Hello, team!
I have added a form to my webpage.
This form is redirected to the checkout page for a product.
When accessing the website’s homepage (with UTM parameters), the user, upon filling out the form, should be redirected to the checkout page while inheriting the UTM parameters, but this is not happening.
What can I do in this case?
Hey grupomovx,
Biannca from our CX team here.
We don’t natively sync over UTM parameters to ActiveCampaign. In a form, you need to make sure you have hidden fields that capture the UTMs and map that back to ActiveCampaign so we can record that data. For more information on capturing hidden fields, see our help guide.
Please don’t hesitate to reply back out or email us at help@activecampaign.com if you have any further questions.