Product Updates

We’ve enhanced several automation deal actions with improved layout and personalization functionality to make them easier to navigate and set up, allowing you to automate your marketing and sales processes more quickly. What's new?Convert Update deal title Update deal stage Update deal value Add Deal Update deal status Update deal owner Additional ResourcesSetting new standards for marketing automation in 2024

One of our most requested features is finally available. We are excited to announce the release of Campaign Calendar View, now available in the Campaigns tab, designed to streamline your campaign planning and management process.  Key FeaturesNew calendar view Visualize your scheduled email campaigns in a calendar format, with the options to view by Day, Week, or Month. Easy editing See all your scheduled campaigns at a glance, with clear indicators for split tests. You can also click on any scheduled campaigns to quickly access and edit its details. Create new and review past campaigns Click on today’s date or future dates in the calendar to create a new campaign. By selecting a future date, the new campaign will automatically set a scheduled date. Select any past campaigns to see the campaign preview and campaign details. Filtering for concise view Filter your campaigns by time or list to ensure you’re targeting the right audience and avoid list fatigue. BenefitsImproved visibility View all your past, present, and future campaigns in one view, helping you spot gaps or overlaps in your campaign schedule. Better planning Visualizing your campaigns by day, week, and month enables more strategic planning, ensuring you’re delivering the right messages at the right time. Improved efficiency Quickly access, edit, or create campaigns directly from the calendar, saving time and streamlining your workflow. Upgrade and Setup InstructionsStarter Tier View this and next month's campaigns. Plus Tier and above Access to a full year of campaigns Additional Resources How to access the Campaigns Calendar?

We’ve enhanced several automation actions (specifically Split, Start, Exit, Add Contact & Deal Note, and Site Message) with improved layout and functionality to make them easier to navigate and set up, allowing you to automate your marketing processes more quickly. What's NewSplit Action Split testing now has its own dedicated section, separated from Even Split configurations for clearer setup. Additionally, a new segmentation builder offers enhanced access to various segments like Campaign Event Time Windows, Custom Objects, and 1:1 emails. "Start" and "End Other" Automation Actions The new streamlined menus eliminate the need for scrolling through drop-down lists. You can now easily select automations from a well-organized view featuring all active and inactive automations, complete with automation previews, names, and labels. Add Contact and Deal Note Actions Easily add and edit personalization tags in your notes, with streamlined access to all Contact, Deal, Account, and Custom Object personalization tags for better organization. Site Message Action All-new layout with a streamlined setup for selecting or creating site messages. We've made the process more intuitive, with easier steps for specifying where your messages will be displayed. Discover new location options and effects for customizing how and where your messages appear on your website. Additional ResourcesBlog: Setting new standards for marketing automation in 2024 Getting started with site messages How to use split action in automation Start and end other automation actions explained Add a note action explained

We’re excited to announce the release of our new Labels Management page and experience, designed to give you greater control, consistency, and flexibility in organizing and managing your labels across the platform. Key FeaturesGlobal label management Enjoy a unified process for adding, editing, and deleting labels, ensuring consistency and ease of use across the platform. Dedicated labels page Access a dedicated page within settings where you can manage all your labels in one place, providing a centralized and efficient way to organize your labels. User group labels You can easily toggle the update on/off allowing you to test the new features and make adjustments before fully adopting them.Benefits Streamlined workflow With labels managed in a centralized page, you can organize your assets more efficiently, reducing time spent searching for or creating labels. Consistency Global access to labels ensure that all users and teams are aligned, maintaining consistency across your campaigns and assets. Upgrade InstructionsGlobal Label Management is available for all customers.   Label Management Page is available for all customers on Plus, Pro, and Enterprise.

