ActiveCampaign Forum

WC Deep Data Double purchase entries in E-commerce Tab


#1

Hi,
We encouter a lot of double entries (almost all) in the E-commerce Tab of WC Deep Data.
This messes a lot with total orders placed and total customer revenue as you can imagine.

Is there ANY way we can get the double entries out?

I have to add that we also use Active Woo to sync the order data.
But it should be compatible with WC Deep Data so with a (historical) sync i would imagine it would not add existing orders again.

Who has too?
And what can we do about it?

Thanks,
Ronald


#2

Hi Ronald!

Our Support team should be able to help remove the duplicates, although I believe that the double integrations may be causing the issue. Please submit a ticket here, and they’ll take care of the rest!

Thanks, and please let us know if you have any questions!

Meghan


#3

Hi Megan,

There may already be a ticket open to the development team.
I have a e-mail conversation with Pedro Dos Santos about it. Ticket ID 951703.
Can you check that please?
No need to create double tickets, but also a reason to check if there’s any!

Thanks.

Ronald


#4

Also…it’s a known issue. And has nothing to do with the double integrations (which sync data in different places anyway)

Take a look at this response:

To which i answered:
Ok, so it’s still a bit Buggy.
Besides disconnecting and re-connecting again, it should also NOT be possible to ‘add data that is already there’…right?

Regards,

With reply from Pedro:


#5

Ok, so for everyone reading this i have to make an apology.

Using AC WC Deep Data AND ActiveWoo Deep Data ACTIVATED at the same time causes the duplicate entries.
To re-iterate:

  1. Turn on the deep data integration in ActiveWoo, but then un-install the ActiveCampaign free plugin.

  2. Leave the deep data integration in ActiveWoo OFF and use the ActiveCampaign free plugin to handle this.

I chose to go with the Deep Data integration from AW but now i’m experiencing the issue that orders ar being rounded (see post: WooCommerce Deep Data rounds order total), so €80,82 gets synced in WC deep data as $80.00

I’m not sure where this is coming from, but it looks like the best option for Deep Data is still the native one from AC.