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💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

We’ve heard your feedback on unsubscribe handling, and we’re excited to announce how Emailpref complements ActiveCampaign seamlessly! ✨ With Emailpref integration, you can create a subscription preference center, allowing users to choose the emails they receive. 📝 Plus, multiple preference pages let you have specific unsubscribe pages and a preference center simultaneously. 🏷 Link Emailpref lists with ActiveCampaign tags for automatic updates when users subscribe or unsubscribes. We’re actively working on use cases for all ActiveCampaign users. Stay tuned for more updates! You can check us out from your ActiveCampaign Dashboard under “Apps” section or at www.emailpref.com

💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

💡 CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!

Hello! I’ve got a problem with a notification towards a specific email. The automation is set in this way: trigger: contact is added on a list if/else based on custom fields add a row to Google Sheet send notification Trigger works fine, same the if/else, the google sheet get always updated but the notification doesn’t always work. It’s send to 3 different email: 2 always get the notification but the third stopped getting them some days ago. It isn’t even labeled as spam, it simply doesn’t arrive I tried deleting the step and setting it up again, there aren’t any problems like full inbox or something like that so I really don’t know what to do. Any ideas? Could it be a deliverability-related issue? The domain is tiscali.it if it could be useful

I’ve been working on an automation, I’ve been making variations and logging when I make those chances, but I can’t sort the list of contacts that complete this automation. When I click through the users activity to the automation route they took, the data and time is displayed, but this doesn’t help me, as I need to be able to quickly sort which contacts completed the automation during a specific period.

anyone else having this problem? I get the Overview page, but if I click on anything in the left column - contacts, campaigns, automations, whatever - the page starts to load with a brief flash of the blue strip on the left, and then that’s it. The strip disappears and the page won’t load at all - just a blank white page. So I can’t get anywhere. I’ve tried several times in several ways, restarting Chrome, etc. Nothing. Chrome is the recommended browser. Safari is not recommended, but is working better than Chrome right now - except that, as always, after starting to create an email and then going back to edit it, it won’t load again. As creating a campaign is what I’m trying to do right now, I’m stuck and can’t do anything. Getting to the point of being done with AC. You?

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We’re thrilled to share an amazing new update to our free Google Sheets integration for ActiveCampaign! Extend your sync and mapping setup beyond just contacts and import deals, accounts, and custom object data from Google Sheets into ActiveCampaign. Please note, if you are an enterprise customer looking to take advantage of bulk importing data to your private custom objects. This is a great free alternative to Zapier or hiring a developer to work with the API! Key benefits of the upgraded integration: 1. Streamlined Data Importing: Say goodbye to manual data entry! Import deals, accounts, and custom object data directly from Google Sheets, saving you time and letting you focus on growing your business. 2. Improved Data Accuracy: Maintain consistency and accuracy across your ActiveCampaign account with expanded data mapping. No more data discrepancies—welcome to a more reliable and synchronized system. Getting Started: Ready to elevate your ActiveCampaign experience? Getting started w

The forwarding dilemma …sometimes people unsubscribe and might not even know what they did! 🤯 Sydney Lynch has had thousands of conversations with arts and culture nonprofits about email. There’s “this one cool trick” that never fails to impress: the VIP Unsubscribe Automation. It’s simple, effective, and it lets you react in the most proactive way possible. Part of our Leap Day series, you can learn as Sydney walks through a simple automation and the power behind it for anyone with very important contacts. Want to find out the three main reasons Sydney sees contacts unsubscribe, and how she approaches a solution? Watch now and access 29 hours of other trainings and sessions here: https://bit.ly/3wNeUTo 🚀

I’m trying to set up auto form completion so when i send a landing page link to a list, anyone already in my database doesn’t have to enter their details again. I was given this article that apparently explains how to do it, but when I get to my form URL, i can’t change it. And when I add the fields to my page URL, it doesn’t work:ActiveCampaign Help Center Any thoughts?

Doesn’t seem like ActiveCampaign can do this, but feels like you should be able to. An example use-case I have a field for appointment booked. Let’s say I put them into an automation so they always receive 3 reminders. But it doesn’t seem like i can even have the simple logic of, “Wait until the date is X days before the date on their profile”. The alternative, when they book I can use a tool like Zapier to calculate the date that is 10 days before (let’s say the sequence is over 10 days), save that to their profile and then use the date-based trigger. And then I use standard “Wait X days” to space the reminders. But what if they book less than 10 days away… I can’t for example have a goal that will just jump them to the last reminder for example. Am I just overlooking something? And it seems really in-efficient to add 3 custom fields for “Reminder Date 1”, “Reminder Date 2”, etc, and then I calculate each of those dates and have X number of separate automations