When I add new rules to Scoring 1, does AC recalculate my old contacts to match these new rules and adjust the score?
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Yes, AC will recalculate the score to adjust the score for contacts who are already scored. It might take a few minutes for the score to update, but it will if the contact matches the conditions of the new score rule.
Let me know if you have any other questions about this.
Hi, in our case this is not working. Scoring is not retroactive, and the same happens with automations (for instance, when a contact has X score, is not moving along the pipeline…
Hi,
Have you opened a support ticket yet? The support team will be able to look at your account and settings and find the issue.