I have this issue with some subscribers to my list: I cannot understand where they come from.
- active campaign says they subscribed via “e-commerce” form (see pic below)
- these subscribers come with “name” and “surname” (see the pic below)
- these subscribers have no tags (see pic below)
Now, the problem is that the “e-commerce” form has no “name” and “surname” fields. Also, that form is linked to an automation that creates tags depending on the funnel.
So, from what I know, it’s not possible to:
- subscribe through that form with “name” and “surname”
- subscribe through that form without any tag applied
If so… Where do they come? I really cannot understand.
Do you have any suggestion?