We're integrating our entire knowledge base directly into Active Intelligence – get instant answers to your questions without leaving your workflow. No more switching to support chat or hunting through help docs. It will be available across all tiers - Enterprise, Pro, Plus (limited access), and Starter (limited access).
Key Features
- Built-in knowledge base
Access our complete help documentation directly through Active Intelligence without being redirected to the support bot or navigating away from your work. - Clear, step-by-step instructions
Get detailed guidance on any ActiveCampaign feature or process with actionable instructions right where you need them. - Related resources
Receive relevant knowledge articles alongside your answers to help you understand the full context and explore related topics.
Benefits
- Stay in your flow
Resolve questions instantly without bouncing between support chat, help docs, or other resources – everything you need is right where you're working. - Get reliable answers fast
Access the same trusted information from our knowledge base through a conversational interface that understands your questions and delivers clear, helpful responses. - Save time on troubleshooting
Resolve common issues more efficiently with direct access to step-by-step guidance instead of searching through documentation or waiting for support.
Use Cases
- Technical setup questions
"How do I set up DMARC for my domain?" Get complete configuration instructions with all the steps you need, right in your workflow. - Feature optimization
"How can I send emails on the best date and time?" Receive detailed guidance on using send time optimization features with links to related best practices. - Troubleshooting issues
"Why aren't my emails being delivered?" Access comprehensive troubleshooting steps and diagnostic guidance without leaving Active Intelligence.
Upgrade and/or Setup Instructions
It will be available across all tiers - Enterprise, Pro, Plus, and Starter. (Not available to resellers or accounts that have the support chat disabled via account settings)