Updating organization field from segment api does not work

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1

Hi,
So we have a setup where segment sends data to active campaign.
We try to update organization field along with some other fields in activecampaign.
Segment api sends this data to active campaign api:

analytics.identify('xyz@xyz.com', {
    'city': 'Arlington',
    'command': null,
    'dealer_code': 'abc',
    'email': 'xyz@xyz.com',
    'firstName': 'xy',
    'lastName': 'Gabriel',
    'organization': 'Washington Workplace',
    'state': 'VA',
    'zip': '22204'
})

everything updates except organization. updating organization does not work?
we even tried using ‘orgname’ instead of key ‘organization’ :

analytics.identify('xyz@xyz.com', {
    'city': 'Arlington',
    'command': null,
    'dealer_code': 'abc',
    'email': 'xyz@xyz.com',
    'firstName': 'xy',
    'lastName': 'Gabriel',
    'orgname': 'Washington Workplace',
    'state': 'VA',
    'zip': '22204'
})

‘organization’ field does not update?
Please test/help. :slight_smile:

2

The organization field isn’t synced from Segment into ActiveCampaign. You can see the full list of fields supported for the Identify call here: https://segment.com/docs/integrations/activecampaign/#identify

I’ve added this to our internal ideas board for future consideration.

3

Thanks a lot for explaining Tim!
we can always use a custom_field e.g. “org” but It’d be great if we could update system’s “organization” field… That makes activecampaign interface really useful for us.

4

Any update here? Been 10 months? Hopefully this feature is coming soon?

5

@sellr - This is not on our immediate roadmap, so I don’t have a timeline for you unfortunately.

6

Hi there - it’s now been coming up 3 years since this was asked - just checking to see whether allowing Segment to update a users organization (now account) is possible?

Equally - can you update the Account details via segment?

7

Hi. I am also curious about this. Is it possible to update an Account’s custom fields and a Deal’s custom fields in ActiveCampaign with Segment.com?

8

There is currently no way to pass in the organization/account from Segment to ActiveCampaign. We are always evaluating functionality like this but there are no immediate plans for this.