Company Announcements

Coming soon: Flexible Date/ Time Conditions & New Wait Steps! Hey everyone! It’s me, Joann from the ActiveCampaign Product Marketing team. I’m back with another update that I think you guys will love! We hear you! Thanks to your feedback and upvotes, we’re thrilled to announce some highly requested improvements in our automations is coming soon. 🏆 🎉 What’s coming your way? 🚀 Flexible Date/Time Conditions Say goodbye to limitations and hello to a more flexible and streamlined setup for your conditions! You’ll soon be able to: Adjust and set timezone, month, date, year, and time all in one condition. ⏳New Wait Steps More flexibility + possibilities! Building on our current wait steps, which allow you to wait for a set period of time or until specific conditions are met, we’re excited to introduce two new wait steps: Wait until a specific day/time This is good to use for precise scheduling (e.g. November 24 at 6:30 AM) Wait until a custom date field m

We’re kicking off the year with plenty of learning opportunities! Check out our events in a city near you: January Events Phoenix Study Hall 2025-01-14T06:00:00Z→2025-01-15T06:00:00Z Register here. The Automation Lab 2025-01-28T06:00:00Z Register here. Köln, Germany Study Hall 2025-01-27T23:00:00Z→2025-01-28T23:00:00Z Register here. New York City Study Hall 2025-01-28T05:00:00Z→2025-01-29T05:00:00Z Register here.

503 ERRORS RESOLVED ✅ Just a heads up on an issue we experienced over the weekend… This has since been resolved, but the issue impacted account logins, and you may have seen 503 errors in your account. If you are still having trouble logging in, please DM me so I can escalate to our team internally.

What if your next big email campaign could just magically… appear? Meet the new AI Campaign Builder! We’re excited to announce the launch of the AI Campaign Builder, a game-changing tool designed to help you create personalized, high-quality campaigns in seconds! Now, with a single prompt, you can generate complete email campaigns tailored to your audience with AI-powered content, design, and call to actions– all while maintaining brand consistency. Key Features AI-powered campaign creation Generate a full campaign from a single prompt that’s tailored to your audience. Apply quick edits Easily make adjustments to content, swap out images, and update links without having to start from scratch. Template customization Choose from a variety of different layouts that maintain brand consistency while offering flexibility in design. Editable campaign preview Easily adjust content, images, calls to action, and links directly in the campaign preview. How to create an AI-generated cam

We have a busy November here at ActiveCampaign! Dive into a Study Hall, sponsored event, or networking opportunity with us in a city near you! 👇 November Events Franchise Expo Austin 2024-11-15T06:00:00Z→2024-11-16T06:00:00Z IRA Emerging Franchisor Conference 2024-11-18T06:00:00Z→2024-11-20T06:00:00Z Köln, Germany Study Hall 2024-11-18T23:00:00Z→2024-11-19T23:00:00Z Charlotte Study Hall 2024-11-19T05:00:00Z→2024-11-20T05:00:00Z London Study Hall 2024-11-26T00:00:00Z→2024-11-27T00:00:00Z Digital Marketing World Forum Europe 2024-11-25T23:00:00Z→2024-11-26T23:00:00Z Registration for Study Hall Register to join one of our in-person workshops for hands-on learning within your own ActiveCampaign account here.

We’re excited to introduce the new Brand Kit Color Picker in the Email Designer! You can now seamlessly select your brand kit’s colors directly while designing emails, ensuring every message reflects your unique brand style with ease. How to Use It: Go to Campaigns from the left menu. Open an existing campaign or create a new campaign. On the Campaign Summary page, click the Campaign Designer on the right. Select the section or container you want to update. In the right-hand menu, click on the color field you want to update, and the color picker will appear. Your brand kit colors will be displayed at the top of the Saved tab. Just click to select one! Pro Tip: If you have multiple brand kits, you can easily switch between them. Simply click the dropdown arrow next to the brand kit name and choose the one you want to apply. The colors for that brand kit will automatically load in the color picker. This is available for all plan tiers, multiple brand kit is available to Plus and above

