Skip to main content
Question

Problem with AC to Salesforce updating a field

  • June 19, 2026
  • 0 replies
  • 6 views

nddMedical

Newer to the community here!

Question regarding AC into Salesforce for updating fields. I think my automation isn’t triggering at the correct time. Here are my automation steps:

  1. Automation starts when someone submits a form
  2. Contact gets an email
  3. Internal team gets notified
  4. A new lead is created into Salesforce
  5. Tag is added  - added to salesforce
  6. Then Add lead to Salesforce campaign

I have a separate automation that is doing the following

  1. When added to salesforce tag is added
  2. Update lead source to ActiveCampaign

For someone reason the lead source isn’t updating. I have the fields mapped properly in the AC dashboard in Salesforce. I am thinking it may be the timing of it all? I tried added the “update lead source” after step 5 in the first automation but that didn’t work. The add to Salesforce campaign works although it takes 20 minutes!

Any ideas on what could be the problem?