💡CX Tips is part of our community tips series, where we post some of the most commonly asked questions we hear from ActiveCampaign customers. Have a new question? Start a new topic by clicking +New Topic in the upper right hand corner!
💡 How do I see which automations a contact has been in?
Here are some steps you can follow—
- Click a contact’s name from the Contacts Overview to open their profile.
- Then scroll down the profile page until you see the Automations section in the Info box.
The Automations section will list all automations that the contact entered.
If a contact entered an automation more than once, you’ll see how many times they entered it in parentheses.
3. Click the hyperlinked automation name listed to see the following:
- Contact’s automation status (Active or Completed)
- Completion rate
- Date/time they completed the automation or the date they last entered the automation
- Button to view the contact’s path in the automation
- Button to end the automation for the contact (if the contact’s status is active)
- Button to edit the automation
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