We are excited to announce a new update to the Campaigns Calendar featuring best send times! This update is designed to optimize email campaign scheduling based on your account data, making it easier for you to plan, organize, and execute campaigns effectively! Key Features: Best send time recommendations: Receive AI-driven suggestions for the optimal send times based on your audience’s engagement patterns. How to enable or disable best send times: Select Campaigns > Calendar view tab. In the calendar month view you can navigate to the right hand top corner and switch on the toggle to reveal best send day. You can also choose the date you want to send and reveal best send times. Additional Resources: ActiveCampaign Help Center Campaign Calendar is available Plus, Pro, and Enterprise customers.

We are excited to announce the release of BotSense! This new feature offers accuracy by filtering out invalid data, ensuring your metrics reflect genuine user engagement, and improving overall campaign effectiveness. BotSense uses Artificial Intelligence to filter out Mail Privacy Protection bot activity and clicks, providing a more accurate view of your email campaign performance. Key Features Bot Detection Accurately filters out bot-generated email opens and clicks to ensure your metrics reflect genuine user engagement. Seamless configuration Easily activate or deactivate bot detection with a single dropdown, applying changes immediately across all reporting. By using BotSense, marketers gain access to accurate open and click rates, enabling better decision-making and optimization. This leads to improved campaign effectiveness, higher conversion rates, and maximized ROI. How to enable or disable BotSense: Click Settings > Advanced on the left menu. Click BotSense. Click t

Our new and improved Automation Builder is now LIVE! We’ve rolled out major updates to make your automation building experience more intuitive, user-friendly, and faster than ever. Check out a demo of the new experience HERE. What’s new: Simple campaign creation: You can now create and manage email campaigns right in the automation builder (it’s quick and simple). Fresh design: The builder has a new look. Whether you’re a beginner or have built automations for years, it’s now simple to create advanced ones. Find actions fast: Use the new “+” icon to search and add actions quickly. It shows suggested actions based on what you’ve done before, making your work quicker. Quick and easy setup: It’s now simpler to set up dozens of actions. With new layouts, personalization options, and the ability to design emails and notifications right in the builder, you’ll spend less time setting up and more time connecting with your customers. With the new builder, you’ll save time and work smarter. T

Hi everyone, I’m Joann from the product marketing team at ActiveCampaign and I’m so excited to share about a new segments experience coming soon! 😀 Update:9/30/24- This is now available to all accounts and plan tiers. Update: 9/25/24- We are currently in early access phase + instructions are added to this post for these updates. What’s new? 🙌 📄 New segment index page We’re bringing segments out to a dedicated page within the contacts tab to give you more visibility into your targeted audience. Get started quickly and see your active vs total contacts in an organized and manageable view. Navigate to the contacts tab and you will see the new Segments overview page in the sub-navigation. Select Segments to review and manage all your segments Existing Segments: You will see your existing segments within Lists tab under contacts. To better organize and manage your segments, convert your most-used segments over to the new segments page. ⚙️ AI-suggested

Question for anyone and everyone in the ActiveCampaign community… What type of in-person events & trainings do you find most valuable? What kinds of ActiveCampaign events would you not want to miss? Please share any thoughts, big or small, thank you!

Hi everyone, I’m Kenzie from the product marketing team at ActiveCampaign and I’m so excited to share about an enhanced automation building experience coming soon in the upcoming weeks! 😀 What’s new? 🙌 🔍 A New Action Search Modal Our new Action menu is being designed to make selecting and searching for automation actions easier than ever before. With this update, you will enjoy improved discoverability, a modernized look, and the introduction of Suggested Actions tailored to your business and use case for more efficient automation building. Improved action search and quick add: Our new action search functionality allows you to find the actions you need instantly. Simply type in the action you’re looking for, and our quick add feature will help you add it to your automation in seconds. Better action discoverability: The updated menu enhances action discoverability, making it easier for you to explore and select the right actions for your automation, whether y