We are excited to announce the release of AI Image Generator, a powerful new feature designed to elevate your visual content creation. Generate high-quality custom images directly within the email designer, saving time and ensuring your visuals align perfectly to your email and brand.  Key FeaturesInstant prompt to creation: Generate unique and specific images in seconds with the power of AI. Refine your image with image styles: Select a style that best suits your email campaign.Benefits Save time and resources Effortlessly generate stunning, high-quality images in seconds, freeing you up to focus on strategy rather than getting bogged down in content creation. Instantly produce custom graphics on demand, eliminating the need for additional resources. Ease of use Intuitive design that empowers anyone—regardless of experience—to create professional-grade images with ease. Upgrade InstructionsAvailable for all customers on Plus, Pro, and Enterprise. Plus: 20 images/month Pro: 50 images/month Enterprise: 100 images/ monthAdditional ResourcesHow to create AI images in ActiveCampaign Video Demo of AI Image Generation

We are thrilled to announce a complete redesign of our Pushdown Campaign flow in ActiveCampaignHQ! This update brings a modern, streamlined experience to creating and managing pushdown campaigns for your subaccounts, all while retaining the powerful functionality you rely on today! What's NewSingle-Page Interface: We’ve transformed the multi-step, multi-page process into a sleek, single-page experience. All the information you need is now at your fingertips, reducing clicks and saving time. Intuitive Layout: Campaign creation steps are now arranged in logical buckets on one page, providing a clear overview of your pushdown campaign setup at a glance. Smart Popups: Intelligent popups guide you through selecting information, making the process more interactive and user friendly. Modernized Design: The entire interface has been refreshed with a contemporary look and feel, aligning with current design standards and improving overall usability.Key ImprovementsStreamlined Workflow: Create pushdown campaigns more efficiently with fewer clicks and less navigation between pages. Enhanced Visibility: See all campaign elements on a single page, allowing for easier review and editing. Improved User Experience: Enjoy a more intuitive and visually appealing interface that makes pushdown campaign creation feel effortless.Benefits of the UpdateEnhanced Efficiency and Time Savings: Complete your pushdown campaign setup faster and manage all aspects from one centralized view, saving valuable time. Reduced Complexity: Enjoy a clearer, more intuitive pushdown creation process with improved visibility of all elements. Familiar Power, Enhanced Usability: All the features you rely on - including segmentation, scheduling, and more - are still available, now seamlessly integrated into a more user-friendly interface for easier access and use.Setup InstructionsThis update is automatically available to all ActiveCampaignHQ users. To experience the new Pushdown Campaign flow:Log in to your ActiveCampaignHQ account Navigate to your Campaigns page Select “Create Pushdown Campaign”Additional ResourcesACHQ Campaigns How to create segments in ActiveCampaign Advanced Segmentation for Pushdown Campaigns

We’ve enhanced several automation actions (specifically for Subscribe & Unsubscribe from List, Add & Remove Tag, Perform Math) with improved layout and functionality to make them easier to navigate and set up, allowing you to automate your marketing processes more quickly. What's NewSubscribe & Unsubscribe from List: With an improved layout, you no longer need to scroll through drop-down menus to select your lists. All lists are now displayed in one clear menu for easier selection. Add & Remove Tag: Experience a more efficient setup process including improved tag search. Perform Math: A consistent and intuitive configuration process and more organized access to all Contact and Deal fields. Use CasesSubscribe & Unsubscribe from List: Last chance before email unsubscribe  Add & Remove Tag: Add an engagement tag Perform Math: Track ad clicks from social  Additional ResourcesSetting new standards for marketing automation in 2024 Subscribe & Unsubscribe from List: How to manage unsubscribes and list associations in automations Add & Remove Tag: Tag ad or site clicks Perform Math: Track ad clicks from social  

