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Anybody else using the contact_list API to get all their contacts? I’ve used this successfully for a while now. I loop through the list, getting pages of 20 contacts each, as described in: API Examples Using contact_list. This has been working great for about the last four years. But in the last week or two something has gone wrong. I often get duplicate contacts in the download (the same contact will appear in two different “pages” of the download). Duplicates wouldn’t be so bad, but however many get duplicated, that many are also missing. It’s as it AC is “shuffling” the order of the contacts during the download, or something like that. Curious if anybody else is seeing this, or if anyone is using some other mechanism to download all of their AC contacts.

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We use the API and push contact data to AC. The job that pushed the dteails needs 25 minutes and we often receive timeouts. As a result data is not pushed in real time and e.g. welcome mailings of our SaaS are delayed. How can we have an instant push of our data to AC. Is the API slowly or are we doing something wrong?

If a contact unsubscribes from my email list, can they still be targeted with ads on platforms like Facebook if they were previously synced as part of my ads audience?

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I found an article on updating contact info in the docs Update a contact (activecampaign.com) But how can we update (change) the users email address via the API from the old email address to the new? Is there an API process explained in the docs for this? Many thanks

Hey there! We’ve been experiencing a steep and sudden decrease in open rates starting about 2 months ago. We have no idea what’s going on…but we assume it’s something to do with our email sender reputation. We’ve dropped from 23-30% open rate for our emails (which had been fairly consistant for years) to only 8-12% open rate the past few months. We’re confidently this is not the list being burned out or any normal changes in audience engagement like that. About three months ago we got the “verify your domain” error message with our email and then we fixed that and reverified the domain. This sudden drop in open rates does correspond with that…however, we re-authenticated the domain about 2 months ago yet the crazy low open rates have continued. Just an an example, I’m linking to two screenshots (can’t seem to embed here)…the first is our most recent 6 emails, and the second is a selection of six emails sent before the drop. You see the massive difference there. Latest Emails: Latest Em

Lets say I have a contact who has an original email address of bob@gmail.com If I run the following PUT request to update his email address, this works for me in updating his email address… https://<account>.api-us1.com/api/3/contacts/<contactid> { "contact": { "email": "bob+marry@gmail.com", "firstName": "<firstname>", "lastName": "<lastname>" } } I can then see the change in my Active campaign dashboard for that contact. His email address is changed. But, if I then run the following API request to get Bob’s info… https://<account>.api-us1.com/api/3/contacts?search=bob+marry@gmail.com …That API call returns NULL with no data. Why is that? Many thanks on the help

Hi everyone, I’m reaching out for help as I’m feeling a bit stuck. We’ve been sending two emails to our entire database (which has gradually grown to around 40k) for a year. The open rate has always been around 20-25%, while the conversion rate has been very low, never exceeding 1%. Sometimes we generate up to 1k in revenue from a single campaign, but other times there’s none. A month ago, I started creating segments (engaged 30, 60, 90,etc, cross-sell) and now I’ve noticed a decrease in both revenue and metrics. Does anyone have any ideas why this might be happening? I’ve also built a couple of automations with good metrics, but people are not converting, even though I repurposed some of the previous content that generated decent revenue. A bit about the company I work for: we specialize in lead generation, focusing on free quote requests and connecting customers with installers in their area. I would really appreciate hearing different opinions. Thank you!

Hello, I’m super new to the community and want to say thanks in advance for any advise you may have for me. I’ve been reading through the API docs. I am using ARC (which is very similar to Postman) for seeing responses back via the Active Campaign API. From my Active Campaign account I have my API token. As far as my learning goes, I’m running ‘GET’ requests to easily see results from the following examples : //sends back data about a specific user based on their email address https://<account-name>.api-us1.com/api/3/contacts?search=foobar@gmail.com //show me what custom fields are tied to a specific user https://<account-name>.api-us1.com/api/3/contacts/<user-id>/fieldValues //shows me the actual name of the custom field I want to focus on https://<account-name>.api-us1.com/api/3/fieldValues/<field-id>/field The three above examples are great, but I want to take things further… Before I create or update a contact with Sync …I want see results back repre

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Hello, I’m looking for a way to check if our sales team has responded to a deal. Can this be done via API? I appreciate any help you can provide.

