Connect with ActiveCampaign

Hi, I would like to use the https://.api-us1.com/api/3/contacts api, to find a contact by his full name (firstname, lastname), and not by entering an emailaddress. I would get a list of all contacts with the same name in return. Is that possible?

is there a way of delaying the modal popup form?

Does anyone know a quick way to test each variant of an email which includes conditional content blocks? Specifically when using email address as the differentiator? Ive done this the long way round creating a contact record for each version but its quite time consuming. I can’t find any help articles on testing conditional content. If anyone could help or point me in the right direction that would be amazing!

🙋‍♀️ Aunty Kay says: No More Lists in ActiveCampaign! 📋 TL:DR Having too many Lists in ActiveCampaign is a massive pain in the batooky that will cost you in time, stress and money. SHORT-ISH VERSION: ✅ Subscribed to a List = you CAN send emails to this contact ❌ Not Subscribed to any Lists = you CANNOT send emails to this contact ⚠️ Lists have hidden dangers - you are NOT fully in control of which contacts are subscribed to which Lists And there’s more… 😱 Subscribers can take themselves off lists by hitting unsubscribe ☄️ ActiveCampaign can take contacts off Lists when they bounce 🛠️ API calls and integrations you forgot about can take contacts off Lists My advice? Get informed about how Lists really behave in ActiveCampaign so you stay in control and out of trouble. TELL-ME-THE-DETAILS VERSION: Visit the blog for our explainer video and the nitty gritty details on understanding ActiveCampa

We are thrilled to launch Angles & Insight today! Through these debates, we aim to shatter the echo chambers and help you build winning strategies for your team in fast-changing times. Each episode will spotlight two tech leaders facing off on specific issues from different perspectives. First up, our own Casey Hill sits down with software leaders Jason Lemkin (SaaStr) and Wade Foster (Zapier). Topics in Episode 1 include… Does remote work hurt productivity? What marketing channels are winning in 2024? Should you develop owned assets or lean into “walled gardens”? What is AI hype vs. AI reality? How fast will changes occur? What are some leading AI-first brands? Introducing the "Angles & Insight" Podcast! A Debate Show about Tech Click to listen to the full episode here! Like the podcast? Please leave us a rating in the app store and tell us what you think!

Connect with your customers instantly with ActiveCampaign’s OneSignal Integration! ✨ Send personalized messages directly to your customers’ devices ✨ Increase sales and customer engagement ✨ Design your own messages or use a OneSignal template Watch below to learn how to use push notifications to grow your business!👇 ActiveCampaign for OneSignal Integration: Send Web and Mobile Push Notifications in Automations

I’m trying to integrate some forms from AC to a WordPress site, but the styling is all off. Is there any way to let the WordPress theme styling take precedence instead of the Active Campaign form styling? Many form plugins and things like that have an option to choose between opinionated vs. unopinionated styling. For instance I tried adding: label { color:white; } but I see this coming from the form CSS: #_form_66C7565779045_._inline-form ._form-label, #_form_66C7565779045_._inline-form ._form-emailidentifier, #_form_66C7565779045_._inline-form ._form-checkbox-option-label { font-family: Montserrat; font-size: 14px; font-weight: 700; line-height: 1.6em; color: black !important; } adding an !important on the styling of the text seems a little crazy to me and reverse engineering AC form styling for every form to try and get it to match the website’s theme is going to be a big project, I also don’t think it’s great from an agency standpoint for me to have to ask

Anybody else using the contact_list API to get all their contacts? I’ve used this successfully for a while now. I loop through the list, getting pages of 20 contacts each, as described in: API Examples Using contact_list. This has been working great for about the last four years. But in the last week or two something has gone wrong. I often get duplicate contacts in the download (the same contact will appear in two different “pages” of the download). Duplicates wouldn’t be so bad, but however many get duplicated, that many are also missing. It’s as it AC is “shuffling” the order of the contacts during the download, or something like that. Curious if anybody else is seeing this, or if anyone is using some other mechanism to download all of their AC contacts.