We've enhanced the “Send SMS” automation action with more intuitive and easier-to-navigate configuration steps. SMS is available as an add-on for the following plans: Marketing Plus, Professional, and Enterprise Sales Plus, Professional, and Enterprise.  New customers as of June 3, 2024: Check our pricing page to see if this feature is included in your plan.Key ImprovementsBrand-New Personalization Experience: Enjoy a consistent and intuitive personalization process with chip-based tags for easier editing, type-ahead functionality for quick access, and comprehensive access to all Contact, Deal, Account, and Custom Object personalization tags. Modernized design and improved navigation: Enjoy a visually appealing and more efficient setup process. SMS message preview: See your message exactly as it will appear to your contacts. Use CasesSend SMS when a contact when a contact abandons a cart Collect customer feedback and online reviews by sending SMS text message Send SMS reminders for your webinars, virtual conferences, and other events Additional ResourcesHow to send SMS messages to your contacts Purchasing the SMS add-on and credits Setting new standards for marketing automation in 2024

Every detail matters to provide the best automation experience. Our enhanced automation canvas introduces a collection of small but mighty improvements designed to enhance usability, functionality, and overall experience. You’ll also notice a much faster experience loading your automation!  What's newAutomation minimap: Quickly get an overview of your entire workflow and understand your view against the larger automation. Zoom controls: Fine-tune your view with new zoom controls, allowing you to zoom in for detailed adjustments or zoom out for a broader perspective. Fit to screen: Optimize your workspace with the “Fit to Screen” option, enabling you to see your entire automation at a glance. Download automation as a PNG: Share and review your workflows easily by downloading your automations as PNG files. Improved usability for “Go To” actions: Enhanced usability of “Go To” actions makes directing the flow of your automations more intuitive. Automatic End Automation Indicator: We've removed the necessity of adding an end action to your automation. If there are no proceeding actions, the builder will now automatically add an end automation indicator, saving you time and effort. New sleek design, same powerful automation: The modernized automation builder will feature an optimized design that will ensure quick and smooth building, even with complex workflows. Upgrade and Setup InstructionsThese enhancements are available on all plans. Additional Resources Setting new standards for marketing automation in 2024 How to view your automation

We’re thrilled to introduce the OneSignal CX App! You can easily send push notifications and transform the way you engage with your audience. This integration is now available for all ActiveCampaign plans. What's NewWeb Push Notification Action Trigger: Automate alerts for web visitors. Mobile Push Notification Action Trigger: Reach users on their phones.BenefitsAutomate Your Notification: Easily set up web & mobile push notifications as part of your ActiveCampaign automation workflows. Make More Sales with Urgent Messaging: Send compelling offers and promotions that create urgency and drive immediate action. Get Feedback Fast: Prompt users for reviews and feedback instantly to capture valuable insights and improve your service. Increase Engagement: Send targeted push notifications that drive traffic, increase app interactions, and spur repeat purchases. Customizable messaging: Use pre-built OneSignal templates or craft your messages from scratch. Personalize Notifications: Customize messages with your contact, deals, and account data.Additional ResourcesConnect OneSignal to ActiveCampaign to send push notifications

Get ready to supercharge your targeting capabilities! We are excited to announce the release of Advanced Segmentation for Pushdown Campaigns, now available for all ActiveCampaignHQ customers. This new feature enhances the functionality of our product, providing users with the ability to apply saved segments from their parent account to pushdown campaigns for their subaccounts, enabling more precise and efficient campaign targeting. Key FeaturesSegment Selection Dropdown in ACHQ Pushdown Campaign Workflow Seamless Application of Parent Account Segments Segment Creation Button for Quick Access  Selected Segment Display in Review Step BenefitsEnhanced targeting Leverage saved segments from your parent account to target your audience with accuracy in your pushdown campaigns, ensuring your message reaches the right audience.Streamlined workflow Enjoy the simplicity of selecting and applying segments effortlessly, which reduces the time and effort required to create targeted campaigns, driving overall efficiency.Greater customization Whether you’re creating new segments or utilizing existing ones, you can easily adapt your pushdown campaign to meet specific goals and audience needs, offering a more personalized experience. Better preview Gain confidence in your campaign setup with the ability to review and verify applied segments before sending, ensuring your campaign is aligned with your targeting strategy. Upgrade and Setup InstructionsThis feature is available in the pushdown campaign workflow. To use it:Start creating a pushdown campaign In Step 1 (Campaign Detail), look for the new "Select a saved segment" dropdown Choose a segment or create a new one using the provided button Complete your campaign setup as usual, reviewing the applied segment in the final step Additional ResourcesACHQ Campaigns How to create segments in ActiveCampaign

