Subject: Help with Email Delivery Issues: Can Only Send Test Emails to My Own Address

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1

Hello,

I am currently experiencing an issue where I can only send test emails to my own email address but cannot send them to any other recipients. My account is set up with the proper SPF and DKIM records, and I have confirmed that my domain is not listed on any blacklists. Despite this, I’m facing difficulties sending emails beyond my own inbox.

Here are the details:

  • SPF record: v=spf1 a mx include:spf.titan.email include:emsd1.com ~all
  • DKIM records are set up correctly.
  • I have verified my domain authentication in ActiveCampaign.

Has anyone encountered a similar issue or can suggest troubleshooting steps to resolve this? Any help would be greatly appreciated.

Thank you!

2

Our team will likely need to get into your account specifically to troubleshoot. Can you DM me with your activehosted URL and best contact email so we can help?