is very different from what I designed. Why is this? In some designs a part of the text dissapears. How can I solve this? Kind regards, Lisanne

Hey ActiveCampaign Community! 🎉 We’ve got some exciting news to share— our new Acuity Scheduling integration is here! Now, you can sync your scheduling and marketing efforts, making it easier than ever to manage client bookings and follow up at the right time. Here’s what this integration can do for you: Sync Contacts Automatically: Whenever a client books an appointment via Acuity, their details are automatically added to ActiveCampaign as a contact, streamlining your workflow. Trigger Automated Emails: Set up automatic follow-up emails, reminders, or even promotional offers right after a client books or completes an appointment. Organize and Segment: Use Acuity’s data, like appointment times and types, to organize your contacts and send targeted communications that fit their specific needs. Save Time: No more manually entering contact details or having to switch between platforms— focus on growing your business and delighting your clients. For those new to Acuity, it’s an

Hello! I need your help how to set up an automation to organize the distribution of leads among users. I collect all leads from one source. I would like to distribute leads evenly among the users. Example 1: I have 2 users and collect 300 leads per month. I would like to set an automation that will distribute 150 leads to user no.1 and 150 leads to user no.2 in the way that every 1., 3., 5., 7., 9…lead will get the 1. user and every 2., 4., 6., 8., 10… lead will get the second user. Example 2: I have 3 users and collect 300 leads per month. The User no.1 will get the 1., 4., 7., 10… lead; the user no.2 will get 2., 5., 8., 11… lead; the user no.3 will get 3., 6., 9., 12…lead. I do not want that the distribution of leads would be like that the first 150 leads will get the user no.1 and the next 150 leads will get the user no.2. I would like that the leads would be evenly distributed over a period of time. How can I achieve this? Is it possible with automation? Thanks for your help. Izto

Wondering whether to switch on the New Automations Builder? Quick answer: YES! Skim read this blog for a tour of the changes, the best bits, and the big wins, so you can get in there and use the lovely faster workflows.

Hello, we created a webhook in the event of a new comment added to a contact. This webhok it is sent to Zapier. It happens that we always receive as “Initiated By” and “Initiated From” are set to ‘admin’. We expected to get the name or the username of the logged operator that added the comment.

Have you noticed an uptick in your emails going to spam? Each ISP uses different filters, and some can be tricky or unpredictable, so inevitably this could happen from time to time. But not to fear! By following a few simple steps, you can greatly reduce the chances of your emails being filtered. Things you can do to improve your email delivery Remove inactive contacts who haven’t opened your emails in the past 12-24 months. We have several automation recipes to help with that. Our engagement management tool also makes it super easy to remove the people from your list who haven’t opened in a long time. Focus on good, engaging content. Make sure you are sending content that your subscribers signed up to receive, and not just promotional emails. Review your signup process and try to think like a subscriber. Ensure your signup form clearly explains what people are subscribing to. If they expect certain content and get something different, they may mark it as spam. (Similar to Tip 2

how do I view the list of people the campaign was sent to?

My open rates in two different lists are usually c.50% and 44% but today they’re both half of that. Why the sudden change in the historic results?

Wondering what the point is of new-look Automations in ActiveCampaign? I got you… ➡️ The Automations updates will save you time & make Emails a lot easier to view & edit 🎉 Yes, it’s GOOD NEWS for ActiveCampaign users, again! 😁 New on our Slick Business YouTube channel: 📹 Unboxing new look AUTOMATIONS in ActiveCampaign - better workflows! Take a tour of what’s new and how it will make your ActiveCampaign automation life easier in just 8 mins with Kay Peacey 🙌 It can be annoying when things get moved - I get it! - but the New Automations Builder is SO worth it, and it’s way faster to get used to than it looks. In the YouTube video: 👀 More space with new Sidebar editing for actions 🌟 Better organised options for actions to find 'em fast 📧 Email edit & review just got a LOT faster ⚙️ New Email workflow to create faster & easier 💡 Small changes that are BIG wins for you Watch now (8 mi

Hey ActiveCampaign Community! My name is Liz Lemos, and I am one of the leaders of ActivelyLatinx, ActiveCampaign’s community celebrating the Latinx/Hispanic community. As leaders within this space, we are passionate about not only supporting our members but also shining a spotlight on the inspiring journeys of Latinx customers who use ActiveCampaign to achieve success. Your story matters to us. If you’re part of the Latinx/Hispanic community, we want to hear how your heritage has influenced your business journey and how ActiveCampaign has been a part of that success. By sharing your experiences, you’re contributing to a larger narrative of empowerment, resilience, and growth that inspires both our ERG members and the wider community. We believe that showcasing your journey not only builds a stronger community but also highlights the diversity that drives innovation in businesses. Together, we can amplify voices and create a space where representation and success thrive. To nominate yo

Hi there, when I go to my Lists, the page says: 404 Not found.It seems we have run into an issue loading your lists. Please try again… What can I do to fix it? Kind regards

I integrated an Active Campaign form on my website. I added a custom field where people have to check a box that asks the question ‘what work do you do?’. An automation is activated when people complete en send the form. The first thing this automation does, is giving people a tag that matches the box they checked, when filling in my form. I should be able to see this tag, when clicking on a persons profile or when I segment the contact list, by using this tag. This doesn’t work.The tag also doesn’t appear when I want to segment all my contacts. There are a few other options to give people a tag, but no other way that connects to the different boxes in my custom field. What am I doing wrong?

I tested my email campaign today to see if the emails would send properly. It’s all good EXCEPT if I click the link in an email to buy my product I’m still getting the other emails after that as if I didn’t buy it yet. What should I do to make sure the emails stop sending after the product is bought?

Pls help: How do i resize floating box on mobile version

If you are the Primary Admin for your ActiveCampaign account, you can grant purchase access to another user in your Admin user group. Granted Billing permissions let the Admin user update the billing method and period, adjust the contact count, add account users, change plans, set email send limits, and purchase add-ons and SMS credits. Billing access can be granted to both current and new users in the Admin group. How to grant purchase permissions From your ActiveCampaign account, click “Settings” (gear icon). Click “Users and groups” located on the secondary menu. Locate the Admin user to whom you wish to grant billing and purchase access, then click the “Edit” button. If this user is not in your account, click the “Add a new user” option. Then, proceed to create the new user. Note that this user must be part of the Admin group A modal window will appear. Click the “Purchase Permissions” toggle to set it to the “On” position. Click the “Save” button. A confirmation message will

Has anyone integrated Referral Hero platform and campaigns with Active Campaign? If yes, how did you handle running simultaneous (three) “Referral Campaigns” at the same time? When integrated with AC, Referral Hero creates new Custom Fields and then sends referree data to AC. This is all fine until a contact signs up using a different Referral Hero campaign. Then custom fields are overwritten with the new campaign information. We are also in contact with Referral Hero support as well.