We are excited to announce the launch of our new AI Brand Kit. Say goodbye to hours spent on design and content creation. With this powerful tool, you can effortlessly generate consistent, on-brand campaigns and content, allowing you more time to focus on strategic initiatives. Key FeaturesImport your brand details Import your brand’s colors, fonts, logos, and social links directly from your website or domain and save them as a brand kit. Ready-to-use branded email templates AI-generated email templates and content are seamlessly customized to align with your brand’s unique style. BenefitsIncrease marketing efficiency Save time with AI-crafted emails that are ready for review and minor edits, reducing design and content creation efforts so you can focus more on strategic growth. Ensure brand consistency Generate follow-up emails that incorporate your brand's elements, ensuring consistency in all communications. Personalization Leverage AI Campaign Follow-Ups combined with your brand kit to deliver personalized experiences to your customers, maximizing impact and engagement. Upgrade and Setup InstructionsAll customers can use this feature to create a single brand kit.Customers with Plus and above can create multiple brand kits. To import and assess multiple brand kits, you can navigate to Settings > select Brand Kits. Additional Resources How to create an AI Brand Kit

We are thrilled to unveil our latest innovation: Enhanced Pushdown Campaign Reporting, now available for all ActiveCampaignHQ customers! This powerful new feature revolutionizes the way you analyze and optimize your pushdown campaign performance, offering a centralized hub for comprehensive insights.  Key FeaturesCentralized Reporting Page Aggregate + Individual Campaign Performance View Customizable Data Range Advanced Filtering Export Functionality Quick Access to Campaigns and Sub-accounts BenefitsImproved insights Access a centralized hub that provides a complete overview of your pushdown campaign performance, enabling data-driven decision-making. Efficient analysis Compare key metrics across multiple campaigns and benchmark them against baseline averages, simplifying the optimization process. Customizable data exploration Tailor your data view by customizing data ranges and applying advanced filters to spotlight the information most important to your needs. Drive Productivity Quickly access specific campaigns and sub-accounts directly from the reporting page, saving time and allowing you to focus on strategic initiatives. Upgrade and Setup InstructionsTo access this new feature, simply click on the "Reporting" option in the top navigation menu of your ActiveCampaignHQ dashboard. No additional setup or upgrade is required. Additional ResourcesACHQ Pushdown Campaign reporting overview ACHQ Campaigns

We are thrilled to introduce the Preference Center, now available in Forms. This powerful new feature allows users to collect and manage contacts' communication preferences more efficiently, improving data quality and segmentation for better personalization of the customer journey. Key FeaturesCollect communication preferences Users can now gather detailed preferences from their contacts, allowing for better-targeted communication and engagement. List subscriptions Subscribers can opt into specific lists they’re interested in, ensuring they receive relevant updates and information Add preference center in your email campaigns Easily add a link to the preferences center in your email campaigns, allowing contacts to update their preferences seamlessly. Improved Segmentation capabilties Utilize the collected preference data to create more refined and effective audience segments. How it worksNavigate to the Forms index page to find the new Preference Center feature. Configure the communication preference options according to your business needs. Add the preference center and unsubscribe link as a saved block to add or update your email campaigns Use the data collected to segment your audience and personalize your email marketing strategy Reduce unsubscribes by allowing your subscribers to select the content that resonates BenefitsIncreased Engagement Relevant and personalized communication leads to higher engagement rates and stronger customer relationships. Compliance and Trust Ensuring that communication aligns with contacts' preferences helps maintain compliance with data protection regulations and builds trust with your audience. Deliverability Targeted and preference-based communication reduces the likelihood of emails being marked as spam or leading to unsubscribes, enhancing overall deliverability rates. Upgrade and Setup InstructionsThis feature is currently available on Plus and above accounts. Additional ResourcesHow to create a Preference Center Add your Preference Center to a Campaign

