If an account is updated, the webhook is not triggered when the account address is updated. For all other fields the webhook is triggered.
Hi @patrickmollet, thanks so much for your question! A member of our Development team will have an answer for you shortly. We appreciate your patience!
Hi @ACMolly, what’s your definition of «shortly»? 
I haven’t heard anything so far from your Development team…
Eep! I’m so sorry to keep you waiting. Just pinged a member of our team — we will get back to you ASAP!
Hi Patrick,
Thank you for your patience here! As our engineering team investigates this issue, is there any additional information that you can provide? The following information would be most helpful (if possible) in helping our team diagnose the issue:
- The settings that are enabled for your webhook (especially the event types and source/trigger types)
- How you are triggering the webhook (how are you updating the account address?)
- An example of the incorrect POST if possible
Any of these items will hopefully help our team reproduce and diagnose the issue. Thank you again for your patience here! I will be sure to update you once I hear more from our engineering team about this issue.
Thank you,
-Matt
1 Like
I’m testing the webhook with Requestcatcher:
I update the account manually in ActiveCampaign, like a regular user would do it. Simply changing the name of the Address 1 field triggers these four responses:
…
type=account_update&date_time=2021-10-27T06%3A44%3A00-05%3A00&initiated_from=admin&initiated_by=admin&list=0&account%5Bid%5D=5192&account%5Bname%5D=PMO+AG+updated&account%5Baccount_url%5D=&account%5Bcreated_timestamp%5D=2021-06-25+03%3A47%3A29&account%5Bupdated_timestamp%5D=2021-10-27+06%3A44%3A00&account%5Bfields%5D%5B0%5D%5Bkey%5D=Description&account%5Bfields%5D%5B1%5D%5Bid%5D=72533&account%5Bfields%5D%5B1%5D%5Bkey%5D=Address+1&account%5Bfields%5D%5B1%5D%5Bvalue%5D=Updated+Street+123&account%5Bfields%5D%5B2%5D%5Bkey%5D=Address+2&account%5Bfields%5D%5B3%5D%5Bid%5D=51384&account%5Bfields%5D%5B3%5D%5Bkey%5D=City&account%5Bfields%5D%5B3%5D%5Bvalue%5D=Walchwil&account%5Bfields%5D%5B4%5D%5Bkey%5D=State%2FProvince&account%5Bfields%5D%5B5%5D%5Bid%5D=51385&account%5Bfields%5D%5B5%5D%5Bkey%5D=Postal+Code&account%5Bfields%5D%5B5%5D%5Bvalue%5D=6318&account%5Bfields%5D%5B6%5D%5Bid%5D=72534&account%5Bfields%5D%5B6%5D%5Bkey%5D=Country&account%5Bfields%5D%5B6%5D%5Bvalue%5D=Switzerland&account%5Bfields%5D%5B7%5D%5Bkey%5D=Number+of+Employees&account%5Bfields%5D%5B8%5D%5Bid%5D=71074&account%5Bfields%5D%5B8%5D%5Bkey%5D=Annual+Revenue&account%5Bfields%5D%5B8%5D%5Bvalue%5D=&account%5Bfields%5D%5B9%5D%5Bid%5D=51386&account%5Bfields%5D%5B9%5D%5Bkey%5D=Industry%2FVertical&account%5Bfields%5D%5B9%5D%5Bvalue%5D=Agriculture&account%5Bfields%5D%5B10%5D%5Bkey%5D=Phone+Number&account%5Bfields%5D%5B11%5D%5Bkey%5D=Achieved+Certification&account%5Bfields%5D%5B12%5D%5Bkey%5D=Parent+Account&account%5Bfields%5D%5B13%5D%5Bid%5D=68641&account%5Bfields%5D%5B13%5D%5Bkey%5D=Canton