Something that is quite frustrating is not having the ability to report on my staff’s activity. It is becoming more of a necessity that i have the ability to report and see a summary of:
• Tasks complete by type e.g. call, email, meeting etc.
• Tasks created by type
Not only a summary but also a report to get a bit more detail maybe against the completed tasks in a day you could see a list of them and a 30-40 character preview of whatever was typed in.
I wouldnt think we are the only company that would benefit from this.