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I don’t know why my recipients replies get to my email client instead of AC. I would like to know if there’s a setting to change to receive the replies of my customers right in AC instead of my email client.

Thanks,

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Hey Omar! Sorry we missed this when it was originally published, but in the spirit of providing insight on this question, I’ll be happy to take a look!

You can totally update your reply-to email address within your campaign’s summary page. Here is how:

  1. Access your campaign.
  2. Locate the “From email” option and uncheck the box at the bottom that says “Use this email as my reply-to address”
  3. A new field will appear, then type your desired reply-to email.

Hope this helps and keep us posted with any questions!