&account%5Bfields%5D%5B13%5D%5Bvalue%5D=ZG&account%5Bfields%5D%5B14%5D%5Bkey%5D=Given+Industry&account%5Bfields%5D%5B15%5D%5Bid%5D=51382&account%5Bfields%5D%5B15%5D%5Bkey%5D=Account+Owner&account%5Bfields%5D%5B15%5D%5Bvalue%5D=Patrick+Mollet&account%5Bfields%5D%5B16%5D%5Bid%5D=51387&account%5Bfields%5D%5B16%5D%5Bkey%5D=Number+of+Employees+%28exact%29&account%5Bfields%5D%5B16%5D%5Bvalue%5D=999.000&account%5Bfields%5D%5B17%5D%5Bid%5D=51388&account%5Bfields%5D%5B17%5D%5Bkey%5D=SalesforceID&account%5Bfields%5D%5B17%5D%5Bvalue%5D=0011E00001nX1Bb&account%5Bfields%5D%5B18%5D%5Bid%5D=51389&account%5Bfields%5D%5B18%5D%5Bkey%5D=AccountId18&account%5Bfields%5D%5B18%5D%5Bvalue%5D=0011E00001nX1BbQAK&account%5Bfields%5D%5B19%5D%5Bkey%5D=Bexio+Company+ID&account%5Bfields%5D%5B20%5D%5Bid%5D=71278&account%5Bfields%5D%5B20%5D%5Bkey%5D=Profile+Login&account%5Bfields%5D%5B20%5D%5Bvalue%5D=login&account%5Bfields%5D%5B21%5D%5Bid%5D=71279&account%5Bfields%5D%5B21%5D%5Bkey%5D=Profile+Password&account%5Bfields%5D%5B21%5D%5Bvalue%5D=password&_url=%2Fin.php
…
type=account_update&date_time=2021-10-27T06%3A44%3A00-05%3A00&initiated_from=admin&initiated_by=admin&list=0&account%5Bid%5D=5192&account%5Bname%5D=PMO+AG+updated&account%5Baccount_url%5D=&account%5Bcreated_timestamp%5D=2021-06-25+03%3A47%3A29&account%5Bupdated_timestamp%5D=2021-10-27+06%3A44%3A00&account%5Bfields%5D%5B0%5D%5Bkey%5D=Description&account%5Bfields%5D%5B1%5D%5Bid%5D=72533&account%5Bfields%5D%5B1%5D%5Bkey%5D=Address+1&account%5Bfields%5D%5B1%5D%5Bvalue%5D=Updated+Street+123&account%5Bfields%5D%5B2%5D%5Bkey%5D=Address+2&account%5Bfields%5D%5B3%5D%5Bid%5D=51384&account%5Bfields%5D%5B3%5D%5Bkey%5D=City&account%5Bfields%5D%5B3%5D%5Bvalue%5D=Walchwil&account%5Bfields%5D%5B4%5D%5Bkey%5D=State%2FProvince&account%5Bfields%5D%5B5%5D%5Bid%5D=51385&account%5Bfields%5D%5B5%5D%5Bkey%5D=Postal+Code&account%5Bfields%5D%5B5%5D%5Bvalue%5D=6318&account%5Bfields%5D%5B6%5D%5Bid%5D=72534&account%5Bfields%5D%5B6%5D%5Bkey%5D=Country&account%5Bfields%5D%5B6%5D%5Bvalue%5D=Switzerland&account%5Bfields%5D%5B7%5D%5Bkey%5D=Number+of+Employees&account%5Bfields%5D%5B8%5D%5Bid%5D=71074&account%5Bfields%5D%5B8%5D%5Bkey%5D=Annual+Revenue&account%5Bfields%5D%5B8%5D%5Bvalue%5D=&account%5Bfields%5D%5B9%5D%5Bid%5D=51386&account%5Bfields%5D%5B9%5D%5Bkey%5D=Industry%2FVertical&account%5Bfields%5D%5B9%5D%5Bvalue%5D=Agriculture&account%5Bfields%5D%5B10%5D%5Bkey%5D=Phone+Number&account%5Bfields%5D%5B11%5D%5Bkey%5D=Achieved+Certification&account%5Bfields%5D%5B12%5D%5Bkey%5D=Parent+Account&account%5Bfields%5D%5B13%5D%5Bid%5D=68641&account%5Bfields%5D%5B13%5D%5Bkey%5D=Canton&account%5Bfields%5D%5B13%5D%5Bvalue%5D=ZG&account%5Bfields%5D%5B14%5D%5Bkey%5D=Given+Industry&account%5Bfields%5D%5B15%5D%5Bid%5D=51382&account%5Bfields%5D%5B15%5D%5Bkey%5D=Account+Owner&account%5Bfields%5D%5B15%5D%5Bvalue%5D=Patrick+Mollet&account%5Bfields%5D%5B16%5D%5Bid%5D=51387&account%5Bfields%5D%5B16%5D%5Bkey%5D=Number+of+Employees+%28exact%29&account%5Bfields%5D%5B16%5D%5Bvalue%5D=999.000&account%5Bfields%5D%5B17%5D%5Bid%5D=51388&account%5Bfields%5D%5B17%5D%5Bkey%5D=SalesforceID&account%5Bfields%5D%5B17%5D%5Bvalue%5D=0011E00001nX1Bb&account%5Bfields%5D%5B18%5D%5Bid%5D=51389&account%5Bfields%5D%5B18%5D%5Bkey%5D=AccountId18&account%5Bfields%5D%5B18%5D%5Bvalue%5D=0011E00001nX1BbQAK&account%5Bfields%5D%5B19%5D%5Bkey%5D=Bexio+Company+ID&account%5Bfields%5D%5B20%5D%5Bid%5D=71278&account%5Bfields%5D%5B20%5D%5Bkey%5D=Profile+Login&account%5Bfields%5D%5B20%5D%5Bvalue%5D=login&account%5Bfields%5D%5B21%5D%5Bid%5D=71279&account%5Bfields%5D%5B21%5D%5Bkey%5D=Profile+Password&account%5Bfields%5D%5B21%5D%5Bvalue%5D=password&_url=%2Fin.php
…
type=account_update&date_time=2021-10-27T06%3A44%3A07-05%3A00&initiated_from=admin&initiated_by=admin&list=0&account%5Bid%5D=5192&account%5Bname%5D=PMO+AG+updated&account%5Baccount_url%5D=&account%5Bcreated_timestamp%5D=2021-06-25+03%3A47%3A29&account%5Bupdated_timestamp%5D=2021-10-27+06%3A44%3A07&account%5Bfields%5D%5B0%5D%5Bkey%5D=Description&account%5Bfields%5D%5B1%5D%5Bid%5D=72533&account%5Bfields%5D%5B1%5D%5Bkey%5D=Address+1&account%5Bfields%5D%5B1%5D%5Bvalue%5D=Updated+Street+123&account%5Bfields%5D%5B2%5D%5Bkey%5D=Address+2&account%5Bfields%5D%5B3%5D%5Bid%5D=51384&account%5Bfields%5D%5B3%5D%5Bkey%5D=City&account%5Bfields%5D%5B3%5D%5Bvalue%5D=Walchwil&account%5Bfields%5D%5B4%5D%5Bkey%5D=State%2FProvince&account%5Bfields%5D%5B5%5D%5Bid%5D=51385&account%5Bfields%5D%5B5%5D%5Bkey%5D=Postal+Code&account%5Bfields%5D%5B5%5D%5Bvalue%5D=6318&account%5Bfields%5D%5B6%5D%5Bid%5D=72534&account%5Bfields%5D%5B6%5D%5Bkey%5D=Country&account%5Bfields%5D%5B6%5D%5Bvalue%5D=Switzerland&account%5Bfields%5D%5B7%5D%5Bkey%5D=Number+of+Employees&account%5Bfields%5D%5B8%5D%5Bid%5D=71074&account%5Bfields%5D%5B8%5D%5Bkey%5D=Annual+Revenue&account%5Bfields%5D%5B8%5D%5Bvalue%5D=&account%5Bfields%5D%5B9%5D%5Bid%5D=51386&account%5Bfields%5D%5B9%5D%5Bkey%5D=Industry%2FVertical&account%5Bfields%5D%5B9%5D%5Bvalue%5D=Agriculture&account%5Bfields%5D%5B10%5D%5Bkey%5D=Phone+Number&account%5Bfields%5D%5B11%5D%5Bkey%5D=Achieved+Certification&account%5Bfields%5D%5B12%5D%5Bkey%5D=Parent+Account&account%5Bfields%5D%5B13%5D%5Bid%5D=68641&account%5Bfields%5D%5B13%5D%5Bkey%5D=Canton&account%5Bfields%5D%5B13%5D%5Bvalue%5D=ZG&account%5Bfields%5D%5B14%5D%5Bkey%5D=Given+Industry&account%5Bfields%5D%5B15%5D%5Bid%5D=51382&account%5Bfields%5D%5B15%5D%5Bkey%5D=Account+Owner&account%5Bfields%5D%5B15%5D%5Bvalue%5D=Patrick+Mollet&account%5Bfields%5D%5B16%5D%5Bid%5D=51387&account%5Bfields%5D%5B16%5D%5Bkey%5D=Number+of+Employees+%28exact%29&account%5Bfields%5D%5B16%5D%5Bvalue%5D=999.000&account%5Bfields%5D%5B17%5D%5Bid%5D=51388&account%5Bfields%5D%5B17%5D%5Bkey%5D=SalesforceID&account%5Bfields%5D%5B17%5D%5Bvalue%5D=0011E00001nX1Bb&account%5Bfields%5D%5B18%5D%5Bid%5D=51389&account%5Bfields%5D%5B18%5D%5Bkey%5D=AccountId18&account%5Bfields%5D%5B18%5D%5Bvalue%5D=0011E00001nX1BbQAK&account%5Bfields%5D%5B19%5D%5Bkey%5D=Bexio+Company+ID&account%5Bfields%5D%5B20%5D%5Bid%5D=71278&account%5Bfields%5D%5B20%5D%5Bkey%5D=Profile+Login&account%5Bfields%5D%5B20%5D%5Bvalue%5D=login&account%5Bfields%5D%5B21%5D%5Bid%5D=71279&account%5Bfields%5D%5B21%5D%5Bkey%5D=Profile+Password&account%5Bfields%5D%5B21%5D%5Bvalue%5D=password&_url=%2Fin.php
