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We’ve built some complicated automations using what is now considered the “classic” editor. Apparently, there is no automated migration solution for using the newer email designer with the existing emails. As far as I can tell, I have to manually reproduce each email, possibly even in a new automation. (Why bother? Because the newer designer will make it easier to modify and customize my emails.) Can anyone suggest the safest way to reproduce a multi-step automation in which every email is recreated using the newer email designer?

Want to personalize your emails without creating multiple versions? Use Conditional Content to show different text, images, or offers based on your contact’s tags, custom fields, or list status — all within a single email. 🙌 ✨ Why use Conditional Content? ✅ Create a more personalized experience for each contact ✅ Save time by managing one email instead of many ✅ Increase engagement and click-through rates ✅ Segment messaging based on behavior, location, or lifecycle stage ✅ Keep your content dynamic and relevant 🔗 Learn how to set it up step-by-step here: 👉 How to Use Conditional Content in Campaigns Have you used Conditional Content yet? Share your use case or wins below — I’d love to hear them! 👇

Why does my HTML email signature lose its icons and logos when I paste it into ActiveCampaign, showing only plain text instead? How can I ensure that the images are properly included?

about campaigns performance,Hello, I have been using activeccampaign for some time. I would like to inquire whether a new field can be added in the export data board (the execution status of all activities) section to indicate the number of conversions for each email. In this way, we can better calculate the funnel of each email from the open rate, click-through rate to the conversion rate, and better evaluate the quality of the email and its impact on the conversion rate. We are looking forward to your reply. Thank you!

I am trying to add a recently recorded youtube live link to an email but it keeps saying the link is invalid. What the workaround for this?

New blog to help you stop your ActiveCampaign automations quietly doing embarrassing things behind your back 😬 Like sending the same email twice… or not booting people out when they unsubscribe? This update from ActiveCampaign fixes exactly that — with new automation features that clean things up and give you more control. Here’s what’s inside: 📝 Add notes directly inside automations (hooray!) 🚪 Fine-tune who gets in with new entry trigger rules ❌ Unsubscribed? Now they could exit the automation too 🧹 Tidy up your unsubscribe lists with better options 📊 See key email metrics inside your automations These are small-but-mighty improvements that’ll make your ActiveCampaign automations even more powerful, efficient, and stress-free. Slick Business – 28 Apr 25

Hi everyone and happy Friday! ☀️ AI is popping up in just about every part of our workflows lately — and I’d love to hear how it’s showing up in yours! As you’re building out your business strategies in ActiveCampaign, what AI-driven features or tools are you finding the most helpful? Are there any features you’re curious about or finding tricky to implement? With my background in education, I would love to help make some of these tools more approachable — so if there’s something that feels overwhelming or unclear, let me know! I’d love to create or share content that helps y’all get the most out of these powerful AI features. 👉 Vote in the poll about what you are currently using and drop a comment below — what’s working, what’s confusing, and what would you love to learn more about? AI Brand kits or Imagery AI Email templates or Content AI Predictive Sending (Campaigns or Automations) AI Automation Builder AI Saved Responses or 1:1 emails 0 voters

about campaigns performance,Hello, I have been using activeccampaign for some time. I would like to inquire whether a new field can be added in the export data board (the execution status of all activities) section to indicate the number of conversions for each email.

Support via Chat seems not to be available any longer. The AI chat bot has me in an indefinite queue. Others? support has really gone downhill in recent weeks.

Worried your emails might not reach the inbox? 😱 DMARC authentication is a must-have for any serious email sender. Do you have it? Is it set up right? New on our YouTube channel: Why you DO need DMARC authentication + how NOT to break your email with it! I’m here to help you avoid the dangerous mistakes that could destroy your email delivery. If you’re brand new to DMARC or just want to double check you’re set up right, Kay makes it clear and practical. No jargon, no stress - just exactly what you need to know to stay safe. 🔒 Who actually needs a DMARC record (and why almost every business should have one) ❓ What DMARC really does behind the scenes to protect your emails ☝️ Why you should only have ONE DMARC record and how adding more can cause big problems ⚠️ The make-or-break DMARC policy settings (p=none, quarantine, reject) and how to choose the safest option 📊 What DMARC reporting is and the smart way to handle those daily r

I’m able to pass through dynamic variables into text fields: Text_Field: value Webinar_Date: Monday, April 21 2025 Webinar_Time: 11:00 AM User_Timezone: (GMT -4:00) Eastern Time (US and Canada) Now, in order to use this data in an automation with date/time based actions, I need to convert the text field data to a date/time field. Does anyone have an easy way to do this? I’m stuck. Thanks in advance

