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I have a problem that I can’t solve. We have several lead magnets on our site. As soon as a customer fills out a form (which is done via Active Campaign), the automation is triggered and they start receiving a pre-made email chain (with a lead magnet, welcome message, etc). The problem is that some clients fill out several forms and receive several leadmagnets at once, but the automation is triggered several times. Thus, the person starts to receive several chains of emails at once. Here’s the question: How can I set it up so that the automated chain of messages goes only to the first lead magnet, the form for which the person has filled out?

I got an email in the mail, about AI Campaign Calendar, but no way to find where to use this feature?

I CANNOT create any new segments today. Please help!

I use Google sheets to provide dashboards for my admins. It works fine except for one field. There is a custom field called “Membership” in both AC and Google. I’ve checked to make sure there isn’t a typo on the Google sheets. There is data in the AC field. I have it mapped using the CX-Google Sheets. All other fields in the mapping are working correctly except for this one field. What should I look for? Thanks, Holly Henry (KYGYW)

For some context, we use the form for B2B website. Recently, we’ve been having a lot of spams i.e. emails from people promoting something. I saw this from Hubspot where you can’t enter personal email like gmail and yahoo. Is there a way to do this? I can’t seem to find the option to exclude specific email domains in the email field.

I sent out an email test for a campaign that was suppose to send out another email when someone replied but i did not. the automation was active. is it because it was a test email?

Hey all - Looking to get some insight. I work in a marketing department with 8 people. Normally when I send a test email to myself I will forward it onto my department to review and check the links, space, spelling, etc, within the email. Well we noticed that when the test email was forwarded the whole format of the email would get messed up and so I would have to go back into the campaign design and fix the formatting. The other day I sent a campaign to 5 people in my department and they were seeing the email with no issues with the formatting, but once it was forwarding onto others, it was messed up. Has anyone else experienced this? Secondly, if the contact who receives the campaign decides to forward the campaign onto their boss, would the email formatting get messed up like it does when we test it?

Hello, Since the implementation of Google Analytics, I would like to know how to track the submission of an ActiveCampaign form directly in GA4, in order to detect it as a conversion. How can this be done? Do we need to add a piece of code to the form to track this, or is there a specific manipulation required? Thank you!

Hello! I’m struggling to find links to old campaigns. Once a campaign is more than 20 old, it no longer appears in the campaign archive. I can see about 20 per email list… but I need to uncover some older ones. Any suggestions please? Thanks in advance 🙏

I’m making my first form on AC. One of the questions is a dropdown ‘list selector’ but I don’t see any way to tell it what the valid dropdown options are. It’s filling in with a default value of the name of my client list but that’s not what I want. How do I change it?

Seit März wird beim Versand meiner Newsletter auf einmal eine andere Mailadresse verwendet. Sie sieht so aus“franz+solemon.net.77@1620292.myaxtivecampaign.com“. Kann mir jemand sagen, wie ich diese wieder ändere auf die vorherige gewünschte Mailadresse? Danke euch und viele Grüße, Jens

Hi! I just started using Activecampaign and I’m struggling to understand how the Click rate is counted. And this is why: I only see one tab “Clicks” and it’s not clear to me if these clicks mean CTR or CTOR? When I check clicks in the “overview” tab (summary box) I see one number. When I switch directly to the tab “clicks” I see totally different numbers. Example: in the overview tab I see “Clicks - 2%”, in the “clicks” tab I see “Total link clicks 8%”. What is the difference here? Why the numbers are that different? What number displayes the reality? 🙂 When I try to calculate the ratio between openers and clickers manually I get another totally different number. Example: I have 366 openers and 150 unic link clicks. 150 clicks to 366 openers = more than 40% CTOR. Which is beautiful but doesn’t seem to be true. So I’m a bit confudes, could you please explane to me how the numbers are counted? Thank you very much!

I’m sending a campaign and I’m not sure how to add a button that allows the receiver to share the email. Can anyone help?

We have a contact who is not receiving emails - they have no filters or blocks on their account, and their emails do not bounce. Can you please assist?

I have a mate who’s signed up to my newsletter and, on my end, it shows she’s receiving everything and that automations are working. But she says she isn’t getting my emails. She has tried with two different email addresses and neither is working. I can’t get onto Active Campaign support to find out what’s going wrong. And I’m worried this may be happening with other subscribers. Any advice would be immensely appreciated. Thanks!

Hi. I have several lists that receive separate campaigns. Most of these campaigns share a similar set of variable/custom fields. However, on the odd occasion that a contact is imported that is already an active contact on a different list, some of those fields will be overwritten when being imported to the second list, which will mess up any campaigns they receive from the original list. I figure there’s a way to set up an automation this to avoid this in the future by removing them from the former list when imported to the new one, which I am looking into, but for now, is there an easy way to hunt down any contacts that are already on multiple lists? Because currently the only solution I’ve figured out is to filter by “subscribed to all of” and do that filter for every possible pair of lists, which would be well over a 100 different pairings, and until I get that automation figured out, I would have to do these 100+ filters every time I upload a batch of new contacts or upload a file

As far as I can see to create a mailing list you have to go throu a procedure of adding each tag separately. Is there a way to select multiple tags to a list at the same time? If not, why not?

Hello. I am on PLUS plan on active campaign with 1 admin user which is me. I have created 4 groups - one for marketing sector, one for sales sector… I have set permissions in deals section for each group. Do I need 4 additional users - each for one group so that they can manage deals or can I do it only with groups? Thanks Iztok

How can I add a VCF card to an email. So when they click the link it will add the card to their email. For example it will say “To make sure our emails don’t get lost, add us to your address book.” I made the card but I don’t know how to get it on the email.

Hi AC community. I have typeform connected to Active Campaign. And, I need to see which campaigns and automations are conversting from that typeform. How can I connect that to reports and see those conversions? Is there anyone out there that does AC consulting that I could pay to help me do this?

2024-06-23T21:00:00Z Calendly to AC integration not working… it won’t save basic field mapping!!

If you send an HTML email that exceeds 102 KB, you risk Gmail “clipping” your email. This is a display limit set by Gmail and is a common issue that can arise with users. What does this mean for you? When contacts receive your email, Gmail will display the first 102 KB of your communication and then show the “[Message Clipped] View entire message” directive. Contacts will only be able to read your full email by clicking the “View entire message” link located toward the bottom of your email. Clicking this link will display the full message body and unsubscribe link. If Gmail “clips” your email, you risk contacts not reading all of your information. In addition, this can negatively impact your deliverability rates as contacts will not have the option to click the unsubscribe link unless they click “View entire message” first. This may trigger your subscribers to mark your message as spam if they no longer want to hear from you. When a message is clipped, the Gmail mobile app will disabl

Hi, for the failed recurrent payment recipe, does it get triggered if the order gets placed on hold (in woocommerce) or failed? I ask because I set up the recipe but when I see the contacts in the automation, none of their subscriptions actually failed. As a result, I got a ton of people cancelling their subscriptions…

Hi All, I am getting leads for webinars from stealth seminars. I have set up a tag of webinar leads. and I am running an automation on that tag but unfortunately. My automation does not send emails to anyone. I am unable to find the bug. I have set 3 emails initially and my sender email is also verified. Anyone can help me with this?

If I set up an automation set to send emails every day but a contact may want to read them all faster (ie a mini course with tips every day) is there a way for the contact to hit a link to ask for the next email quicker?