Timeout API Requests

We use the API and push contact data to AC. The job that pushed the dteails needs 25 minutes and we often receive timeouts. As a result data is not pushed in real time and e.g. welcome mailings of our SaaS are delayed. How can we have an instant push of our data to AC. Is the API slowly or are we doing something wrong?

Hey, Ash one of the Principals here at AC. Please create a support ticket at help@activecampaign.com if you haven’t already so we can further investigate.