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Thank you for being a part of our Recurring Payment Automation Webinar! We hope Supal and Jake helped you gain valuable insights in: Detailed guidance on creating and perfecting Recurring Payment automations. Expert viewpoints to enrich your automation implementation. Strategies and methodologies to boost revenue streams in your subscription-based model. Your participation means a lot to us, and we’re excited to continue supporting you on your journey building upon your business strategies This space is dedicated to addressing any follow-up questions you may have, offering support as you refine your strategy, and sharing advice with your peers. Supal and Jake will be available throughout the week, so don’t hesitate to drop a question or share your thoughts!

Effortlessly export or share your email campaigns with our new print button on the desktop preview. Download, archive, and showcase your portfolio of past campaigns. Currently only available on the desktop preview of a campaign, we’re working on bringing this to the campaign dashboard soon. Getting Started: Select a campaign Navigate to the Test and Preview button in the upper right corner Select desktop preview in the pop-up Hit the print button on the gray toolbar, you’ll be able to download and save the email campaign as a PDF. Try it out: https://www.activecampaign.com/login

Hi, I have no problem adding custom Fields to deals and creating groups and arrange the custom fields. But what I would need right now is to re-arrange them in between the standard fields in a) the add new deal form b) the deal itself. E.G. our deal value has more than just the normal value, so I would like to add my custom field right next to the deal vcalue field so that they are alwaysw shown together and also can be filled out when adding a deal. I did not find anything about how to do that. Any hints?

Contacts complete an integrated website form and are added to a list. The contacts on the list are sent an automation email. The email content is updated frequently and the contacts are to be sent the newly updated email. New contacts are also being added to the list. My dilemma is finding a solution to recycle the old contacts in the automation. Is the best option for me to edit the automation email and then re-enter the pre-existing contacts (those created before the update) through the same automation? How do I re-enter a list of contacts after the email update has been made in the automation? Hoping for a quick method here. Thanks in advance. UPDATE: I see that I can bulk edit a list and add a tag or enter into automation. Are one of these the better option for my scenario?

Hi there Stickman is an education marketing agency based in the Manchester, UK. We’re looking for an Active Campaign specialist to support our team in terms of management of the CRM side plus email automation. Ideally, UK based. If you’d be interested in having a chat, please email me: charlotte@thestickmanconsultancy.co.uk

Has anyone had this happen? Before showing that a contact bounced, the activity shows that the same email was opened and that a link was clicked.

Hello, we have a newsletter subscription form and from time to time people already subscribed tries to subscribe again (for example because they forgot to be already subscribed) and the automation we have for new subscribers is not triggered (the automation contains info we would like to be sent anytime one tries to (re)subscribe). Is there a way to trigger an automation dedicated to people already subscribed? I have not found any so far. Any help is very appreciated, Cesare

Hello, so this is what i did earlier, I’ve integrated my calendly with AC and built a follow up message when someone booked a call on my calendly. what i did was just a follow up message. how can i make this more powerful? Like make the automation more solid. This is the automation that i did.

Hi, how can i track new costumers leads that are on the “cold” list “new prospects” and how do i know how we got a customer? i.e. from cold outreach vs marketing vs lead generation on website etc?

💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

I´ve been having a lot of issues in AC, I recently hired the service and it has gone downhill fast. First: My autommations are not working, they do not suscribe to the lists I programmed them to, they don´t gather the information from Meta Forms and now even the information is missing in the contact itself, even tho I have everything the same, it literally changed the next day everything is a dissaster. Second: I have asked for help to support and never have they helped me, I have fixed everything myself until this point were there is nothing I can do. Does the AC system has been presenting general issues or has the assist to beginners just does not teach good?

Salve a tutti, ho creato il layout desktop e quello mobile per la mia newsletter, però se invio ad indirizzo @gmail.com il layout non è mobile, bensì desktop! Sapete spiegarmi il motivo? Inoltre dopo aver chiesto assistenza stamattina, parte del testo della mia newsletter è diventato in inglese. Qualcuno sa capire il motivo

Hey everyone, first post here. I’m using mail-tester.com to learn how to improve my deliverability, and it’s reccomending that I make the HTML and the text-only email match better to improve deliverablility. Its saying “Message only has html MIME parts” and that I should include a plain text version of the email in addition to the HTML email. Anyone know how to view the text only version of the email and/or make them match closer? I want to add this to the ideas page but it’s not letting me in past the login screen, so something like comparing the HTML and text-only email would be a helpful feature.

💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

I want to populate a custom Deal field based on which pageview brought someone into the automation. Example: User visited mysite.com/products/shirt Deal gets created. “Product” field in Deal gets populated with “Shirt” Seems easy enough, but I don’t see a way to retrieve the value of the page that triggered the automation. I can see whether a visitor HAS viewed mysite.com/products/shirt at any point, but not whether that’s what they visited just now. The brute force method would be to create a separate automation for every product, but that would get unwieldy. I’m fairly new to AC, but I am comfortable with Google Tag Manager and Javascript, so if there’s a way to do this other than inside of the automation itself—perhaps via the API—I might be able to do that instead.

I don’t know how to do that, I need the fields API code by attachment.

Hello, I have tried to run the API for the tracking logs for a particular contact ID. It retrieves nothing even though 444 events exists for them. If I go to that contact within Active Campaign and the users window to see the activity on the right hand side and then run the retrieve for the tracking logs, they download.

Is it possible to have a subject be based on a variable for the contact? I want to detect if someone is a Spanish speaker and have that use a Spanish subject, while using an English subject for everyone else. The content is not an issue, just the subject.

Continuing the discussion from How do i create a sign up link for another list to put in my weekly email?:

💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

In my list, I would like to segment for a list of contacts that subscribed to a specific list or via a specific form between a date range. I can click on a contact and see the date they subscribed to a specific list, but I can’t see the option in the advanced search to do this. I must be missing something. Does anyone have a solution to this?

Hi, Sometimes when we try to retrieve a contact list from the AC api (GET https://name.api-us1.com/api/3/lists/48), the server responds with a HTTP 520 error. Other requests to the same endpoint work without any issues. Also, the docs about the api does not mention 520 errors as possible error responses. Anyone experienced this before? Best, Ruud

Não há possiblidade de extrair dados dos campos personalizados dos negócios para planilhas… Recentemente vi que disponibilizaram o mapeamento de campos do negócio além dos campos personalizados do contato na integração com Typeform. Quando isso será possível para Google Sheets? É péssimo como algo tão simples seja uma limitação no AC, tendo que usar Zapier ou Make…

Hello, We have AC connected to our Shopify store. I have tagged each Shopify product with a custom tag, but when the customer information from a sale is imported into AC, only the “generic” Shopify tags are imported, and not the custom tags. The reason we are using the custom tags is to streamline and simplify the messaging to our shipping team. Example: Shopify Title of product: “Eighth Beef Promotion – $485.00” Custom tag: “Eighth Beef” AcitveCampaign Actual imported tag of product: “Line Items Name” “New York Steak – $24.00/lb” Desired product tag after import: “Eighth Beef” Is there a way to: Import the custom tag assigned in Shopify – “Eighth Beef” or Automate the renaming of the tag from “New York Steak – $24.00/lb” to “Eighth Beef” Should I use a third party application, like Zapier to automate the process. This is the first step, in a series of “customizations” we want to do. It would be great if I can get some guidance on the best way to set up this workflow. Thank you.

New user here. Can anyone tell me where this code in my Footer is coming from? This pic shows Preview mode.