ActiveCampaign Forum

Remove Automation from Contact

Hi there,
I need some help. I’ve create an automation for customers who did not reply to our last emails. The automation includes send a last email asking the person if he/she want to keep receiving our offers or not. It works perfectly because it allowed me to have a clean list of prospects.
But, there were some people who replied to that email saying that they want to receive our emails. However, after thy replied, the automation tag remains in their contact information and I don’t see a way to remove it manually.
Any thoughts about it?