Manually updating a contact's email address

anneheaden · January 21, 2016, 3:19pm

One of our contacts has asked us to update their email address - I can’t see a way of doing this. I don’t see anything under the contact to edit their details.

Can someone point me in the right direction.

Thank you
Anne

breakthroughemailmar · January 21, 2016, 5:42pm

Hi Anne.

All you have to do is click their email in the individual contact record. Here’s a screenshot.

hth
Jason

anneheaden · January 22, 2016, 3:37pm

Hi Jason

Thank you - so easy when you know how! I didn’t realise the email was editable. I was going into contacts - edit - expecting to update from there.

Thanks for your help.
Anne

breakthroughemailmar · January 23, 2016, 8:17am

You’re welcome.

Jason

acargen · April 19, 2024, 3:43am

Hi there, Amy from ActiveCampaign’s Customer Experience Team. We’re just refreshing our forum page and I wanted to add some help here for anyone who comes across this page/question/post.

Follow this quick demonstration on how to update/change a contact’s email address: Zight Recording 2024-04-19 ...

Any feedback or questions, go ahead and pop them in the thread below!