🎉 Calendar view for Campaign emails has arrived in some ActiveCampaign accounts ! 😍 Whoop whoop! 📅 View your sent and scheduled Campaign emails in month by month calendar layout 🏷 Use Labels to colour code and help you stay organised at a glance I’m SO happy to see this ! It’s rolling out, so don’t stress if you don’t have it yet - it’s coming! ActiveCampaign Academy members head to our What’s New board for a guided tour and how-to-use-it tips

We use the API and push contact data to AC. The job that pushed the dteails needs 25 minutes and we often receive timeouts. As a result data is not pushed in real time and e.g. welcome mailings of our SaaS are delayed. How can we have an instant push of our data to AC. Is the API slowly or are we doing something wrong?

In the upgraded plans we have to switch to, the Inbox preview & testing is only limited to 5 per month. In my opinion that doesn’t make sense at all. We need to be able to send a testmail for every mail we want to send … No idea why you limit this but we definitely need more testmails … so I would ask you to change the plans back to unlimited testmails or at least for 200 to 500 mails a month … If you are using AC every day you need this testmails.

If a contact unsubscribes from my email list, can they still be targeted with ads on platforms like Facebook if they were previously synced as part of my ads audience?

Want some Email Predictions for 2025? Sure you do - and I’m here for you… Bonus points for guessing the three major Email Trends for 2025 I’m sharing in this video P . . . . . . . . I . . . . . . . . . . G . . . . . . . And an extra emoji-trophy if you can guess my Email Word of the Year 2025 P . . . . . . ⬇️ Watch > Like > Comment > Subscribe > Share ⬇️ https://www.youtube.com/watch?v=eqMnr5MJrFM

I found an article on updating contact info in the docs Update a contact (activecampaign.com) But how can we update (change) the users email address via the API from the old email address to the new? Is there an API process explained in the docs for this? Many thanks

Hey there! We’ve been experiencing a steep and sudden decrease in open rates starting about 2 months ago. We have no idea what’s going on…but we assume it’s something to do with our email sender reputation. We’ve dropped from 23-30% open rate for our emails (which had been fairly consistant for years) to only 8-12% open rate the past few months. We’re confidently this is not the list being burned out or any normal changes in audience engagement like that. About three months ago we got the “verify your domain” error message with our email and then we fixed that and reverified the domain. This sudden drop in open rates does correspond with that…however, we re-authenticated the domain about 2 months ago yet the crazy low open rates have continued. Just an an example, I’m linking to two screenshots (can’t seem to embed here)…the first is our most recent 6 emails, and the second is a selection of six emails sent before the drop. You see the massive difference there. Latest Emails: Latest Em

Lets say I have a contact who has an original email address of bob@gmail.com If I run the following PUT request to update his email address, this works for me in updating his email address… https://<account>.api-us1.com/api/3/contacts/<contactid> { "contact": { "email": "bob+marry@gmail.com", "firstName": "<firstname>", "lastName": "<lastname>" } } I can then see the change in my Active campaign dashboard for that contact. His email address is changed. But, if I then run the following API request to get Bob’s info… https://<account>.api-us1.com/api/3/contacts?search=bob+marry@gmail.com …That API call returns NULL with no data. Why is that? Many thanks on the help

Hi everyone, I’m reaching out for help as I’m feeling a bit stuck. We’ve been sending two emails to our entire database (which has gradually grown to around 40k) for a year. The open rate has always been around 20-25%, while the conversion rate has been very low, never exceeding 1%. Sometimes we generate up to 1k in revenue from a single campaign, but other times there’s none. A month ago, I started creating segments (engaged 30, 60, 90,etc, cross-sell) and now I’ve noticed a decrease in both revenue and metrics. Does anyone have any ideas why this might be happening? I’ve also built a couple of automations with good metrics, but people are not converting, even though I repurposed some of the previous content that generated decent revenue. A bit about the company I work for: we specialize in lead generation, focusing on free quote requests and connecting customers with installers in their area. I would really appreciate hearing different opinions. Thank you!

