We have installed the site tracking code into the footer of our site and white-labeled the domain, but it is not recording any of the visitor activity. We have done this with many other sites and it’s worked fine.
Is anyone else having trouble with AC’s site tracking recently or have you run into this problem in the past?
Currently having this issue. Did anyone answer you or did you find a solution?
Hey there,
Biannca here from our CX team, sorry we missed this when it was originally published.
In the spirit of providing insight on this question and for anyone that comes across this post, you need to make sure you’re contacts are identified before any site tracking is recorded. Please see this overview guide of Site Tracking to learn more about how to identify contacts.
Please don’t hesitate to reply back out if you have any further questions.