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Hi AC, We have a Typeform that is integrated with ActiveCampaign using the native integration app on ActiveCampaign. But I’m having issues with some Typeform submissions going through to ActiveCampaign and some not. I’ve discovered that if a contact already exists in our ActiveCampaign and they complete our Typeform, their info doesn’t come through and update the existing contact. BUT if someone completes our Typeform and their email is NOT an existing contact, then a new contact is created fine with all custom fields filled in. I’ve reached out to Typeform about this and they said: " Huh, that is odd. Reading their documentation, it does seem like they should add the contacts even if they already exist. I would definitely suggest contacting their support team! Since they built the integration, they might have a bit more assistance with troubleshooting." Is there anyway to resolve this? Thanks

I’m using AC Landing Pages for Events and Sponsorship pages with form integrations. Which payment vehicles should I consider that would include: upsell cart, downsell cart, abandon cart and payment plans? I want to avoid options that force me to use outsourced visual storefronts/themes. I like the look of AC Leadpage templates for theme visuals. (I only have experience using Paypal but it didn’t have all these needed features).

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We are building a sign-up flow with two systems: Our campaign site A customer portal The flow goes like this: The user browses the campaign site The user submits a sign-up form The user gets created in the customer portal + we create a contact in active campaign. The user completes the sign-up inside the customer portal How can we track the whole process across the two systems, and have all the tracking - including the data from before the sign-up - associated with the contact that we create during the process? Kind regards Jesper Sørensen

💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

I had some contacts from previous campaigns , I tried to add them to a new campaign , they seem like they complete the 1st email step , but nothing shows in the reports , I do not receive any auto replies etc.

Hello, I need some assistance to better understand webhooks. Specifically, I’m looking to verify if our webhooks are functioning correctly and get the data on how many successful passed since the beginning of the month. How can I check if our webhooks are working properly? -What methods I can use to collect the data on the number of successful webhook deliveries over a period of time? I know that I can use APIs to do so, but I am pretty new to it and need some guidance. Any insights, tips or resources you can share would be greatly appreciated. Thank you, Anca

Is there any way to filter or order output from the ‘List all tasks’ endpoint using updated date (udate)?

Hi there, I am new to Active campaign and was tasked with exporting all of our lists (unfortunately we have hundreds) with their contacts. Is there any way to bulk export all of our lists with their contacts? Or is there a way we can bulk export all our contacts with their list subscriptions? I see that you can export lists one at a time and that you can export all contacts but that file doesn’t contain list information. Thank you for your help on this!

Hi everyone! I’m developing a CX app (kinda Active Campaign “plugin”) connected to my API. I have two workflows: one outbound (AC to my API) that works perfectly. One inbound (from my API to AC) that does not work the way I want to. I need to update the contact, sometimes, the email can be updated too (because there is a typo for example). In my outbound workflow, I’m sending the subscriber_id but I can’t find a way to include it in the mapping of my inbound workflow. (using the resource: ActiveCampaignContact.fields) Is there a way to tell Active Campaign, through the inbound workflow to update the contact based on the subscriber_id instead of creating another contact? Thank you.

When contact field is updated by automation and it triggered webhook, the webhook payload is being sent as old data before update. For example, Phone number is updated from 11111 to 222222, but in webhook payload I’m getting 11111. To avoid this problem, I’m disregarding webhook payload and I’m getting the contact data using getContact(id) API when catching the webhook. Even then I’m getting partial data. That means some custom fields around (20 fields for example) are not coming. But If I put 10 second delay before I get the contact information and it’s working properly, it’s giving me all the fields and all new values. But I don’t wanna wait 10 seconds, becoz it’s breaking other parts of my system. Is this a common known problem? How to work around this? Thank you.

I have used the import process and I noticed that the upload didn’t work there. In the Chrome DEV tools, I could see that the problem is probably not due to the file, but rather a general problem. Every time I click on “Import” or switch to the page, I get an error message. Uncaught TypeError: this._each is not a function at c (prototype.min.js:1:14461) at nr-spa-1.273.0.min.js:2:90693 at Array.forEach (<anonymous>) at y.te [as onfinished] (nr-spa-1.273.0.min.js:2:90672) at b.finish (nr-spa-1.273.0.min.js:2:78115) at nr-spa-1.273.0.min.js:2:77688 After clearing the cache and logging in again, the import worked once more, but then the error reappeared. So it seems that the import only works once…

Hiya, We have been using Active Campaign as a email automation tool for a few years now and Im curious to know if we are using it to the best of its ability. Does anyone know anyone that is amazing, to come and have a look to help us with improvements etc about it? Many thanks

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I hit my contact limit, the dashboard doesn’t allow to increase the limit, 40,000+ emails have been halted, 1,000+ contacts are now unable to be added to automations, AI chat robot is effectively useless, and there is no afterhours support phone number for Pro/Enterprise users. Has anyone face major issues like this before, who is suppose to help?

I run a soccer program for children aged 18 months and up. Our email list comprises parents’ email addresses. How can I effectively segment and target emails based on the different age groups of their children using ActiveCampaign? Different ages, different programs

Hello everyone, I need to create a list of overdue tasks for a specific stage and pipeline. I’ve searched all over ActiveCampaign for that filter but can’t find it. I only see options to filter by task type, or I can view them in the stage, but I can’t export or move them in bulk. Is there something I might have missed? Is it possible to do this? Many thanks in advance!

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Does anyone else experience this bug when uploading images in campaigns? When we upload the image, activecampaign automatically sets the size to 1px so you can almost not see it anymore in your design & you manually need to resize it. Of course, a lot of people think the upload just hasn’t worked and re-try (with another image for example). As you can’t notice the 1px image, you could accidentally leave it in there but then on Mobile it DOES appear!

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Hi, We create multiple forms and have the form results emailed to specific users. However the email includes all contact fields, whether it’s empty or not. Is there a way to export or have the results emailed of what the end-user has filled out only?

Hello, I have a question about the integration of Shopify and ActiveCampaign. While customer data like first name, last name, etc., are being transferred to my CRM in ActiveCampaign, the physical addresses of the customers are not. I have already spoken to support, but unfortunately, I did not receive a helpful response. Has anyone else had the same problem and knows how to solve it without having to import a CSV file for new contacts every time? Thank you!

For some reason, automations that have worked for the past 6 months are not working today. Emails are triggered but they are not actually sending. Goals should be triggered but they are not completing. Wait times are overly delayed. Is anyone else experiencing this?

As of Friday, none of my time-based goals or wait-steps are triggering. For example, contacts have been sitting in the wait-step “Wait until it’s 10:00 AM America/New_York” for days when it should have triggered the first time. The same applies to goals. I feel helpless because I have over 100 automations using this to serve my paying customers. Super critical this gets back up! Anyone else experiencing this?

I can’t seem to find a way to export phone numbers when exporting deals. I see we could make a special field, but I want the Primary Contact’s phone number to be included when exporting deals. It’s already in there since they are a contact. Is there a way to make that happen?