We’re excited to announce an update that allows you to trigger instant automation after sending a campaign. With this update, you can automatically kick off an automation and let AI create your follow-up email based on your prompt. This saves you time, boosts engagement, and maximizes your campaign impact with personalized follow-up communications. Key EnhancementsChoose to automatically kick off a follow-up automation immediately after a campaign is sent. Enter a prompt and it will create a simple automation and let AI construct the initial version of the follow up email. The AI generated emails are tailored based on the content you specify, ensuring relevance and higher engagement. BenefitsIncreased engagement: Relevant and personalized communication leads to higher engagement rates and stronger customer relationships. Save time: Automate the creation of follow-up emails, freeing time for other strategic tasks. Optimized campaign impact: Streamline your follow-up process to boost overall campaign effectiveness. Setup InstructionsThis feature is currently available for all customers. Additional ResourcesCreate and send a campaign

We’re excited to announce an enhancement to our email designer with an updated link modal. This improvement offers better visibility and accessibility for links and their actions, making it easier for users to seamlessly add links to their email campaigns. There is now enhanced visibility and ease of creating links, you can view URLs and set up link actions to automate responses when contacts click links. What's NewA modal will appear whenever you click on the link icon in the navigation bar. Expand the link modal with the expand icon to view the entire URL. Use the keyboard shortcut Command+K after selecting text or an image to open the link modal. The full link will be displayed when you hover over it in the modal. Key Improvements Available for marketing and Bundle customers  This is not available in the classic email designer  How it worksCurrently, the link modal is located within the right-side toolbar, making it difficult for users to view the entire link. With the updated link modal, users can now easily see the full link and initiate link actions to automate workflows when contacts click on them. Additional ResourcesHow to add a link action How do I tag contacts when they click a link in my campaign? 

You can now attach files on direct 1:1 emails sent through connected email accounts across contact, account, and deal records.  Whether it's proposals, presentations, or important documents, you can now seamlessly share files while engaging with your prospects and customers.  BenefitsShare supplementary information, documents, or resources related to the email's topic, enriching the communication and providing additional context. Eliminate the need for separate file sharing platforms or links, streamlining the communication process for both the sender and recipient. Files such as presentations, images, or diagrams can serve as visual aids to better illustrate points or ideas discussed in the email, enhancing understanding and engagement.   Use CasesShare contacts, proposals, and presentations Link out to relevant visual aids such as images and diagrams Setup InstructionsActiveCampaign for Sales - Plus, Professional, and Enterprise ActiveCampaign Marketing & Sales Bundle - Plus, Professional, and Enterprise 2024 ActiveCampaign plans - Pipelines add-on and Pipelines & Sales Engagement add-on Must have a connected email established to access the feature Additional ResourcesConnect your email account to ActiveCampaign How to attach files to a 1:1 email

You can now trigger automated workflows when files are downloaded from a direct 1:1 email. Triggering an automation based on file downloads from direct emails enhances engagement, allows for timely follow-up, and provides valuable insights to optimize marketing communication and sales strategies. Benefits Automate timely follow up with your contacts based on their interaction with a file. Adjust lead scores and prioritize follow-up efforts based on file downloads. A downloaded file may indicate higher interest or engagement with your content, which can influence lead scoring and segmentation. Personalize communication based on the specific file downloaded. For instance, if a prospect downloads a product brochure, you can automatically send them additional product information or promotions tailored to their interests.  Use CasesSend a follow up email when someone downloads a file Schedule a follow up appointment or call based on a download Assign a task to a team member to discuss the content of the downloaded file Setup InstructionsActiveCampaign for Sales - Plus, Professional, and Enterprise ActiveCampaign Marketing & Sales Bundle - Plus, Professional, and Enterprise 2024 ActiveCampaign plans - Pipelines add-on and Pipelines & Sales Engagement add-on Must have a connected email established to access the feature Additional ResourcesHow to trigger automations in ActiveCampaign

