Shopify Purchase to Start Automation

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1

Hello,

I am new to AC automation and i’m seeking some guidance.

i have set up the AC integration with Shopify.

I would like to trigger an automation when a shopify purchase is made, with the first step being to tag the contact purchasing the product.

Can this be done? Attached is screenshots of what i have set up but I am having difficulty STARTING the automation when people purchase a product.

Any help would be appreciated! and thank you to all forum members, the discussions here have been very helpful.

Action Automation.jpg697×521 32.3 KB

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2

That looks pretty good to me.

I like to start by checking from the contact screen. Head over to contacts and search --> advanced search.

Check if you have any contacts that match Last Product Name is NIS Seminar - Frankfurt, Germany 2...

It could be that nobody has made a purchase that have triggered that automation yet?

3

Hi Jordan, Thanks for your help so far! the advanced contact search shows that the contact has purchased the product and I can view this purchase in the ecommerce section of AC. The automation has been ACTIVE the whole time. I’m still not sure why contacts aren’t triggering a start to this automation.
Any help would be greatly appreciated. Thank you!

4

Hi,

Would you please open a support ticket so that our team can investigate? There doesn’t appear to be anything wrong with your settings so I’d like someone to take a closer look.

https://help.activecampaign.com/hc/en-us/requests/new

5

Hi Brian,
I have Chris Elder from AC looking at it. Thank you