Hello, I’m super new to the community and want to say thanks in advance for any advise you may have for me. I’ve been reading through the API docs. I am using ARC (which is very similar to Postman) for seeing responses back via the Active Campaign API. From my Active Campaign account I have my API token. As far as my learning goes, I’m running ‘GET’ requests to easily see results from the following examples : //sends back data about a specific user based on their email address https://<account-name>.api-us1.com/api/3/contacts?search=foobar@gmail.com //show me what custom fields are tied to a specific user https://<account-name>.api-us1.com/api/3/contacts/<user-id>/fieldValues //shows me the actual name of the custom field I want to focus on https://<account-name>.api-us1.com/api/3/fieldValues/<field-id>/field The three above examples are great, but I want to take things further… Before I create or update a contact with Sync …I want see results back repre

This year, we are rolling out significant updates to our automation building experience to make it more intuitive, user-friendly, and performant. Part of this redesign involves enhancing our automation actions. Here’s whats new this week: SMS Personalization: Experience a consistent and intuitive personalization process with chip-based tags for easy editing, type-ahead functionality for quick access, and comprehensive access to all Contact, Deal, Account, and Custom Object personalization tags. Our modernized design and improved navigation make the setup process visually appealing and more efficient. Plus, you can preview your SMS messages to see exactly how they will appear to your contacts. CX App Actions: We’ve made an exciting upgrade to our CX app actions to enhance personalization capabilities within your marketing strategies. CX apps that include personalization features such as Slack and Postmark can now seamlessly access data from Accounts, Deals, Ecommerce, and Custom Object

For anyone confused or freaking out over pricing and plans changes, head to YouTube for my latest explainer video. Fluff-free facts to help you figure out the best move for your business as the new pricing & plans models rolls out to users from August 5th 2024, including when and how this may impact your account. Click here to watch on YouTube Or there’s my full blog on the pricing changes, with features table, and pricing explained Click here for the pricing blog

Hello, I’m looking for a way to check if our sales team has responded to a deal. Can this be done via API? I appreciate any help you can provide.

Morning all We are an ecommerce business retailing out our own brand of 12volt garden lighting We use AC for for sending out 3 emails On purchase 3 days after 3 weeks after We are updating our prices and want to send out an email to all customers regarding this so we can give them notice But this will be triggered by us and not a purchase How can I do this and can you give any more help and advice on how we can use AC to promote our business Sorry for Newbie question Paul MD NiteLux Ltd

We’re kicking off the month with exciting updates to our Automation Canvas. Want a tour? Check out this demo! Our enhanced automation canvas introduces a collection of small but mighty improvements designed to enhance usability, functionality, and overall experience. You’ll also notice a much faster experience loading your automation! These enhancements are available on all plans. What’s new? Automation minimap: Quickly get an overview of your entire workflow and understand your view against the larger automation. Zoom controls: Fine-tune your view with new zoom controls, allowing you to zoom in for detailed adjustments or zoom out for a broader perspective. Fit to screen: Optimize your workspace with the “Fit to Screen” option, enabling you to see your entire automation at a glance. Download automation as a PNG: Share and review your workflows easily by downloading your automations as PNG files. Improved usability for “Go To” actions: Enhanced usability of “Go To” actions makes direc

Hello everyone, I need your help. I’m looking for a way to trigger a webhook if a contact, an account or a deal is deleted in ActiveCampaign. Is there a way to call an external URL on any of these actions? Thanks in advance, NOSX

Hello, I need your help. I created a form and the contacts are subscribed to my list when this form is fulfilled . When the contacts are placed in my list the sales team are trying to close the deal and sign up two year subsbscription with contacts who fulfilled the form and were placed in my list. The subscription expires every two years. During these two years I will send a couple of emails to stay in touch with contacts who sign up a two year contract with us. So all the people who sign up are staying in my list. After two years, when subscription expires, I will send a new form to them with intention of fulfill the form again. With fulfilling a new form, I want the contacts to be placed in my list again and the sales team will contact them again to sign up a new two year subscription. And so on and so on for every two years And there is my question. We will send a new form to contacts who are already placed in my list. If the contacts who are already in my list will fulfill the for