We are thrilled to announce a highly requested update to ActiveCampaign’s Stripe integration. This update brings several enhancements and improvements to the existing functionality, providing users with an even better experience. What's New You can also now sync Order and Subscription data from Stripe into your ActiveCampaign account. Stripe Customer, Invoice, Charge, Checkout Session and Subscription events create and update contacts in ActiveCampaign.  Benefits Share Order Status Efficiently Trigger actions based on order status changes, such as driving completion of pending orders, expressing gratitude to completing shoppers, and identifying issues with failed, returned, canceled, or refunded orders. Streamline subscription management with Recurring Payments Engage customers at key points in their subscription journey to increase customer lifetime value (CLV), drive average order value (AOV), and reduce churn.  Use CasesWelcome Sequence to New Recurring Payments Customer Content Digest for Recurring Payments Customer Win-Back Email for Recurring Payments Customer Product Recommendation for Recurring Payments Customer Payment Failed for Recurring Payments Customer Trial Ending Notification Trial Ending Drip Series Invoice Payment Failed Follow-Up Refund Follow-Up Additional ResourcesHow to connect your Stripe account to ActiveCampaign Watch the Recurring Payments Demo How to Get Started With a Subscription Business in 8 Steps 4 Email Marketing Automations Needed for Subscription Business Model Growth How to Master Customer Retention for Your Subscription Business with Marketing Automations 

We're excited to introduce AI-powered automation recommendations tailored to your industry and business goals. With this new capability, activating fully-built automations is now as simple as a few clicks, empowering you to focus on what truly matters—engaging with your customers and driving your business forward. This feature is available on all plans. Available for the following industries: Accounting & Financial Institutions Consulting & Agencies Bloggers & Authors E-commerce & Retail Entertainment & Events Fitness & Nutrition Healthcare Media & Publishing Non-profit Organizations Online Training & Education Real Estate Software Companies Travel & Hospitality How does it work?All you need to do is specify your desired goal, and our automation builder will take care of the rest. In just a few clicks, you'll be presented with three fully-built automation options, each complete with industry-specific actions and email content. From there, you can either activate the preferred automation as is or customize it further to better suit your unique needs.Navigate to “Automations” Toggle on “AI Recommendations” in the top right corner Select your goal Choose from three fully built automations customized to your industry Activate automation as is or custom further Benefits Efficiency Activate powerful automations with minimal effort, saving you time and allowing you to focus on high-value activities. Personalization Enjoy hyper-personalized recommendations that cater specifically to your industry and goals, enhancing the relevance and impact of your campaigns. Proven Success Leverage automations built on industry best practices, ensuring your strategies are aligned with methods that drive results.   Additional ResourcesActivate AI-Generated, Industry Specific Automations in Just a Few Steps

Recently, we have observed a significant increase in automatic bot unsubscribes. These are often caused by antivirus scans and link scanners that automatically click on links to check for malicious behavior. Unfortunately, this can lead to false unsubscribes when the scanners follow unsubscribe links found in emails. To better detect and eliminate such bot activities, we have implemented a new human verification challenge to prevent automatic bot clicks on the unsubscribe button in emails. What's NewContacts flagged as potential bots will encounter a human verification challenge to confirm their unsubscribe request Key Improvements Protects Lists Prevent automatic unsubscribes by email scanners, safeguarding your contacts’ presence on your email lists. Improved Accuracy Ensures that unsubscribe requests are genuine, maintaining the integrity of email lists. Additional ResourcesWhat is bot unsubscribe protection? Use two click unsubscribe in your ActiveCampaign Emails Review the Unsubscribe report for your automated campaigns Filter suspected bot clicks within reports Why does my campaign have so many link clicks