We’re excited to introduce AI Campaign Follow-Up! Designed to help you stay connected with your audience effortlessly, this tool ensures your follow-up messages are timely, personalized, and impactful with a single prompt. Key Benefits: No need to manually track every single email. Our AI sends follow-up messages automatically, based on your command and campaign interactions. Start clicking with your customers. Tailor your follow-ups to each customer’s journey based on their interests. Free up time for the big ideas. Focus on the strategic initiatives while AI handles the follow-up tasks for you How to use: Choose to automatically kick off a follow-up automation immediately after a campaign is sent. Enter a prompt and it will create an automation. Let AI construct the initial version of the follow-up email. The AI generated emails are tailored based on the content you specify, ensuring relevance and higher engagement. Join the conversation and let us know how AI Campaign Follow-Up

Giving you a backstage view of the Product Keynote tomorrow! Register now to hear directly from our Chief Product Officer, Chief Technology Officer, and Director of Product Design about the latest trends in marketing automation and how you can leverage these insights to stay ahead. We will also share some groundbreaking new features with predictive capabilities that will transform your marketing campaigns. Lock in your spot: Product Keynote | ActiveCampaign Date: September 12, 2024 Times: AMER 1:00PM CST | EMEA 3PM CEST | APAC 11AM AEST

We are excited to announce the release of AI Image Generator, a powerful new feature designed to elevate your visual content creation. Generate high-quality custom images directly within the email designer, saving time and ensuring your visuals align perfectly to your email and brand. The AI image generator is located in the Content Manager and can also be accessed while you are creating an Email Designer campaign. How to access the Content Manager: Option 1: Directly open the Content Manager Click Campaigns on the left menu. Click the Content option on the left of your screen. Option 2: From the Email Designer Open the direct or automated campaign you want to modify. Go to the email designer. Drag the “Image” block to your campaign layout. Click the “Image” block. The Campaign Manager modal will open. How to create an AI image in the Content Manager: From the Content Manager, click the “Generate image” button. Type in a detailed prompt describing your desired image, including

📣 Exciting updates are here! We’ve enhanced several automation actions, including Split, Start, Exit, Add Contact & Deal Note, and Site Message, with a more intuitive layout and improved functionality. 🆕 What’s New: Split Action: Now has its own section, separated from Even Split, with a new segmentation builder. Start/End Other Actions: Streamlined menus for easier navigation. Contact & Deal Notes: Enhanced access to personalization tags. Site Message: Simplified setup and more customization options. Explore these updates and see what’s coming next! 🚀

We’re thrilled to announce the launch of our AI Brand Kit, designed to make your email marketing easier than ever before! No more spending countless hours on design— AI Brand Kit automatically pulls your brand’s colors, fonts, logos, images, and social links to create email campaigns with ease. With AI Brand Kit you can: Increase marketing efficiency: Save time with AI-crafted emails that are ready for review and minor edits, reducing design and content efforts so you can focus on strategic growth. Ensure brand consistency: Generate follow-up emails that incorporate your brand’s elements, ensuring consistency in all communications. Personalize, personalize, personalize: Leverage AI campaign follow-ups combined with your brand kit to deliver personalized experiences to your customers, maximizing impact and engagement. Ready to give it a try? Log into your ActiveCampaign account and navigate to the Campaign Templates section. Check for AI-generated templates based on the websit

We are thrilled to launch Angles & Insight today! Through these debates, we aim to shatter the echo chambers and help you build winning strategies for your team in fast-changing times. Each episode will spotlight two tech leaders facing off on specific issues from different perspectives. First up, our own Casey Hill sits down with software leaders Jason Lemkin (SaaStr) and Wade Foster (Zapier). Topics in Episode 1 include… Does remote work hurt productivity? What marketing channels are winning in 2024? Should you develop owned assets or lean into “walled gardens”? What is AI hype vs. AI reality? How fast will changes occur? What are some leading AI-first brands? Introducing the "Angles & Insight" Podcast! A Debate Show about Tech Click to listen to the full episode here! Like the podcast? Please leave us a rating in the app store and tell us what you think!

