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Seit März wird beim Versand meiner Newsletter auf einmal eine andere Mailadresse verwendet. Sie sieht so aus“franz+solemon.net.77@1620292.myaxtivecampaign.com“. Kann mir jemand sagen, wie ich diese wieder ändere auf die vorherige gewünschte Mailadresse? Danke euch und viele Grüße, Jens

Hi! I just started using Activecampaign and I’m struggling to understand how the Click rate is counted. And this is why: I only see one tab “Clicks” and it’s not clear to me if these clicks mean CTR or CTOR? When I check clicks in the “overview” tab (summary box) I see one number. When I switch directly to the tab “clicks” I see totally different numbers. Example: in the overview tab I see “Clicks - 2%”, in the “clicks” tab I see “Total link clicks 8%”. What is the difference here? Why the numbers are that different? What number displayes the reality? 🙂 When I try to calculate the ratio between openers and clickers manually I get another totally different number. Example: I have 366 openers and 150 unic link clicks. 150 clicks to 366 openers = more than 40% CTOR. Which is beautiful but doesn’t seem to be true. So I’m a bit confudes, could you please explane to me how the numbers are counted? Thank you very much!

I’m sending a campaign and I’m not sure how to add a button that allows the receiver to share the email. Can anyone help?

We have a contact who is not receiving emails - they have no filters or blocks on their account, and their emails do not bounce. Can you please assist?

I have a mate who’s signed up to my newsletter and, on my end, it shows she’s receiving everything and that automations are working. But she says she isn’t getting my emails. She has tried with two different email addresses and neither is working. I can’t get onto Active Campaign support to find out what’s going wrong. And I’m worried this may be happening with other subscribers. Any advice would be immensely appreciated. Thanks!

Hi. I have several lists that receive separate campaigns. Most of these campaigns share a similar set of variable/custom fields. However, on the odd occasion that a contact is imported that is already an active contact on a different list, some of those fields will be overwritten when being imported to the second list, which will mess up any campaigns they receive from the original list. I figure there’s a way to set up an automation this to avoid this in the future by removing them from the former list when imported to the new one, which I am looking into, but for now, is there an easy way to hunt down any contacts that are already on multiple lists? Because currently the only solution I’ve figured out is to filter by “subscribed to all of” and do that filter for every possible pair of lists, which would be well over a 100 different pairings, and until I get that automation figured out, I would have to do these 100+ filters every time I upload a batch of new contacts or upload a file

As far as I can see to create a mailing list you have to go throu a procedure of adding each tag separately. Is there a way to select multiple tags to a list at the same time? If not, why not?

Hello. I am on PLUS plan on active campaign with 1 admin user which is me. I have created 4 groups - one for marketing sector, one for sales sector… I have set permissions in deals section for each group. Do I need 4 additional users - each for one group so that they can manage deals or can I do it only with groups? Thanks Iztok

How can I add a VCF card to an email. So when they click the link it will add the card to their email. For example it will say “To make sure our emails don’t get lost, add us to your address book.” I made the card but I don’t know how to get it on the email.

Hi AC community. I have typeform connected to Active Campaign. And, I need to see which campaigns and automations are conversting from that typeform. How can I connect that to reports and see those conversions? Is there anyone out there that does AC consulting that I could pay to help me do this?

2024-06-23T21:00:00Z Calendly to AC integration not working… it won’t save basic field mapping!!

If you send an HTML email that exceeds 102 KB, you risk Gmail “clipping” your email. This is a display limit set by Gmail and is a common issue that can arise with users. What does this mean for you? When contacts receive your email, Gmail will display the first 102 KB of your communication and then show the “[Message Clipped] View entire message” directive. Contacts will only be able to read your full email by clicking the “View entire message” link located toward the bottom of your email. Clicking this link will display the full message body and unsubscribe link. If Gmail “clips” your email, you risk contacts not reading all of your information. In addition, this can negatively impact your deliverability rates as contacts will not have the option to click the unsubscribe link unless they click “View entire message” first. This may trigger your subscribers to mark your message as spam if they no longer want to hear from you. When a message is clipped, the Gmail mobile app will disabl

Hi, for the failed recurrent payment recipe, does it get triggered if the order gets placed on hold (in woocommerce) or failed? I ask because I set up the recipe but when I see the contacts in the automation, none of their subscriptions actually failed. As a result, I got a ton of people cancelling their subscriptions…

Hi All, I am getting leads for webinars from stealth seminars. I have set up a tag of webinar leads. and I am running an automation on that tag but unfortunately. My automation does not send emails to anyone. I am unable to find the bug. I have set 3 emails initially and my sender email is also verified. Anyone can help me with this?

If I set up an automation set to send emails every day but a contact may want to read them all faster (ie a mini course with tips every day) is there a way for the contact to hit a link to ask for the next email quicker?

Olá, pessoal! Gostaria de remover um email que não faz mais sentido na minha régua automática, porém mantendo os dados de engajamento deste email no relatório da automação. É possível?

Is there an automation I can set up that automatically moves a bounced address from an email send to a Do-Not-Send list or unsubscribes them?

I am sending out a weekly email campaign, when I create a new campaign is there a way to refer back to older campaigns in case they missed it. Karen

Hello! I am trying to connect Active Campaign and our Google Business Profile through Zapier. When someone posts a review, I want it to tag the contact. I am having issues with the zap finding the contact. It seems like the Active Campaign zap step needs either Email or Contact ID in order to find the contact & tag them, however the Google Review zap only passes through the name. Is there a way to find the contact in a zapier step through their name? Does anyone else have this set up and is able to walk me through it? Thank you in advance!! Zapier

Hi! I’m trying to set up Google Ads tracking in AC, but the modal window to connect my lead form just keeps buffering. I can’t get any options to show in the drop down list for “Use Google Ads as:”, “Select Managed Account” or “Select Lead Form”, which makes it impossible to set up this integration. Does anyone know what can be causing this? Anyone who have succeeded and can tell me if it has functional tracking capabilities in general?

We have various pop up forms on our website (relevant to each page’s content). Once a website visitor submits their information, a new contact is being created within AC and a corresponding tag being assigned. Next we send a slack message to our sales channel with the contact submitted information. How do I include that assigned tag in the slack message (it is not include in the personalization option)?

For some reason, AC is not capturing all the field information on one of my embedded forms on my website. Any ideas?

Hi all, I was wondering if I can set up multiple freelance client automations within one AC account? Which means I will need to set up an automation and campaigns for different email addresses and websites. Is this possible or will each of my freelance clients need to sign up and pay for their own AC account? I am just starting out freelancing so wanted to try to set up a clients automations inside my existing account so they don’t have to sign up just yet and then if I do a good job for them I will migrate their automations to their own AC account. Is this possible?

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Hi - new here! I am getting some widely inaccurate open rates - both openning the email and also the click rates. I have 3800 on my AC + most campaigns i send out i get a 15-19% open rate and 3-4% click rate. However for some campaigns i get 50-60% open + same for click - however it says people have clicked on it more than 10,000 - 15,000 times which is obviously wrong. I tried to contact AC but they aren’t coming up with anything - just saying it is normal rates overall - which it definitly isn’t! I’d appreciate any help. 🙂