ActiveCampaign Forum

Problem with Goals and Welcome Message


#1

Hello to All!

I’m trying to figure out the use of Goals in automations and need some help.

The trigger to my automation is when a contact subscribes to a list and then the first mail in a series is sent (the Welcome mail), after that the contact waits until the date is 48 hrs before the event (a webinar), when that condition is met, mail number 2 is sent, and so on, until the webinar starts and the automation ends.

I tried adding a Goal before mail number 2 (48 hrs before the event) so that people that subscribe to the list after the date established in the first wait action don’t get stuck there. The Goal worked perfectly, but with one caveat, it bypassed the welcome email. Is there a way to avoid this? How can I force the sending of the welcome email.

Thanks in advance for your help,

Max