…
type=account_update&date_time=2021-10-27T06%3A44%3A07-05%3A00&initiated_from=admin&initiated_by=admin&list=0&account%5Bid%5D=5192&account%5Bname%5D=PMO+AG+updated&account%5Baccount_url%5D=&account%5Bcreated_timestamp%5D=2021-06-25+03%3A47%3A29&account%5Bupdated_timestamp%5D=2021-10-27+06%3A44%3A07&account%5Bfields%5D%5B0%5D%5Bkey%5D=Description&account%5Bfields%5D%5B1%5D%5Bid%5D=72533&account%5Bfields%5D%5B1%5D%5Bkey%5D=Address+1&account%5Bfields%5D%5B1%5D%5Bvalue%5D=Updated+Street+123&account%5Bfields%5D%5B2%5D%5Bkey%5D=Address+2&account%5Bfields%5D%5B3%5D%5Bid%5D=51384&account%5Bfields%5D%5B3%5D%5Bkey%5D=City&account%5Bfields%5D%5B3%5D%5Bvalue%5D=Walchwil&account%5Bfields%5D%5B4%5D%5Bkey%5D=State%2FProvince&account%5Bfields%5D%5B5%5D%5Bid%5D=51385&account%5Bfields%5D%5B5%5D%5Bkey%5D=Postal+Code&account%5Bfields%5D%5B5%5D%5Bvalue%5D=6318&account%5Bfields%5D%5B6%5D%5Bid%5D=72534&account%5Bfields%5D%5B6%5D%5Bkey%5D=Country&account%5Bfields%5D%5B6%5D%5Bvalue%5D=Switzerland&account%5Bfields%5D%5B7%5D%5Bkey%5D=Number+of+Employees&account%5Bfields%5D%5B8%5D%5Bid%5D=71074&account%5Bfields%5D%5B8%5D%5Bkey%5D=Annual+Revenue&account%5Bfields%5D%5B8%5D%5Bvalue%5D=&account%5Bfields%5D%5B9%5D%5Bid%5D=51386&account%5Bfields%5D%5B9%5D%5Bkey%5D=Industry%2FVertical&account%5Bfields%5D%5B9%5D%5Bvalue%5D=Agriculture&account%5Bfields%5D%5B10%5D%5Bkey%5D=Phone+Number&account%5Bfields%5D%5B11%5D%5Bkey%5D=Achieved+Certification&account%5Bfields%5D%5B12%5D%5Bkey%5D=Parent+Account&account%5Bfields%5D%5B13%5D%5Bid%5D=68641&account%5Bfields%5D%5B13%5D%5Bkey%5D=Canton&account%5Bfields%5D%5B13%5D%5Bvalue%5D=ZG&account%5Bfields%5D%5B14%5D%5Bkey%5D=Given+Industry&account%5Bfields%5D%5B15%5D%5Bid%5D=51382&account%5Bfields%5D%5B15%5D%5Bkey%5D=Account+Owner&account%5Bfields%5D%5B15%5D%5Bvalue%5D=Patrick+Mollet&account%5Bfields%5D%5B16%5D%5Bid%5D=51387&account%5Bfields%5D%5B16%5D%5Bkey%5D=Number+of+Employees+%28exact%29&account%5Bfields%5D%5B16%5D%5Bvalue%5D=999.000&account%5Bfields%5D%5B17%5D%5Bid%5D=51388&account%5Bfields%5D%5B17%5D%5Bkey%5D=SalesforceID&account%5Bfields%5D%5B17%5D%5Bvalue%5D=0011E00001nX1Bb&account%5Bfields%5D%5B18%5D%5Bid%5D=51389&account%5Bfields%5D%5B18%5D%5Bkey%5D=AccountId18&account%5Bfields%5D%5B18%5D%5Bvalue%5D=0011E00001nX1BbQAK&account%5Bfields%5D%5B19%5D%5Bkey%5D=Bexio+Company+ID&account%5Bfields%5D%5B20%5D%5Bid%5D=71278&account%5Bfields%5D%5B20%5D%5Bkey%5D=Profile+Login&account%5Bfields%5D%5B20%5D%5Bvalue%5D=login&account%5Bfields%5D%5B21%5D%5Bid%5D=71279&account%5Bfields%5D%5B21%5D%5Bkey%5D=Profile+Password&account%5Bfields%5D%5B21%5D%5Bvalue%5D=password&_url=%2Fin.php
…
None of those responses have the updated address field. If I just change the account name, it works fine.