New Calendly Integration

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Is there any type deep drive into how the new integration works with AC. The overview supplied by AC on January 20th discusses how Calendly is controlled by “Custom Objects” instead of “Tags”.

  1. Do my automations need to be updated to start taking advantage of these new features?

  2. The issue we have with Calendly is each time a contact scehdules another appointment, the system adds them as a new contact even though they are using the same email address. If looks like the deeper integration solves that since it says it will reflect all meeting with the contact moving forward.

The end result is what do I need to change in my automations to take full advantage and correct the duplication issue.

Thanks.

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Hi! Where we’ve seen this reflect all meetings with the new integration is the new Calendly Events section on each contact record. This is where the additional events get displayed, but doesn’t address duplication of your contacts from an automation. Take a screenshot of your automation trigger and steps so we can troubleshoot.

If the same email is being used, the contact record should not be duplicating.