This year, we are rolling out significant updates to our automation building experience to make it more intuitive, user-friendly, and performant. Part of this redesign involves enhancing our automation actions. Here’s whats new this week: SMS Personalization: Experience a consistent and intuitive personalization process with chip-based tags for easy editing, type-ahead functionality for quick access, and comprehensive access to all Contact, Deal, Account, and Custom Object personalization tags. Our modernized design and improved navigation make the setup process visually appealing and more efficient. Plus, you can preview your SMS messages to see exactly how they will appear to your contacts. CX App Actions: We’ve made an exciting upgrade to our CX app actions to enhance personalization capabilities within your marketing strategies. CX apps that include personalization features such as Slack and Postmark can now seamlessly access data from Accounts, Deals, Ecommerce, and Custom Object

We’re kicking off the month with exciting updates to our Automation Canvas. Want a tour? Check out this demo! Our enhanced automation canvas introduces a collection of small but mighty improvements designed to enhance usability, functionality, and overall experience. You’ll also notice a much faster experience loading your automation! These enhancements are available on all plans. What’s new? Automation minimap: Quickly get an overview of your entire workflow and understand your view against the larger automation. Zoom controls: Fine-tune your view with new zoom controls, allowing you to zoom in for detailed adjustments or zoom out for a broader perspective. Fit to screen: Optimize your workspace with the “Fit to Screen” option, enabling you to see your entire automation at a glance. Download automation as a PNG: Share and review your workflows easily by downloading your automations as PNG files. Improved usability for “Go To” actions: Enhanced usability of “Go To” actions makes direc

You may have received a notification about a change to our pricing and packaging… We know there will be lots of questions as you adjust through this transition, and our team is here to help! Here are a few questions you may have right off the bat: How can I see my new pricing? Admins will be able to view their new pricing options and current plan in their billing area within their account(s). When will my pricing change? Please review your email and account details for a specific timeline. What if I didn’t receive an email? All accounts with a plan or price update have been notified via email to the account owner. If you haven’t received an email, there are no changes to your account at this time. Please get in touch with us anytime if you have additional questions or want to double-check. What options are available to stay with the same price? When you receive notification of your migration plan, please review your plan and all the changes with your package and pricing within your bil

We’re excited to invite you to our upcoming webinar on July 31st, where we’ll unveil the latest updates and enhancements to the ActiveCampaign platform. Plus, hear from product experts about new features coming this quarter and get your questions answered in real time! During the Q3 Update, we’ll cover: 📈 New contact preferences to boost engagement: Explore the new preference center to drive more personalized communications and improve deliverability. 📎File attachments to enhance outreach: Share important documents effortlessly and automate your workflow based on file downloads. 🎯 AI-generated automations tailored to your industry: Set up fully customized marketing automation with industry-specific actions and email content in seconds. 👀 Preview of upcoming features: Re-engage potential customers who abandon their browsing sessions, unlock advanced reporting features and real-time insights, generate on-brand content in minutes, and more! Register now to

Have you ever wanted to connect with our experts 1:1 and learn how to get the most out of your ActiveCampaign account? Now, it’s possible! 🤩 Book a One-on-One Strategy Session to be connected to an ActiveCampaign expert who’ll run through your current strategy, your goals, and the ins and outs of your business. They’ll even help you come up with an actionable plan to get the results you want. Learn more:ActiveCampaign

It’s easy to create labels to keep your automations, campaigns, and forms organised. But do you know how to delete or rename them? If you don’t, this video will teach you the secret to editing labels in ActiveCampaign. The secret to editing ActiveCampaign labels

You asked and we listened!👂 ActiveCampaign’s Stripe integration now syncs Order and Subscription data directly into your account! 🔄 Update your field mapping to use Order Status for triggering actions based on status changes. 🔍 Easily identify issues with failed or refunded orders. 💰 Optimize subscriptions with Recurring Payments to engage customers, increase CLV, drive AOV, and reduce churn! Learn more about this exciting update!👇ActiveCampaign Help Center