Hi, I’ve imported my first list. I forgot to map my PositionTitle field to Job Title. I re-imported several times, making sure to map that field properly. I’ve checked the box to update existing contacts. However, the Job Title field never imports. What am I doing wrong? Thanks for your assistance. Barry

You asked, and we listened. Native WhatsApp messaging is coming to ActiveCampaign! We’re thrilled to announce that we’ve acquired Hilos to bring native WhatsApp-first automation to our platform. With Hilos, you can now run campaigns entirely in WhatsApp with personalized chats at scale, and you will soon be able to build cross-channel campaigns in ActiveCampaign that give you effortless control over your email, SMS, socials, and CRM–all from one place. Learn more in our CEO, Jason Vandeboom’s, latest note. Or, you can visit our WhatsApp feature page to discover how you can start using it today, and register your interest for the native experience—so you can be one of the first to try it out! Happy automating 🤩 The ActiveCampaign Team

Hello. I am trying to retrieve a segment of contacts via ID using your API. I’ve noticed, though, that the ID of the segment seems to increment. Will the “old” ID continue to yield the same results? Additionally, it seems like the id_greater parameter does not work with the segement endpoint. Is this intended? Thanks

I want to create a form for when people download a guide and allow them to opt in to receive SMS messages. But when I test the form it makes the box required that they have to check it. Does anyone know if there is a way around that? Then based on if they do or do not check the box we could SMS market to them. I am also not making phone number required. Thanks!

Hi everyone, my client is considering the AC CRM, and had some questions about the connected emails feature that I don’t have enough expertise to answer - hoping you can help! Can one user connect multiple email accounts? I see the options for visibility of connected email accounts is: only the user whose email is connected, or, everyone. Is there any middle ground here - i.e. a team of 5 people can all see the emails sent by the people in their team, but not by other teams?

Hello. I have a multiple users and groups in my AC. I have trouble to add multiple group access to one user. I can select only one group to each user. How can i select two group access to one user? Thanks for your help. Iztok

Hello, I have a question for you. I am on plus plan an have 5 user seats. I would like to buy another seat for a new employee. I am paying my subscription once a year - annually and would like to know what happened if I decrease a number of seats if I will not be satisfied with my new employee? Will I get the monney back that I have paid for additional seat if I decrease a number of seats from 6 to 5 for example? Thanks for your answer. Iztok

Hi I am new with active campaign i have already double checked the reply email and its good, ive already checked my spam and everything but i am not seeing replies from emails. I also dont see replies on contact recent activity. What is going on and how can i troubleshoot this? Any help is welcome!

Sometimes… your ActiveCampaign automations are quietly doing embarrassing things behind your back 😬 Like sending the same email twice… or not booting people out when they unsubscribe… The awesome latest update from ActiveCampaign fixes exactly that — with new automation features that clean things up and give you more control. Here’s what’s inside: 📝 Add notes directly inside automations (hooray!) 🚪 Fine-tune who gets in with new entry trigger rules ❌ Unsubscribed? Now they could exit the automation too 🧹 Tidy up your unsubscribe lists with better options 📊 See key email metrics inside your automations These are small-but-mighty improvements that’ll make your ActiveCampaign automations even more powerful, efficient, and stress-free. Watch now ⬇️ Unboxing Automation entry rules in ActiveCampaign \+ 3 more great updates!

We would like to include a link to our most recent newsletter in the automated welcome email we send to subscribers. Is there a way to include a link without having to update the URL each month for the new newsletter?

I want to view which clients received the “a” version of a split test and compare to the “b” version to see if they took action after viewing the email. How do I check this? Why is it so difficult to see which clients received the “a” vs. “b” versions of an email in Active Campaign?

Hi, Can we onboard multiple brands into one instance ? I have an use case where companies i’m in cantact with don’t want to provision an instance or go into yearly contracts for a platform, but would agree to have a few campaigns done a year. I am looking to see whether it’s possible and what limitations are around establishing multiple FROM subdomains (different brands) and their multiple corresponding bounceback subdomains. Yes, I have seen the help center page with onboarding a domain, doing SPF and DKIM for it, but it doesnt speak of limitations. How many such domains could I define ? Our customers would not use the platform themselves, we the agency would execute. When it comes to contacts, I assume I can simply use a fields to assign contacts to the different brands, but is there a better way to compartimentalize this in ActiveCampaign ? Thanks, Codrin

For some reason one of my membership customers subscription date is incorrect and they are coming to the end of it and the automation will be using the wrong date to send out the re-enrollment series. Can we correct that for them on our side?

It would be really useful to be able to automatically delete identified spam contacts from our Active Campaign account. We’ve implemented the double opt-in and reCAPTCHA in all our forms to prevent spam/bot submissions but they still come through.