This update applies to customers with the SMS add-on who send messages from the UK. Under new UK regulations, you must send SMS messages from a registered UK number if you’re targeting UK recipients. We are thrilled to announce an enhancement to the SMS manager that streamlines the registration process. This update simplifies the steps needed to register your brand and obtain a UK number for sending SMS messages, providing a more seamless experience for users. What's NewA new form for SMS registration directly within the SMS manager Key ImprovementsUsers can now complete the Know Your Customer (KYC) compliance registration directly within the app. ActiveCampaign will submit this information on behalf of our customers to automate the KYC verification process.  Track your progress through a status tracker located in the SMS manager. Benefits Streamlined accessibility that saves time, reduces friction, and enhances the overall experience. Registrations that are approved and sent from a local number will experience enhanced deliverability and engagement. This is due to the newly assigned UK numbers being deemed more trustworthy, thereby increasing the likelihood of message delivery to the intended recipient.  Upgrade and/or Setup InstructionsTo access this feature, users will need SMS add-on.  Complete registration by September 30, 2024, to avoid any disruption in your messaging services. Once approved, you will receive a new local number to update the areas needed in your marketing assets. We'll automatically update your SMS automations and subscriptions with the new number for a seamless transition. Additional ResourcesAbout SMS UK Regulation Updates Getting Started with SMS in ActiveCampaign

We’re excited to announce our new WhatsApp integration via Spoki, the leading WhatsApp and conversational marketing platform. This integration taps into the power of WhatsApp and marketing automations to revolutionize the way you engage with your audience across channels, creating personal 1:1 experiences at scale. Available in North America and Europe. Key Features Seamlessly connect Spoki WhatsApp automations with ActiveCampaign automations Add Spoki steps in ActiveCampaign automation to send automatic WhatsApp messages, update WhatsApp Contact in Spoki, and start Spoki WhatsApp automation. On the other hand, add ActiveCampaign steps in Spoki automation to start an ActiveCampaign automation when an event happens in Spoki WhatsApp chat embedded directly in ActiveCampaign Effortlessly manage conversations and view all the information within your Contact record and Deal record, streamlining communication and boosting productivity. View customers’ Spoki WhatsApp activities in ActiveCampaign Track and view all events or activities triggered by Spoki Whatsapp automations in the Spoki Custom Object or activity timeline of the Contact record in ActiveCampaign  Benefits Boost lead generation and engagement Capture leads via WhatsApp with UTM tracking, automatically send personalized welcome messages to nurture and drive conversations. Accurately track lead sources and channel effectiveness to optimize marketing strategies in real-time. Enhance sales and conversions Reach your customers where they are by seamlessly integrating timely email communication and WhatsApp messages to embrace an omnichannel approach. Send targeted campaigns based on customers past interests, abandoned cart, or purchases and offer exclusives to enhance sales and conversions. Improve operational efficiency Automate reminders that are sent to customers in advance via WhatsApp to review the appointment and update the calendar to reduce no-shows.  Setup InstructionsThis integration is available to all ActiveCampaign customers in North America and Europe regions.Connect WhatsApp by Spoki to ActiveCampaign WhatsApp by Spoki integration FAQs Use WhatsApp by Spoki to send messages with ActiveCampaign automationAdditional ResourcesWatch a demo Learn more about the Spoki integration with ActiveCampaign 3 ways to improve your company performance with Spoki integration with ActiveCampaign Access the integration via Spoki

We are excited to announce a significant update to your Zendesk Support integration, now available for all plans using Zendesk & ActiveCampaign. This update allows users to map critical data from Zendesk tickets into ActiveCampaign beyond just contacts, including: deals, accounts and private custom objects, furthering your ability to power more personal 1:1 experiences at scale. Setup InstructionsHow to connect Zendesk Support to ActiveCampaign

We've improved how SMS replies are displayed at the contact record level, eliminating the need to navigate through the reporting dashboard. Now, users can conveniently view replies directly within the contact details. Key Improvement Users can now see SMS replies through the recent activities section and conveniently access them within the contact tab.   BenefitsNow users can track and manage SMS replies at the individual contact level. Setup InstructionsTo access this feature, users will need SMS add-on.