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Campaigns are being triggered but not sending

  • November 2, 2024
  • 4 replies
  • 619 views
H

For some reason, automations that have worked for the past 6 months are not working today. Emails are triggered but they are not actually sending. Goals should be triggered but they are not completing. Wait times are overly delayed. Is anyone else experiencing this?

4 replies

A

Sorry to hear that! Have you opened up at ticket with our support team that I can help escalate?

K
  • kurier
  • November 4, 2024

We’ve had issues with planned campaigns as well, none of our scheduled campaigns have been sent since yesterday. We already opened a ticket (#9866206), but haven’t heard back.

H

Sorry to hear! Hope this gets bumped up in priority. I also noticed none of my time-based goals or waits have been triggered. Have you seen that too?

H

Yes I did, thanks!

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