Subscribers origin

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I have this issue with some subscribers to my list: I cannot understand where they come from.

  1. active campaign says they subscribed via “e-commerce” form (see pic below)
  2. these subscribers come with “name” and “surname” (see the pic below)
  3. these subscribers have no tags (see pic below)

Schermata 2020-09-01 alle 21.59.17
Schermata 2020-09-01 alle 21.59.172730×1540 297 KB

Now, the problem is that the “e-commerce” form has no “name” and “surname” fields. Also, that form is linked to an automation that creates tags depending on the funnel.

So, from what I know, it’s not possible to:

  • subscribe through that form with “name” and “surname”
  • subscribe through that form without any tag applied

If so… Where do they come? I really cannot understand.

Do you have any suggestion?

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Hey there! Sorry we missed this when it was originally published, but in the spirit of providing insight on this question, I’ll be happy to take a look!

When it comes to this type of email display issues, most of the time there is something we might have missed when setting up the automation. Feel free to CONTACT our support team so we can take a closer look. I will also attach our detailed article for reference.
Keep us posted if anything else comes up along the way, happy to help!