Segments very slow to populate contact numbers

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1

I am really struggling with the new segments feature.

For the last few days, when I create a new segment, it can take more than an hour to populate the number of contacts who match the conditions.

This also happens when I refresh the specific lists.

Please advise as this is making the new segment page and builder unusable.

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2

This is also happening to me. Some segments populate immediately, others take forever.

I tried to include a screenshot here but I keep getting an error.

3

Hi @cryptobanter46845

Thank you for reaching out to ActiveCampaign Community. My name is Katie and I am a member of the CX team here. I understand you are experiencing delays on segments loading. Can you please open a ticket with us with the segment details, along with your activehosted name, so we can take a further look in your account specifically? Thank you!

Katie

4

Hi @ameripharma !

We would love to help you out with this, as well. Can you please create a ticket with the segment conditions included, along with your activehosted name?

Thank you!

Katie