Morning all We are an ecommerce business retailing out our own brand of 12volt garden lighting We use AC for for sending out 3 emails On purchase 3 days after 3 weeks after We are updating our prices and want to send out an email to all customers regarding this so we can give them notice But this will be triggered by us and not a purchase How can I do this and can you give any more help and advice on how we can use AC to promote our business Sorry for Newbie question Paul MD NiteLux Ltd

Hello everyone, I need your help. I’m looking for a way to trigger a webhook if a contact, an account or a deal is deleted in ActiveCampaign. Is there a way to call an external URL on any of these actions? Thanks in advance, NOSX

Hello, I need your help. I created a form and the contacts are subscribed to my list when this form is fulfilled . When the contacts are placed in my list the sales team are trying to close the deal and sign up two year subsbscription with contacts who fulfilled the form and were placed in my list. The subscription expires every two years. During these two years I will send a couple of emails to stay in touch with contacts who sign up a two year contract with us. So all the people who sign up are staying in my list. After two years, when subscription expires, I will send a new form to them with intention of fulfill the form again. With fulfilling a new form, I want the contacts to be placed in my list again and the sales team will contact them again to sign up a new two year subscription. And so on and so on for every two years And there is my question. We will send a new form to contacts who are already placed in my list. If the contacts who are already in my list will fulfill the for

Hello. I have a question for you. I created a couple of lists and approx 15 different fields. I would like to arrange my lists with a diferent fields. Example: In list A I would like to place a fields number 1, 2, 3, 4 and 5, in a list B I would like to place a fields number 6, 7, 8, 9, 10 and in list C I would like to place a fields number 11, 12, 13, 14 and 15. I customized the field options (attached pic 1) and selected in which list should a certain field be available. But when I open the list and select a fields which I want to be shown in a certain list, the changes are also reflected in all other lists (attached pic 2). Please help me or guide me to solve my problem. Thanks for your help, Iztok

Can change or transfer current owner account to another account?

Hi, i’ve been trying to search for an answer on this and have been unable to find anything. I want to see if there’s an easy way to check who is opening my emails and an active subscriber to my email list and remove those that aren’t. I don’t have tags set up, I’m assuming that I need to do this?

I want to send out unique login details for a newly launched platform to my contacts, which is in the form of a link. A link has been created for each contact on the list. However, I’m not sure if there’s a way to bulk upload these links and create a personalisation tag, so that each email recipient will get the right link inserted in the body of the email? Can anyone advise me?

I’m setting up and testing custom webhooks inside automations for the purpose of integrating with some 3rd party systems — lead distribution, conditional S2S postbacks, etc. For this, I’m using custom parameters along with AC personalization tags in the webhook URL as a means to push the data in a more convenient and flexible way compared to parsing that data from the contact form data / custom field formats that are sent with the webhook. e.g. ?contact_ID=%SUBSCRIBERID%&fName=%FIRSTNAME%&email_status=%EMAIL_VALIDATION_RESULT%&src=automation_hook But! Since today/yesterday it’s no longer possible to save the webhook URL with pers. tags as it returns an invalid URL warning. The catch is, I was in touch with AC support for another related issue (account-level webhooks), and there was no mention of support for pers. tags in webhook URLs being removed. 😩 Was this change intentional, or there’s some issue?

I have an automation that is triggered by the filling of ‘any Form’, and when someone fills the form, they go indeed through the automation, but the confirmation mail seems to not sent out. I tested it by filling the form with a personal email address. What might be going wrong? Second part to this question. If the contact is not a new contact, but is already registered into my activecampaign contacts, the notification email doesn’t seem to send out either. What might be going wrong there? The form is a contact form, so it is important that we get the notification everytime it is filled, and not just the first time a contact fills a form. FYI the automation trigger is set to run ‘multiple times’. Thanks for helping me out.

Hey all. I’ve set up an automation for peple who opt in into an email list. If they reply back to an email they would receive an automated email that seems to be working. Second in the email there is a link Deep Breath Coaching & Breathwork with Karla Snow When they click on it I want an email to be send immediately to them or within few minutes to give active campaign the time to capture the data. And for those who didn’t click on it I want them to receive the email in 2 days I’ve set the if/else condition for that and it’s not working since I tested it with multiple contacts. Since they go straight to the no path I’ve set dozen of automations but never faced this issue before. It’s URGENT so any help will be appreciated

It’s easy peasy to start an automation based on a triggered event. But how do I use another triggered event in a goal (condition)!? We have an automation for failed payments, starting by an event. But we have a separate event for restored payment, which I want to include in a goal in the automation. That works well, the first time the payment is restored. But I can’t find a way how to distinguish an event happen while in the automation. For now I have solved that in a very clunky way with a custom field being set to 0 when the automation starts. Then I have a separate automation that adds +1 to that fields. And finally a condition in the goal of the first automation for this custom even being equal to 1. It becomes very messy pretty fast with multiple similar automations. Please advice!

Hey! I’ve got an unsubscribe automation that was unsubbing anyone who didn’t open or click within 3 months. I want to be able to see the list of anyone who didn’t actively unsubscribe, but who was unsubscribed by the automation ‘unsubscribe from all lists’ action. Is there a way? Thank you!

The examples given in the document for Update list status for a contact provide great learning points. But to go beyond that current source, is there a way we can modify the body of that POST request to update multiple lists at once? If so what would the JSON syntax look like? Many thanks for the learning point!