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Converting leads to contacts problem

  • August 29, 2024
  • 2 replies
  • 520 views

Hi, I’m using the integration between Salesforce and ActiveCampaign, but the tag “salesforce-lead-converted-to-contact” does not appear in ActiveCampaign when a lead is converted. However, the fields related to the Salesforce Account sync correctly, and I understand that I need to sync a contact properly to ensure the account fields from Salesforce are synced.

According to the documentation on this integration, the tag should automatically update when a lead is converted.

2 replies

  • August 29, 2024

Hey @simplit-solutions688 we will need to investigate this, may you email us at help@activecampaign.com please with your account name?


Hi! ofcourse, i will send you the information.
Thanks!