I have a mate who’s signed up to my newsletter and, on my end, it shows she’s receiving everything and that automations are working. But she says she isn’t getting my emails. She has tried with two different email addresses and neither is working. I can’t get onto Active Campaign support to find out what’s going wrong. And I’m worried this may be happening with other subscribers. Any advice would be immensely appreciated. Thanks!
I would recommend you reach out to our support team at help@activecampaign.com and share the specific email. Also, make sure the subscriber checks their spam folder. I can also escalate this internally if you can DM me with your activehosted account name and the subscriber email address. Happy to help!
@kirstysimpkins does your mate use email security software? Or do their email addresses belong to a business domain (that might be using such software)?
I have a few clients with decent-sized lists who get this kind of feedback every so often, and usually, it’s because ActiveCampaign’s emails are being blocked by some kind of email filtering software. Sometimes, this blocking occurs before it even gets to their inbox, so it won’t even show up in spam.
Thank you! I am onto support now so hopefully it’ll get resolved soon 
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It’s an odd one. She’s tried with two email addresses, both of which are just personal email accounts. I’m onto support so hopefully they can help. Thanks for your advice!
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