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Insert button - extra option in automation

  • October 15, 2024
  • 1 reply
  • 482 views
W

I inserted a button in a mail in my automation. I received this mail in my inbox just now and I see the button is very different from what I designed. Why is this? In some designs a part of the text dissapears.

How can I solve this?

Kind regards,
Lisanne

1 reply

K
  • katiekerr
  • October 18, 2024

Hi @wiseup!

Katie here on the Principal CX team at ActiveCampaign. 🙂

It could be in relation to a mix of factors. What email provider do you use? If it is Outlook, we recommend following these suggested steps to help with the button formatting, as that is a common issue within Outlook.

If this issue still persists, please submit a ticket to our CX team, and we can help troubleshoot further.

Best,
Katie

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