Mobile styles being ignored when pasting HTML [moved to support]

I’m attempting to create an email from HTML which has been build externally by a third party. I’ve been provided with Litmus test reports which show everything working as expected.

However, any tests sent from the 12all hosted platform ignore all mobile-specific styles. Media queries have been used, with all style declarations written with a preceding dot only (e.g. .stylename {} ). Could this be causing the system to ignore or change the style declarations?

Has anyone experienced a similar problem with media queries or mobile styles?

1 Like

Hi,

Will you please open a support ticket so that our team can look at the issue? Here’s the link to submit the ticket if you haven’t already.