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How do I collect the names and emails that attend a zoom meeting in active campaign? I do not see the zoom app as an option.

Is there a place or metric for me to monitor how many carts have been recovered? What I’m seeing on Shopify at the moment is that I’m recovering only 1-2% of ALL abandoned carts which seems insanely low but I’m not even sure whether the Shopify metric is accurate. And I Don’t seem to find such data on Active Campaign either.

We are offering PDF downloads to our website visitors, they fill out a form, that triggers an automation, and the automation sends them an email with a link to the PDF. That has worked fine for years, but now it seems that Microsoft Defender has been updated - so if the user is on a computer with Microsoft Defender, the PDF link gets flagged as dangerous, after a little research I found out that if I turn off the link tracking on the email, it is approved by Microsoft Defender. Turning tracking off is a quick fix, but it removes options for reminder emails and other things in the automation. Is ActiveCampaign aware of this problem? Does anyone have experience with fixing this problem?

I have a rails app currently up and running and i want to implement oauth2 for active campaign. I have been searching the docs and developer portal of active campaign and i still haven’t found the client id and client secret to make an oauth2 client for my app. Some suggested to make apps in app studio and then the app will give client secret, but it didnt. Its confusing. Anyone have already implemented oauth2 in their app in any language do answer!

Hello!, I’m having trouble consuming the endpoint “/api/2/overview/index?task=content&id=interaction_rate”. This endpoint was working until two days ago and since then I always receive the error message “500 Internal Server Error” when I try to consume the API. My team really needs this functionality to be able to monitor the active account in relation to user interactions. Will this endpoint be disabled? Is this a temporary error on your part? And if so, will it work again? Thank you for your attention and I await your response. Thank you!

I am trying to setup a simple automation with email sent after purchase of a specific product variation. Each product variation will receive a different email and therefore different automation. I’m unsure how to include variation to set the trigger. How do I include specific product variation to receive different automations? I would think I can trigger by ‘product name in last order’ contains ‘variation name’ but that’s not working after several tests. Thanks for your help.

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I’m getting all these errors and I have an important marketing campaign to get out an hour ago! It says “Your account is currently being updated (site_get_post)”

I was wondering what is the best way to accomplish this. I have contacts that I have added via the api via a lead magnet, that are sent a series of emails. Once that is done, I put them in another automation to send them 5 indoctrination emails. This is the part where I’m not sure about how to accomplish. After they are done with their 5 indoctrination emails. I want to add them to a long term nurture email series: Add them to a series of newsletters that are sent weekly/biweekly/monthly The emails are not set in stone yet. I have some initial emails, and I just want to be able to write emails (basically repurposing new blog posts) as I have time and it knows to send to contacts that haven’t gotten it yet, and not send it to ones that have already gotten the emails. I don’t really care about orders of the emails they receive (can be random), I just want them to be able to start receiving emails as they are done with the indoctrination emails. Thanks in advance!

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Hi there! Anyone could explain the difference between standard and limited segmentation please? (Starter and Plus tiers) Thank you

I am unable to save emails designed. It just gives an error saying, “Unable to save emails, please refresh.” It’s been ongoing consistently. Also, when I make edits to the emails and send tests, the edits are not reflected in the sent emails.

Not able to save my Emails after edit it is impacting our business and delaying our process.

Do you have any goals for the new year? ✨ Whether it’s increasing your online sales, expanding into new markets, or building a loyal customer base, we want to know what growth looks like for you this year! Drop a quick business goal you have below!👇

Active Campaign Team, what’s going on? I’m unable to save my campaigns and thus I can’t send them. I have emailed you a video of the issue. It’s new year’s day and I had a whole marketing campaign planned for upcoming programs and releases and now it’s messed up. I’ve cleared my cache, cookies, and tired on several devices. Please fix this asap.

Just curious if anyone else recently has had this issue. Last week, I created a new personalized tag and it is not pulling data. All my previous tags are working just fine. I am working with Active Campaign to see if they can pinpoint the problems. Thanks

Cannot pass dynamic values in to object body i was creating an app in active campaign’s app studio , well i had an requirement to pass custom values into body , which could be dynamic key values may be two or more when ever i passes two or more values it takes it as string instead of key pair values and there by on execution time the json in the app studios build config gets invalid cause the received data in the body is a string instead of key value pair if u guys have any solutions that will be greatly appreciated

We have an urgent issue, because we are close to the start of a huge program launch, which starts December 27th. According to the reporting mail 1 in the automation ‘Waardevolle emails 2024’ was opened by 18143 contacts (see https://drive.google.com/drive/u/0/folders/1bQv7G3H2KIGrRpCK3QWml4-ZDFn07Sv- When I create an automation to get all contacts who opened mail 1, it shows me only 5778 contacts who opened the mail the last 9 days. See https://drive.google.com/drive/u/0/folders/1bQv7G3H2KIGrRpCK3QWml4-ZDFn07Sv- Where does this difference come from and how can I create a selection of the contacts who opened at least any of the mails in the ‘Waardevolle emails 2024’ We need this urgently because we want to send an email on December 27th, only to those contacts who opened at least 1 of the 7 emails in this automation.

HI I want to convert tags from a quiz that were sent to AC into information in custom fields. For now I created an automation checking each tag . and the entering a value in a selected custom field. But is there an easier way ? The automation gets really big (I can create multiple automations of course but maybe there is a easier solution? thank you ! PS: using a Lite version of AC

I sent several test email and I’m not receiving it. Yes, I check my spam folders and the emails are not there.

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Is anyone else experiencing errors when forms are submitted? We’ve had a ticket open with Support for the issue for over 2 weeks, and it’s just going nowhere. This has the added benefit of submissions that trigger this error not triggering automations. drive.google.com

💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

Hello!!! I activated the automation and later wanted to modify the content of an email. I click on email design and nothing happens. I disabled automation and the same thing happens. Please help me! Thank you!

Our company has a variety of departments that use lists. We are trying to create a subscription form that allows people to subscribe to different email lists from our different departments. We created a subscription preferences form that asks for their name, email, and subscription preferences. The subscription preferences go into their General Details under the new field Subscription Preferences. We then created an automation when they submit the form that subscribes them to the list they selected. The automation asks if the field contains list 1 and if yes, then subscribes them to list. For both Yes and No, it then asks if the field contains list 2 and if yes, then subscribes them to list 2. It does this again for list 3. The problem we are having is that this setup works for completely new contacts (I tried it with my personal email and it worked whether I selected one or multiple options), but not for pre-existing contacts (I tried it with my work email and the field lists my subsc