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💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!
I´ve been having a lot of issues in AC, I recently hired the service and it has gone downhill fast. First: My autommations are not working, they do not suscribe to the lists I programmed them to, they don´t gather the information from Meta Forms and now even the information is missing in the contact itself, even tho I have everything the same, it literally changed the next day everything is a dissaster. Second: I have asked for help to support and never have they helped me, I have fixed everything myself until this point were there is nothing I can do. Does the AC system has been presenting general issues or has the assist to beginners just does not teach good?
Salve a tutti, ho creato il layout desktop e quello mobile per la mia newsletter, però se invio ad indirizzo @gmail.com il layout non è mobile, bensì desktop! Sapete spiegarmi il motivo? Inoltre dopo aver chiesto assistenza stamattina, parte del testo della mia newsletter è diventato in inglese. Qualcuno sa capire il motivo
Hey everyone, first post here. I’m using mail-tester.com to learn how to improve my deliverability, and it’s reccomending that I make the HTML and the text-only email match better to improve deliverablility. Its saying “Message only has html MIME parts” and that I should include a plain text version of the email in addition to the HTML email. Anyone know how to view the text only version of the email and/or make them match closer? I want to add this to the ideas page but it’s not letting me in past the login screen, so something like comparing the HTML and text-only email would be a helpful feature.
💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!
I want to populate a custom Deal field based on which pageview brought someone into the automation. Example: User visited mysite.com/products/shirt Deal gets created. “Product” field in Deal gets populated with “Shirt” Seems easy enough, but I don’t see a way to retrieve the value of the page that triggered the automation. I can see whether a visitor HAS viewed mysite.com/products/shirt at any point, but not whether that’s what they visited just now. The brute force method would be to create a separate automation for every product, but that would get unwieldy. I’m fairly new to AC, but I am comfortable with Google Tag Manager and Javascript, so if there’s a way to do this other than inside of the automation itself—perhaps via the API—I might be able to do that instead.
I don’t know how to do that, I need the fields API code by attachment.
Hello, I have tried to run the API for the tracking logs for a particular contact ID. It retrieves nothing even though 444 events exists for them. If I go to that contact within Active Campaign and the users window to see the activity on the right hand side and then run the retrieve for the tracking logs, they download.
Is it possible to have a subject be based on a variable for the contact? I want to detect if someone is a Spanish speaker and have that use a Spanish subject, while using an English subject for everyone else. The content is not an issue, just the subject.
Continuing the discussion from How do i create a sign up link for another list to put in my weekly email?:
In my list, I would like to segment for a list of contacts that subscribed to a specific list or via a specific form between a date range. I can click on a contact and see the date they subscribed to a specific list, but I can’t see the option in the advanced search to do this. I must be missing something. Does anyone have a solution to this?
Hi, Sometimes when we try to retrieve a contact list from the AC api (GET https://name.api-us1.com/api/3/lists/48), the server responds with a HTTP 520 error. Other requests to the same endpoint work without any issues. Also, the docs about the api does not mention 520 errors as possible error responses. Anyone experienced this before? Best, Ruud
Não há possiblidade de extrair dados dos campos personalizados dos negócios para planilhas… Recentemente vi que disponibilizaram o mapeamento de campos do negócio além dos campos personalizados do contato na integração com Typeform. Quando isso será possível para Google Sheets? É péssimo como algo tão simples seja uma limitação no AC, tendo que usar Zapier ou Make…
Hello, We have AC connected to our Shopify store. I have tagged each Shopify product with a custom tag, but when the customer information from a sale is imported into AC, only the “generic” Shopify tags are imported, and not the custom tags. The reason we are using the custom tags is to streamline and simplify the messaging to our shipping team. Example: Shopify Title of product: “Eighth Beef Promotion – $485.00” Custom tag: “Eighth Beef” AcitveCampaign Actual imported tag of product: “Line Items Name” “New York Steak – $24.00/lb” Desired product tag after import: “Eighth Beef” Is there a way to: Import the custom tag assigned in Shopify – “Eighth Beef” or Automate the renaming of the tag from “New York Steak – $24.00/lb” to “Eighth Beef” Should I use a third party application, like Zapier to automate the process. This is the first step, in a series of “customizations” we want to do. It would be great if I can get some guidance on the best way to set up this workflow. Thank you.
New user here. Can anyone tell me where this code in my Footer is coming from? This pic shows Preview mode.
ActiveCampaign’s Casey Hill explains how to drive revenue with email and what the best email newsletters do differently. Check out his full deck via LinkedIn! Do these resonate with you? What are your top email marketing tips to drive revenue?
The longer you use ActiveCampaign the more tips / tricks you pick up. Here are 10 tips that you can watch in under 90 seconds. Don’t get overwhelmed by them - if you use 1 or 2 of them you will be ahead of the game! Ask questions about them in the comments, and if you want the checklist, grab it here: https://leadflowagency.com/10tips/ PS For my friends who don’t use ActiveCampaign (yet) - you probably can’t do most of them with your system but it isn’t that hard to switch. 0:00 integrate calendar software 0:08 build segments instead of creating additional lists 0:16 backup your account using Skyvia 0:24 automate reviews referrals and testimonials 0:34 use date-based goals for events 0:43 saved content blocks and conditional content 0:53 use automation recipes and AI builder 1:01 use message variables in emails 1:11 use site tracking to get notified when contacts are on your site 1:20 why you should use ActiveCampaign
I lost my commissions because it took me more than 90 days to get an accountant with experience to help me fill in the necessary documents to receive the activecampaing commissions. Is it possible to at least keep the affiliate programme going with the clients I referred? Even if I don’t receive their old commissions? Because I’ve already referred 6 clients from the agency where I work to the activecampaing referral programme, and I can even prove it because these clients are partners in other projects. That’s why I referred them to activecampaing. But I’m seriously thinking of switching to another platform because of this problem, since I’ll lose their commission in my account forever, it doesn’t make sense to continue with activecampaign.
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