Session expired. L O A D I N G . .

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1

Anyone else experiencing issues with AC? Can’t seem to load content into fields. Constantly being kicked off having the login session expire.

Have tried using different web browsers, restarting devices, using the website and the app version, disconnecting and reconnecting the internet and even trying to contact support through the chat bot - logging the issue. No email response as yet.

Can anyone provide any updates as to what might be causing this or what we can do to solve the problem. Thanks

2

Hi Ray!

Thanks for reaching out and detailing the troubleshooting steps you’ve already taken. We’re really sorry for the inconvenience this is causing.

Our technical team is currently investigating the root cause, and we’re working to resolve it as quickly as possible. In the meantime, here are a couple of interim tips that may help:

  • If possible, try accessing AC via a private/incognito browser window.
  • Clear your browser cache and cookies before logging in again.
  • Ensure your app is updated to the latest version, if you’re using the mobile app.

I’ve also flagged your support request internally to help prioritize a follow-up. Thank you for your patience!

3

Hi Ray! I looked into it some more, and it seems like some people are finding success with a hard refresh!

In windows, that’s done via Ctrl + Shift + R
in mac, that’s done via ⌘ Command + Shift + R