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Pers. tags no longer supported in Webhooks?!

  • July 25, 2024
  • 1 reply
  • 509 views
A

I’m setting up and testing custom webhooks inside automations for the purpose of integrating with some 3rd party systems — lead distribution, conditional S2S postbacks, etc.

For this, I’m using custom parameters along with AC personalization tags in the webhook URL as a means to push the data in a more convenient and flexible way compared to parsing that data from the contact form data / custom field formats that are sent with the webhook.

e.g.
?contact_ID=%SUBSCRIBERID%&fName=%FIRSTNAME%&email_status=%EMAIL_VALIDATION_RESULT%&src=automation_hook

But! Since today/yesterday it’s no longer possible to save the webhook URL with pers. tags as it returns an invalid URL warning.

The catch is, I was in touch with AC support for another related issue (account-level webhooks), and there was no mention of support for pers. tags in webhook URLs being removed. 😩

Was this change intentional, or there’s some issue?

1 reply

P

Hi Aidy,

Phil from ActiveCampaign here. Thanks for reaching out, hope you had a great weekend!

I just looked into this and did some testing on my end. Fortunately, it looks like we still support adding URL queries to webhook URLs inside automations: Zight 2024-07-29 at 2.46.45 PM.

I noticed while I was testing that if you do not include “https://” in your URL, it will not allow you to save the URL and will give the “invalid URL” error: Zight 2024-07-29 at 2.57.37 PM

Would you please try to set up the webhook step again, making sure to include the “https://”, and see if it allows you to save the webhook? If not, please follow up with me here, including a screenshot of the error as well as the full URL you’re using (can be shared in a private DM or in ticket format), so that I can take another look.

I’m hopeful that this gets you back in good shape, and please don’t hesitate to reach out with any updates or questions. Have a great rest of your day ahead!

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