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Error Message with link in Campaign

  • April 29, 2024
  • 1 reply
  • 379 views
O

Hello,

I just created a new campaign and when I send a test email and click on the link in the mail the following error pops up:

“This website cannot provide a secure connection. http://octiive.lt.emlnk9.com sent an invalid response. ERR_SSL_PROTOCOL_ERROR”

Is anyone able to help me? Many thanks!

    1 reply

    A
    • alibby
    • April 30, 2024

    Hi @octiive Welcome to ActiveCampaign! Abbie from AC here - to get you the best possible assistance, I do need to ask you to reach out to us directly at help@activecampaign.com - that way, we can help take a closer look at your campaign example and assist directly with troubleshooting or escalating this to our engineers for a closer look. Just make sure to include the link to your campaign/any contacts you’ve sent and we’ll jump in right away!

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